They helped to find cause of roof leak and solve problem. Conscientious and thorough.

We were completely satisfied, both projects were completed in a timely manner.

Very helpful our roof needed immediate service and they were available.

We were very pleased with the work G.F. Sprague & Company, Inc. did. They were very thorough and experts. We could not have been any happier. We really respected them. That was good.

Good work on a slate roof project, including copper rain covers for our chimneys and new flashing. Not cheap, but the job was done properly the first time and we're happy with the result.

fast, good communication

It seems that the gutters are fine. G.F. Sprague & Company, Inc. could have cleaned up better, and we are still waiting on them to come clean up. I think they were fairly priced. I am not sure whether they hit the light fixture or sensor with the gutter. It is hard for us to tell, but in general, they did a good job. There are two lights that have gone out. I am not sure if it was because the lights went out on their own or if they were hit by one of the workers.

Very highly recommend this company. They are the professionals, will do a great job, and if any problems, arise, I will take care of those without reservations and without you having to fight them. they seem to be very knowledgeable about the work they do, and will not try to get you to buy services that you do not need. They use high-quality materials and their workers are polite, competent, and do a great job.

communication was excellent and worked performed was very professional and kept everything clean nightly

My wife and I were pleased with the work provided by your employee as well as his helpful patient explanations.

Absolutely! The company and their employees are wonderful and knowledgeable.

I was very satisfied. They came and did a preview ahead of time. The guy went up and looked around. The work was very well executed. They cleaned up well afterwards.

GF Sprague were professional and did their work on time.

They are good but expensive.

Why Did You Choose Us?

Why Did You Choose Us? - I chose G.F. Sprague because they had the most comprehensive assessment of the issue and planned to remedy it.

Recognized Excellence

Recognized Excellence - I'd like to recognize Amy Linda. She communicated clearly with us and followed up with us.

Additional Comments

Additional Comments - They were very good!

Why Did You Choose Us?

Why Did You Choose Us? - I have used the company in the past.

Areas Of Satisfaction

Areas Of Satisfaction - The communication with the salesman met/exceeded my expectations!

Recognized Excellence

Recognized Excellence - I would like to recognize Matt for his exceptional service.

Why Did You Choose Us?

Why Did You Choose Us? - The company was recommended to me.

Areas Of Satisfaction

Areas Of Satisfaction - They were timely, courteous, and professional!

Recognized Excellence

Recognized Excellence - I would like to recognize Matthew and everyone else at the company for their exceptional service!

Areas Of Satisfaction

Areas Of Satisfaction - There was a part of the job that they realized they cannot do, and they were very forthright about that. They gave me a referral to an excellent alternative to take care of the issue. That was greatly appreciated.

Additional Comments

Additional Comments - I always felt that G.F. Sprague and company were very competent and honest. That gave me a great deal of confidence that I had made a good choice.

Why Did You Choose Us?

Why Did You Choose Us? - I heard from another source that G.F. Sprague & Company, Inc. is a great company.

Areas Of Satisfaction

Areas Of Satisfaction - G.F. Sprague & Company, Inc. did a very professional job.

Recognized Excellence

Recognized Excellence - I would like to recognize the salesman for his exceptional service.

They were wonderful to work with, and completed the work on time. They were very professional!

Why Did You Choose Us?

Why Did You Choose Us? - I have worked with them in the past. They did great job last time.

Areas Of Satisfaction

Areas Of Satisfaction - The did really good explaining what I needed. They also were excellent in how they staged the work to get completed.

Additional Comments

Additional Comments - I will be using them again. I need more work completed.

Why Did You Choose Us?

Why Did You Choose Us? - I had spoken with about half a dozen roofing contractors before I met with Matt D'agostino of G.F. Sprague. It was clear in the first 5 minutes that Matt was far more knowledgeable and professional than anyone i had previously spoken with and it was also clear the Sprague was more capable, communicative and honorable than any of the other firms. I picked Sprague for my project even they were the highest bid i received. In retrospect, I have no doubt that i picked the only firm that was capable of completing my project.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The 3 biggest areas of satisfaction for me in my dealings with Sprague were communication, integrity and professional capability.

Current Referrals

Current Referrals - Not currently, but i have previously recommended Sprague to a neighbor of mine.

Recognized Excellence

Recognized Excellence - Matt D'Agostino is the best service representative i've ever worked with in my life. He's personable, honest, extremely hard working and just a great guy. Our project was a nightmare (no fault of Sprague) but Matt's empathy, level-headed decisions and excellent communication helped get us through it. I would also like to recognize Manny and his construction crew. This is a really hard working group of guys and I know firsthand that no job is too big for Manny. He is a very smart and capable guy.

Why Did You Choose Us?

Why Did You Choose Us? - After some research, we decided that G.F. Sprague was one of the highly-regarded and better-established contractors for this kind of work in our area. We expected to pay a premium for that, but a good roof is on the short list of must-haves. And having the contractor who installed your roof still be around if there is unexpected damage or other issue down the road is a plus.

Areas Of Satisfaction

Areas Of Satisfaction - The quick scheduling of the job and quickness of the job once started were stunning.

I was pleased with the process, the quality, and the service. The cleanup was excellent. The team was great and very professional.

They did exceptionally great work in a short amount of time.

We had gotten several estimates and Sprague was definitely the highest priced option, but after doing a little research, we still felt they were our best option.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in timeline.

Why Did You Choose Us?

Why Did You Choose Us? - Reputation

Types of work

Types of work - They replaced the roof and did some repairs on the chimney and gutters.

Recognized Excellence

Recognized Excellence - I'd like to recognize the project manager. He was active on the project and communicated very well.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations with the timing and efficiency of the work, and I'd give them 5 stars for that. The work got done within 4 or 5 days.

Unreasonable high prices. Way too much “project management” oversight. Received requests for our feedback before the project started and during. Seems you have 3 divisions not speaking to each other. It took us 2+ requests to get a quote that did not include a total return-roof. Too strong a sell before answering what we asked. Very difficult to get itemized cost lists. You came highly recommended but we greatly regret not getting other quotes. When we needed info, you went missing, but somehow you were always available for upsell and feedback with which you did nothing. Your service was very efficient in billing even before job was done. The founder of your company should be ashamed. Cut two layers of project management, pay your installation workers a fair wage and stop resting on your laurels.

Types of work

Types of work - They did an excellent job!

Communication

Communication - They were fast and courteous.

Quality Of Materials

Quality Of Materials - In fact, they gave me a choice of grades, something that was much more common and what most people would select. They also had offers of restoration quality material. My house is not historic, but it was nice to know that if I was restoring a building and wanted to do it to specifications according to that period, they offered that as well. They were very beautiful materials. This is a five in terms of selection and quality.

Quality Of Workmanship

Quality Of Workmanship - They were definitely craftsmen, not just tradesmen or laborers. They were obviously skilled.

Value

Value - I received more than a fair value. I think the work part exceeded what I paid.

Areas For Improvement

Areas For Improvement - I wouldn't say they fell short. I think my roof did. I didn't think I had such expensive damage. The work was greater than I anticipated - the quality of workmanship and the efficiency. They did a great job! It looks wonderful!

Recognized Excellence

Recognized Excellence - I'd like to recognize the representative that gave me the estimate for the work.

Areas For Improvement

Areas For Improvement - They did not fall short of any of my expectations.

Very clean.

Types of work

Types of work - I give them a 5 star rating for their subject.

Recognized Excellence

Recognized Excellence - They young man who is Ecuadorian who supervised the roof job did a very nice job.

Why Did You Choose Us?

Why Did You Choose Us? - Referral from neighbor

Recognized Excellence

Recognized Excellence - Matt D’Agostino

Types of work

Types of work - Chimney repair took place on this project.

Recognized Excellence

Recognized Excellence - The guys who worked with us were really communicative and did a good job.

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job. They were on time and the price was fair. After working with many other people, they finally fixed an issue that was on going for many years with other companies.

Why Did You Choose Us?

Why Did You Choose Us? - They actually answered the phone and got someone out here. They responded quickly.

Areas Of Satisfaction

Areas Of Satisfaction - They were very professional and did quality work.

Recognized Excellence

Recognized Excellence - The whole crew in the office did a great job communicating. Patrick and his guy did really strong work and were professional. Bob was really nice.

Areas For Improvement

Areas For Improvement - More communications about the scheduled work dates with customers.

Recognized Excellence

Recognized Excellence - Sales person Mark Vaccaro, installation crew Steve and his work team. They're professional,responsible and friendly.

We contacted G.F Sprague because we were looking for a roofing company with strong experience repairing slate roofs. I am delighted to say that we were not disappointed. From the first consultation through the completion of the project G. F Sprague staff exhibited the utmost professionalism.
We cannot say enough about the work done by Konnor and Nick. They were always accommodating to our needs and gave us an honest assessment of the work that needed to be done. The communication from Konnor was outstanding. He kept us informed every step of the way and if he saw something that should be addressed we felt that he was working in our best interest. There was no cutting corners and each day when work was completed the job site was thoroughly cleaned. If you are looking for a professional roofer we highly recommend G.F Sprague & Company, Inc.

I would recommend G. F. Sprague for roof work. They did a wonderful job.

Sales Knowledge

Sales Knowledge - The salesperson was very accommodating, knowledgeable and friendly.

Professional & Organized

Professional & Organized - Everyone involved in the job was very organized, professional, and did a fantastic job.

Communication

Communication - The communication was very good. I was given calls promptly and phone numbers to call if I needed to.

Problem Resolution

Problem Resolution - There was a small problem and it was fixed immediately.

Installation Crew

Installation Crew - The installation crew were very organized and professional as well as accommodating.

Quality Of Materials

Quality Of Materials - The materials were high quality and beautifully installed.

Quality Of Workmanship

Quality Of Workmanship - I am very happy with the job and quality of the work that was done.

Schedule

Schedule - They were very prompt and on schedule.

Why Did You Choose Us?

Why Did You Choose Us? - Other people in my neighborhood had used them and gave them a great report.

I am a loyal customer of G.F. Sprague because they are consistently responsive, prompt, professional, and perform excellent work at a reasonable price. During Covid, it has been virtually impossible to find a co tractor if any kind who was available and competent. G.F. Sprague evaluated my roof work, made a proposal, and had completed the work within a week of my first call. Excellent customer service and workmanship.

Why Did You Choose Us?

Why Did You Choose Us? - I have used GF Sprague in the last and have been very satisfied with the results.

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness, responsiveness, quality of work.

Why Did You Choose Us?

Why Did You Choose Us? - They responded promptly to my request for an estimate.

Areas Of Satisfaction

Areas Of Satisfaction - Communication throughout the job by the on site project lead. Matt D'Agostino called me every day, usually 2 or 3 times, in addition to being on site every day, often at least twice. He was always available and very clear about next steps, costs and timing. Matt also called and came by when there was a significant storm, to be sure there were no issues with the house which was covered in tyvek, and told me I could call him anytime, which was really great. IN addition, the crew, led by Manny, was professional and attentive to detail. They left the job site cleaned up every day, and always showed up on time and stayed as planned.

Very good experience from start to finish. Would highly recommend

The experience was excellent.

Why Did You Choose Us?

Why Did You Choose Us? - Emergency repair after a wind storm

Professional team if a tad hard sell. But the production team was superb.

Why Did You Choose Us?

Why Did You Choose Us? - Recommended by a friend.

Areas Of Satisfaction

Areas Of Satisfaction - Production crew were great.

Recognized Excellence

Recognized Excellence - Bobby & Steve.

Particularly appreciate sharing well-documented, photographed problem areas to be addressed and follow up inspection afterwards.

Why Did You Choose Us?

Why Did You Choose Us? - Based on previous satisfactory experience with GF Sprague.

Why Did You Choose Us?

Why Did You Choose Us? - had used your services previously

Why Did You Choose Us?

Why Did You Choose Us? - We have been using them for 30 years.

Areas For Improvement

Areas For Improvement - There was some problems but they got them with no problems or hesitations.

Areas Of Satisfaction

Areas Of Satisfaction - I stand behind their work, they do great work.

Recognized Excellence

Recognized Excellence - Bob Scribner

Referral

Referral - You guys are quite amazing, and you made us feel like we were being well cared for. Kudos to you and the team. Its very apparent you guys are working very hard on customer satisfaction and professionalism.

Why Did You Choose Us?

Why Did You Choose Us? - Found you in a city of boston publication.

Areas For Improvement

Areas For Improvement - I cant think of any areas that your company has fallen short. You guys really are doing a great job.

Areas Of Satisfaction

Areas Of Satisfaction - Estimate, job exexution, transparency, and setting of expectations

Areas Of Satisfaction

Areas Of Satisfaction - Customer service and professionalism