Recognized Excellence - Paul Medina was excellent keeping us updated throughout the project and answering any questions we had along the way. Even now that the house is completed he answers when we call with any questions or concerns.
Areas Of Satisfaction - Josh did a great job writing up our estimate for the renovation. We even came in under budget rather than over which was nice.
Hug Construction was wonderful - professional, courteous, respectful, and friendly. They did an outstanding job on our bathroom and kitchen renovations. I highly recommend them.
Budget - We actually came in under budget!!
Respectful - They were very careful with our belongings and understood we were living in the construction zone and tried to keep disturbances to a minimum.
Quality Of Workmanship - Our bathrooms and kitchen turned out beautiful.
Sales Knowledge - They helped us with so many questions.
Additional Comments - Home remodeling is stressful but Hug Construction worked hard to make it a positive experience. I would use them again in a heartbeat and recommend them to anyone.
I highly recommend HUG. Professional from start to finish. I’ve heard horror stories about contractors in the past, which is why I spent so much time vetting a contractor for our upstairs remodel (kitchen, laundry room, etc). HUG came highly recommended from multiple sources and did not disappoint.
Recognized Excellence - Everyone was great, but we worked with Paul the most. Great guy. Very impressed with his dedication and work ethic.
Areas Of Satisfaction - Communication, meeting deadlines, staying in budget. HUG worked with us on billing, which meant a lot to us.
Our project was massive, and additional issues arose that had to be addressed. Hug was great at problem solving , and they made our basement as awesome new space. However, there were times when work got pushed past deadlines, and crews didn’t show up when they said they would. This is the nature of the business, especially right now, but it’s the reason for the four stars instead of five. The project manager, Matt, was wonderful though!
Design - In the end, the design was better than we had originally created. We love it!
Additional Comments - Although we had a few hiccups, it was wonderful to work with Hug, and we would gladly hire them again. We’ve also recommended them to a few different friends!
I highly recommend HUG Construction. Our 1905 craftsman home needed a new kitchen and bathroom remodel. HUG conducted an accurate estimate and provided a bid that was professional and reasonable in cost and scope. I found the people at HUG to be honest and experienced and I enjoyed working with them. There can be a lot of moving pieces in a remodel but HUG has workers that did the job right the first time and the project manager keep things on a well organized and timely approach. All in all, a good experience and a good result.
Types of work - We remodeled the kitchen, the laundry room, and three bathrooms.
Recognized Excellence - Paul Medina, the supervisor of all the subcontractors, did a great job. He often showed up the same day that I informed him of a problem. He was great to work with.
Areas For Improvement - They did a great job. If there were any delays, they were due to issues that were not the construction crew's fault. If a subcontractor made a mistake, it was fixed as soon as possible.
Overall we had a positive experience, the work was done well, and at a price point that made sense relative to our budget.
Areas Of Satisfaction - The overall project is amazing and we have had zero issues with the work that was completed.
Recognized Excellence - I would like to recognize Stacy. He coordinated everything, was communicative, and wonderful. We really enjoyed working with him!
Areas Of Satisfaction - They met all expectations.
They did a great job! The communication was not ideal.
Areas Of Satisfaction - They made sure everything was right, and fixed things as needed. They did a really good job.
I can’t think HUG construction enough, they will forever have our business for any project small or large, and recommending HUG to a friend or family will come easy. They have more than earned our trust, respect, and gratitude for turning our dreams into reality!
Types of work - And this was quite the undertaking; we had to have the top half of our house ripped off in order to extend the square footage by a large sum! HUG did fabulously with our remodel and renovation!
Budget - HUG definitely stayed within our agreed-upon budget. They included us down to the penny, and always gave us a complete description and itemized invoice for any procedures or modifications. And if there was a way to save us money, it was always discussed prior before the final decision.
Clean - HUG never left any part of our house unsafe or unclean. Tools were always put away, electrical equipment was always unplugged and taken with them in their vehicles, they even wiped up what their shoes tracked in before they left!
Communication - I am in awe of the communication. They returned our messages promptly, never steered away from any method of communication my husband and I engaged them with. Whether it be text, call, email - we were never in the dark, and our questions are comments never went un-addressed. And that fantastic program that they use to keep track of our budget and expenses, scheduled events, and pictures of progress, is absolutely fantastic!
Quality Of Workmanship - I cried multiple times… It’s like they took my exact vision, but amplified the beauty when it was done. Down to the finest detail, I literally wouldn’t change a thing.
Expertise - I love the way that they educated us on what they were doing and why they were doing it. Each employee was articulate and thorough with explaining why they were doing something the way that they were doing it. It magnified our appreciation for the craftsmanship, and most of all - we knew that everything would stand the test of time, and be a lifelong feature in our home.
Problem Resolution - We didn’t have many problems at all, if any, but they were quick to troubleshoot and fix anything that needed tending to. One thing that stood out to me, is a couple of choices my husband and I made, wouldn’t have proved to be the best choice, so they proactively addressed it with us and now we will never have a problem or desire to change anything in the future.
Schedule - HUG (and every other construction company in the world) had a couple supply issues to contend with. They were quick to show us alternatives that were almost identical if my husband and I didn’t want to wait for our initial choice. HUG definitely knows where to go and who to seek out for different options if there is an issue with a first choice. There was also a couple times my husband and I changed our minds about some items we ordered, and without complaint, they revised the schedule to accommodate us. As soon as we made the decision, the lovely gal at the desk IMMEDIATELY ordered it. She was absolutely darling! HUG was also very realistic with timelines. If the supplier told them that it would be six weeks, HUG would deliver the information given exactly.
Sales Knowledge - Our HUG construction salesperson was extremely friendly and knowledgeable. I swear, he knew the functionality, price range, and craftsmanship of every single little thing!
Design - The design of our project has exceeded our needs, wants, and expectations. Like I said previously, they literally took my vision and magnified the beauty and functionality of everything. Never in my wildest dreams did I ever think I would love my home as much as I do now!
Recognized Excellence - There are so many people I would like to thank for the exceptional service we received. I’m so afraid to leave off a name!! Jim, Stacie, Kevin, Johnny, Rich, Tony, Lisa, and many more are always welcome in our home!
Areas Of Satisfaction - HUG construction was constantly exceeding our expectations, and I absolutely love how excited they got seeing us get excited about something! They take pride in their work, and it absolutely shows! The craftsmanship is remarkable, the service is unmatched, and we are forever grateful!
Turned my old garage into an office/finished area. HUG and their team, for the most part, were very helpful and the project turned out well! They helped with a couple of small projects on my main house as well. Email/text communication was great. Quality is good. Only issue was length of project. They were supposed to finish in August, but it didn't get done until mid-November. There were some supply and labor issues that probably affected this.
Recognized Excellence - Stacey was awesome and really made the project better.
We’re not sure at this point as to whether or not we would recommend Hug Construction.
Respectful - Hug staff were all very respectful in working with us. There were some problems with how land around the house footprint was delt with. Project staff parking and heavy equipment operation around the project site impacted approximately an acre of ground around the house, which subsequently had to be restored due to excessive track and tire rutting.
Problem Resolution - This was one of the best features of the company. When problems were identified, they were addressed. As a company, Hug Construction is straight forward and honest. That said, the company needs to be more proactive rather than reactive in project oversight.
Yes, this was our second home
Improvement with Hug. 1st was a complete kitchen remodel. We would hire them again.
Recognized Excellence - Jay, Felipe & John and Jim
Areas Of Satisfaction - Our team suggested improvements to what we had considered that were perfect and ended with improvements what we wanted. They were there to do good work, were professional and make sure we had the concept we wanted.
Additional Comments - This was the second time we had Hug provide our home Improvement. We would hire them again.
They are very reliable, very professional, and do high quality work.
Recognized Excellence - I would recognize everyone. Stacey, David, and everyone else was very good.
Areas For Improvement - I do not have any complaints. They did a great job, which can be uncommon for contractors.
Recognized Excellence - All members of crew were polite and friendly. Frank was always resonsive.
The company was very busy late last summer when I signed them up to re-roof and side my garden shed. I was concerned about it being done in time for me to paint it before winter. but they went out of their way to fit my project in in time.
Areas Of Satisfaction - The shed looks great, and the workmanship is very good. Their bid for the project was the lowest of the five bids I received, excellent work for the money.
Review - The company was very busy late last summer when I signed them up to re-roof and side my garden shed. I was concerned about it being done in time for me to paint it before winter. but they went out of their way to fit my project in in time.
Areas Of Satisfaction - The workers seemed to be experienced and proficient at their jobs especially the electrician and Justin.
Additional Comments - We are very satisfied with the remodel and feel that the job was done to our satisfaction. We are happy with the results and enjoy showing it off to our friends and family.
I was extremely impressed with Hug Construction Co. , anyone who has lived through a construction job knows how stressful it can be with the Hug team I can actually say I loved the process. Watching the transformation as it took place and working with friendly, knowledgeable, and thorough professionals was beyond any expectations I had. This is a company worth looking at for any projects you may have.
Expertise - Absolutely, Any questions I had was answered in a way I understood and the talents and knowledge Justin had still amazes me.
Schedule - If there was any delay I was notified of it and it was explained in detail so I was completely aware. There was only a couple and it was only a day or so did not affect overall time line of the project.
Communication - I feel that I received any and all communications in a friendly and thorough and professional manner.
Problem Resolution - The hug team went above and beyond to help me with issues a 100 year old house has. The team was innovative and creative to solve any items that came up.
Likely To Recommend - I already have and will continue to do so in the future. I was extremely impressed with Hug Construction Co. , anyone who has lived through a construction job knows how stressful it can be with the Hug team I can actually say I loved the process. Watching the transformation as it took place and working with friendly, knowledgeable, and thorough professionals was beyond any expectations I had. This is a company worth looking at for any projects you may have.
Areas For Improvement - None, any issues that arose was handled immediately and therefore I feel all was good.
Areas Of Satisfaction - The communications between me and the team.
Additional Comments - Excellent Job!
Titus and his team did a fantastic job for us on our basement remodel, from start through finish. The project was costed out under our initial budget and there were no changes to it other than a couple of doors that we added. The various trade crews were all professional, on time and extremely good in their skill sets. Everyone kept in communication with us during the project, and we are very happy with the results. I would highly recommend Hug Construction to anyone looking for a professional skilled contractor to work on their home!
Budget - Titus took the time to listen to our needs and concerns on the front end, and developed a project for us that met all of them and kept us within the budget we wanted to spend.
Construction Quality - Extremely satisfied with all of the workers and trades that were involved in our remodeling project.
Areas Of Satisfaction - I work from a home office, so remodeling the basement had me concerned about noise / interruptions / etc. I was very satisfied that those concerns never played out, and that I was able to conduct my work just fine.
Areas Of Satisfaction - I was most satisfied with the overall project.
Areas Of Satisfaction - I was pleased with Hug Construction Co they came in right on bid and we are really happy with their work.They have very good quality work.
Areas Of Satisfaction - The reliability and the quality of the work were great.
Hug Construction is easy and honest to work with, strove to keep costs down and provide a quality product, built a duplex from excavation to finish, worked through an unexpected street excavation with the city trying to get me the best bids, and can be relied upon to fix final punch-list problems in a timely manner.
Areas Of Satisfaction - He's a very trustworthy, reliable, honorable guy, who will do what it takes to make things work out right in the long run. That to me trumps the couple of problem areas by a wide margin.
Review - Hug Construction is easy and honest to work with, strove to keep costs down and provide a quality product, built a duplex from excavation to finish, worked through an unexpected street excavation with the city trying to get me the best bids, and can be relied upon to fix final punch-list problems in a timely manner.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hug Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys