I wish I would have had them with all of my project. I was satisfied with everything.
They were knowledgeable and professional. They addressed my concerns well
I thank them very much.
Tore out too much wall which complicated our insurance claim. Refused to talk with the GC, and then when our GC ran WAY Long, started threatening to sue US because they hadn't been paid, even though the claim was still open and we hadn't been paid.
Areas Of Satisfaction - Project manager kept us informed
Areas Of Satisfaction - I was most satisfied with the flooring. It was spectacular. The guys were wonderful. Tucker bent over backwards and he was fabulous.
Recognized Excellence - I would like to recognize the flooring people, the people that came and remediated the mold situation, and Tucker Murz. He was fabulous.
The people that they had working were very professional in doing their job. Jenkins had a representative named Ken. He was very professional. He knew what he was doing. I really enjoyed the working relationship with him.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Recognized Excellence - I would like to recognize Ken for his exceptional service. He was the person who was overseeing the job. I also would like to recognize the workers. They did a very good job! My wife and I were satisfied and impressed with their work.
I couldn't be more happy with Luke & Jenkins Restoration. They worked quickly to schedule my repairs and kept me informed every step of the way.
Areas For Improvement - None, they did a great job! In fact, I used them again to replace a roof on a 2nd house I own.
Areas Of Satisfaction - I was satisfied with the overall approach and process of getting my repairs done. I felt like i was dealing with professionals who had answers to all my questions (no "amateur hour" here). From Luke to his back office support staff, I felt like everyone was working diligently to get my repairs done.
Customer Service Improvement Suggestions - No, everyone did a great job of communicating with me and focused on the task at hand. Appreciate all the team work!
Recognized Excellence - Yes, please find a way to recognize Luke for all his efforts. He did a great job of coordinating and following through on all the repairs. Went something didn't go as "planned" he let me know immediately....excellent communication skills! He's hound ready...tackles any challenge head on! The guy is SOLID GOLD!
Areas Of Satisfaction - Excellent customer service with project mgr the best
Recognized Excellence - Ken Wier and his team
Customer Service Improvement Suggestions - Excellent service.
Recognized Excellence - Kenneth Wiar
The young man that came and did the mold mitigation was very professional, kind and courteous. Now that I'm working from home it makes it difficult to schedule certain things. This young man was very careful being as quiet as possible and there were minimum interruptions to my workday. He was very sweet. I cannot recommend this company enough.
Areas Of Satisfaction - Yes. Professional and very considerate.
Recognized Excellence - The young man that came and did the mold mitigation. I don't recall his name but he was truly exceptional.
Recognized Excellence - I would like to recognize Luke and Juan. Luke was very prompt. When I had any issues, he came out and solved them. Luke explained everything to me. He was very good.
Areas Of Satisfaction - I was most satisfied with the project manager William. He communicated very well.
Recognized Excellence - I would like to recognize William for his exceptional service.
Luke is a tremendous asset to the company. His responsiveness, patience, and attention to detail made a difficult experience a true success story. In fact, I'm using Jenkins again for other home repairs here in Flower Mound. Highly recommend!
Areas For Improvement - Overall, I had a great experience. I think your subs (carpet guy & painter) try to cut some corners but we were able to resolve those issues. (I'm not sure if there was some confusion on the scope of work or a communication issue?)
Areas Of Satisfaction - Responsiveness! It's important to keep the customer up to date to let them know how things are going. Even if the process is not moving along as fast as everyone would like. Luke did a great job of pushing this project to completion and keeping me informed.
Customer Service Improvement Suggestions - no, i'm happy! I'm using you-all again for a roof repair here in Flower Mound.
Recognized Excellence - Yes, special kudos to Luke! He's a great asset to your organization. Jenkins is obviously a great company. But it's the people that are the life blood of the organization. Without people like Luke...organization will fail. (Or not be as successful.)
Areas Of Satisfaction - William was responsive, concerned about getting our restoration complete, professional, and truly caring about our situation as the work was the result of an unexpected leak and insurance claim.
Jenkins Restorations was very good, and always had me in mind.
Areas Of Satisfaction - I was satisfied with the overall process.
Customer Service Improvement Suggestions - Jenkins Restoration could not have done anything better, or differently. I was very pleased.
Recognized Excellence - I would like to recognize Ken for his exceptional service. I could not have asked for a nicer man.
Ken was just awesome! My family and I thank you so much!
Recognized Excellence - Ken Wiar
I am totally satisfied with the company and the people I dealt with. They couldn't have been more professional. The quality of work, the people, deserve a 10-star rating. I wouldn't have a problem having them do work for me again.
It took months to figure out the billing with the insurance company. They didn't bill properly and they overcharged. They showed up quickly. That is the only thing they did right.
Areas Of Satisfaction - Communication
Recognized Excellence - George Truman
Areas For Improvement - Luke was great. They did my restoration and my build back.
Areas Of Satisfaction - I liked the communication. If I needed to speak with Luke or see him on site. He would make sure, if he couldn't get to it that day, then he would the next. The all around manor isms he had been great. I know he had lots of other things on his plate. I told him that I don't want to feel last place. I wanted to feel like I was still important even if there were other jobs more expensive than mine. He made sure to always come by to address any issues or problems.
Customer Service Improvement Suggestions - I think it went as well as it could have been, and I expected it to be. I am very satisfied.
Recognized Excellence - Luke is great. He was the gentle giant. He was the glue that made all the pieces stick together. I don't think anyone else could have done it like him. He is a Rockstar. I don't want this to happen again, but if it did, I would definitely want him again.
Customer Service Improvement Suggestions - They did great. Carlos was professional and followed up. It took my insurance company a while to send our check. He was good with following up with my insurance company, as well as with me. We had a great relationship.
Recognized Excellence - I would like to recognize Carlos and Erik.
Areas Of Satisfaction - My PM, William Potter, was extremely communicative and ensured that we were knowledgeable about the process every step of the way. We were in constant contact and stayed in touch regarding the procedures taken by the subs.
Customer Service Improvement Suggestions - William made sure that I was completely satisfied with the work done on my house, including doing any work himself to tie up loose ends.
Recognized Excellence - William Potter-- our PM. He should be training your staff on how to interact with customers. Incredibly trustworthy and REAL. He didn't sugarcoat anything and was incredibly down to earth-- he truly ensured that everything was done to our satisfaction. If we have another project, I'm coming to Jenkins but it's only if I can have him running it.
Recognized Excellence - Luke
I literally contemplated suicide during our experience with Jenkins Restoration. It was the worst experience I've every dealt with in my life. Our house burnt down a couple of days before christmas. The house had to be torn down amd rebuilt. They told us they could have the house rebuilt in 10 to 12 months. After a year and 10 months we ended having to buy a new house. After a year and 10 months they didnt even have a foundation poured. We were lied to and ignored numerous times by Jenkins. Our insurance stopped paying for a rental property after one year so for the next 10 months of this terrible experience I had to pay out of pocket the mortgage on my home that was just a pile of dirt and a rental house at the same time. On top of that I had to maintain the property as well. We were fined by the city several times for the state of the property. My marriage was severely strained by the entire situation. After it was all said and done they charged me over fourty thousand dollars and all I has to show for it was a pile of dirt. Plus the over ten thousand I had to spend on the monthly rent.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Dallas/Ft. Worth as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys