A little more flexibility with add-on's would be nice i.e. ceiling fan in master bath, covered patio, built-in bookshelves in bonus room
It was a good experience and a great house.
Be cautious with details when you look at their homes. Stuff like flower beds and grading. I have to have my yard regraded. I did point this out to them, but they refused to regrade the yard. I have some concrete that is also already cracked.
There were warranty issues.
They went above and beyond to give me the house I’ve dreamed of! Love it!
I have already recommended Jeff Benton Homes to many people as we are completely happy and satisfied with the Jeff Benton Homes family from the first moment we made contact until now 2 months after closing. Every single person we have had contact with starting with Cindy Dufrene and up until today when we had a very slight warranty issue checked out has been the best imaginable. It is rare to receive such qualified and caring service in todays times.
Overall, Jeff Benton builds an outstanding home.
So far, the realtor is doing a good job at keeping us up to date.
We had an amazing experience! Everyone with Jeff Benton was friendly and kind. They were very knowledgeable and helped answer our questions every step of the way. We never felt pressured into any decisions. They kept us up to date on every step and the progress on the build.
As a real estate agent for the past 17 years I have recognized the quality that Jeff Benton delivers and the consistency of their product. That is why I chose to build a Jeff Benton Home.
A great choice for a first time home buyer!
We had a great experience building with Jeff Benton homes. Cindy and Bryan were exceptional throughout the whole process. Highly recommend.
This is the second home purchased from Jeff Benton Home. My first one was in July 2017. It went very much smoothly than this one. With this home, I felt like priority was not given to provide an excellent product at closing. At the New Home Orientation (NHO), we (the builder representative, my realtor and my wife) identified several deficiencies and shortcomings that needed fixing prior to our New Home Celebration appointment, one week later. All of us were somewhat shocked to find so many deficiencies and shortcomings yet to be fixed and/or repaired, approximately 32-33 items. Some of theses issues were brought to the attention of the builder prior to the NHO appointment. Yet, the issues were not resolved.
At our Welcome Home Celebration (WHC) appointment, one week after the NHO appointment, eleven of those same deficiencies still existed on the home. Now, we are set to close on home one hour and 30 minutes later. Some of these issues include roll yard and apply sand in low areas, fan missing on rear porch, missing drawers in Master Suite closet, hall baths missing mirror and shower door, Jack and Jill bathroom missing mirror and shower door, missing exterior shutters, and missing stone from where builder attempted to install flashing to prevent water from running down the front right entrance bricks on the home. Even to this day, we are still missing two sets of exterior shutters, large window in garage broken and needs replacement, the lawn still have ruts in the yard from where contractors laid sod during extreme wetness, and still missing closet maid drawers in Master Suite. I truly did not anticipate that I would have these types of issues with Jeff Benton Homes, who are supposed to be a Goldstar builder in the Huntsville, AL area. This is a disappointment. Had I known that I would experience these issues, I would not have had Jeff Benton Homes to build me a new home.
Great quality, great customer service and great floor plan options!
Considering the pandemic and possible set backs due to lack of material, etc, JB Homes met my expectations and they completed my house on time with no issues.
As a retired home builder I was impressed with the construction of our new home. Cindy and Bryan were easy to work with.
Quality service expert advise professional demeanor
Jeff Brenton Homes always holds a great reputation! The quality and resources they use are amazing!
House is progressing on schedule
Currently in the construction phase of the home building process. So far, the process has been seamless.
Not only would I certainly recommend them, I have repetitively recommended them already on several occasions.
Jeff Benton builds a quality home, and the support staff are very nice, responsive, and informative.
Love our home
We like the home and we really enjoy the area.
The level of quality one gets from JB Homes is probably as good or a little better than their competition in the production housing market. My frustration was the lack of project management during the construction. Of all the issues which were pointed out during walk-thrus along the way, they didn't get addressed while things were progressing and had to be reworked when it wasn't convenient anymore. If I hadn't been on top of things daily, I believe things would have gotten covered up instead of being taken care of before things like insulation, sheetrock, cabinets, etc. were installed. Fortunately I had the time to stop by daily and check on progress and these items. Again, this was frustrating, but in the end it all came together.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jeff Benton Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys