Once the process finally started they were reasonably efficient, quick, and kept up correspondence with us along the way.
Jenkins did good job staying in touch with me during our project. Work was of good quality and thorough.
Responded quickly, thorough job, good follow up and very professional
Jenkins water restoration team was called and responded within hours . Great job! -employees were polite, knowledgeable, good clean up
They were very professional and explained the process very thoroughly!
The crew and PM were punctual, professional and attentive to detail.
Ultimately the work was done mostly well. Unfortunately, the first lead project supervisor (not sure of exact title) left after we had made materials, colors etc. selections and we had to do some of the selection over again because there was no information hand off.
the cleaning was not done properly, instead of covering all the valuables before demolition and all the dust in the air every thing was left open and than the cleaning crewcuts swept the chairs from dust but did not vacuum,
The Jenkins Restoration team, led by Jefferson, did an outstanding job on the new flooring! Very professional and accommodating to my schedule.
Unprofessional. Didn’t do any work on our property
Other than job being accomplished twice, good work was done.
Luke did a fantastic job explaining and planning our repair. The bathroom that had repairs looks as good, if not better, than before.
The crew did a wonderful job of repairing my home after storm damage. I would highly recommend them.
Jenkins Environmental Services provided good service. I would recommend them 100% of the time.
Jenkins did a fantastic job removing materials affected by contaminated water. The response time was very quick, the work was done thoroughly, and
Wouldn't recommend 'dry-out'. I couldn't get anyone to call me after repeated attempts to their main number and assurances from those people that someone would call me. FINALLY my insurance adjuster got them to come to my house with a member from restoration team. I know things were very busy in this area but AT LEAST CALL ME even if you can't quote a time/date. When they finally did show, (day after meet) my walls were destroyed and drying was fruitless and in some cases already dry. I would and will highly recommend the Restoration side however.
My project is not complete, due to some supply chain issues, but at this state, I would say I am VERY pleased and very likely to recommend Jenkins Restoration (and have) to others.
I will absolutely recommend Jenkins Restoration, and in particular, having Tucker Mertz manage the projects.
They got the job done.
They did a phenomenal job.
They were very professional and nice.
Detailed, on time, always in communication. Got the job done right. A+ grade.
We would give Jenkins Restoration 6 stars. In all areas of service they exceeded our expectations.
I would highly recommend this company to all my family and friends always a incredible experience very professional people.
Jefferson always returned my calls, always answered my questions and provided a great interface with my insurance company.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Dallas/Ft. Worth as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys