We had gotten several estimates and Sprague was definitely the highest priced option, but after doing a little research, we still felt they were our best option.
Areas Of Satisfaction - They exceeded my expectations in timeline.
Why Did You Choose Us? - Reputation
Types of work - They replaced the roof and did some repairs on the chimney and gutters.
Recognized Excellence - I'd like to recognize the project manager. He was active on the project and communicated very well.
Areas Of Satisfaction - They met my expectations with the timing and efficiency of the work, and I'd give them 5 stars for that. The work got done within 4 or 5 days.
Unreasonable high prices. Way too much “project management” oversight. Received requests for our feedback before the project started and during. Seems you have 3 divisions not speaking to each other. It took us 2+ requests to get a quote that did not include a total return-roof. Too strong a sell before answering what we asked. Very difficult to get itemized cost lists. You came highly recommended but we greatly regret not getting other quotes. When we needed info, you went missing, but somehow you were always available for upsell and feedback with which you did nothing. Your service was very efficient in billing even before job was done. The founder of your company should be ashamed. Cut two layers of project management, pay your installation workers a fair wage and stop resting on your laurels.
Types of work - They did an excellent job!
Communication - They were fast and courteous.
Quality Of Materials - In fact, they gave me a choice of grades, something that was much more common and what most people would select. They also had offers of restoration quality material. My house is not historic, but it was nice to know that if I was restoring a building and wanted to do it to specifications according to that period, they offered that as well. They were very beautiful materials. This is a five in terms of selection and quality.
Quality Of Workmanship - They were definitely craftsmen, not just tradesmen or laborers. They were obviously skilled.
Value - I received more than a fair value. I think the work part exceeded what I paid.
Areas For Improvement - I wouldn't say they fell short. I think my roof did. I didn't think I had such expensive damage. The work was greater than I anticipated - the quality of workmanship and the efficiency. They did a great job! It looks wonderful!
Recognized Excellence - I'd like to recognize the representative that gave me the estimate for the work.
Areas For Improvement - They did not fall short of any of my expectations.
Types of work - I give them a 5 star rating for their subject.
Recognized Excellence - They young man who is Ecuadorian who supervised the roof job did a very nice job.
Why Did You Choose Us? - Referral from neighbor
Recognized Excellence - Matt D’Agostino
Types of work - Chimney repair took place on this project.
Recognized Excellence - The guys who worked with us were really communicative and did a good job.
Areas Of Satisfaction - They did a great job. They were on time and the price was fair. After working with many other people, they finally fixed an issue that was on going for many years with other companies.
Why Did You Choose Us? - They actually answered the phone and got someone out here. They responded quickly.
Areas Of Satisfaction - They were very professional and did quality work.
Recognized Excellence - The whole crew in the office did a great job communicating. Patrick and his guy did really strong work and were professional. Bob was really nice.
Areas For Improvement - More communications about the scheduled work dates with customers.
Recognized Excellence - Sales person Mark Vaccaro, installation crew Steve and his work team. They're professional,responsible and friendly.
We contacted G.F Sprague because we were looking for a roofing company with strong experience repairing slate roofs. I am delighted to say that we were not disappointed. From the first consultation through the completion of the project G. F Sprague staff exhibited the utmost professionalism.
We cannot say enough about the work done by Konnor and Nick. They were always accommodating to our needs and gave us an honest assessment of the work that needed to be done. The communication from Konnor was outstanding. He kept us informed every step of the way and if he saw something that should be addressed we felt that he was working in our best interest. There was no cutting corners and each day when work was completed the job site was thoroughly cleaned. If you are looking for a professional roofer we highly recommend G.F Sprague & Company, Inc.
I would recommend G. F. Sprague for roof work. They did a wonderful job.
Sales Knowledge - The salesperson was very accommodating, knowledgeable and friendly.
Professional & Organized - Everyone involved in the job was very organized, professional, and did a fantastic job.
Communication - The communication was very good. I was given calls promptly and phone numbers to call if I needed to.
Problem Resolution - There was a small problem and it was fixed immediately.
Installation Crew - The installation crew were very organized and professional as well as accommodating.
Quality Of Materials - The materials were high quality and beautifully installed.
Quality Of Workmanship - I am very happy with the job and quality of the work that was done.
Schedule - They were very prompt and on schedule.
Why Did You Choose Us? - Other people in my neighborhood had used them and gave them a great report.
I am a loyal customer of G.F. Sprague because they are consistently responsive, prompt, professional, and perform excellent work at a reasonable price. During Covid, it has been virtually impossible to find a co tractor if any kind who was available and competent. G.F. Sprague evaluated my roof work, made a proposal, and had completed the work within a week of my first call. Excellent customer service and workmanship.
Why Did You Choose Us? - I have used GF Sprague in the last and have been very satisfied with the results.
Areas Of Satisfaction - Timeliness, responsiveness, quality of work.
Why Did You Choose Us? - They responded promptly to my request for an estimate.
Areas Of Satisfaction - Communication throughout the job by the on site project lead. Matt D'Agostino called me every day, usually 2 or 3 times, in addition to being on site every day, often at least twice. He was always available and very clear about next steps, costs and timing. Matt also called and came by when there was a significant storm, to be sure there were no issues with the house which was covered in tyvek, and told me I could call him anytime, which was really great. IN addition, the crew, led by Manny, was professional and attentive to detail. They left the job site cleaned up every day, and always showed up on time and stayed as planned.
Very good experience from start to finish. Would highly recommend
The experience was excellent.
Why Did You Choose Us? - Emergency repair after a wind storm
Professional team if a tad hard sell. But the production team was superb.
Why Did You Choose Us? - Recommended by a friend.
Areas Of Satisfaction - Production crew were great.
Recognized Excellence - Bobby & Steve.
Particularly appreciate sharing well-documented, photographed problem areas to be addressed and follow up inspection afterwards.
Why Did You Choose Us? - Based on previous satisfactory experience with GF Sprague.
Why Did You Choose Us? - had used your services previously
Why Did You Choose Us? - We have been using them for 30 years.
Areas For Improvement - There was some problems but they got them with no problems or hesitations.
Areas Of Satisfaction - I stand behind their work, they do great work.
Recognized Excellence - Bob Scribner
Referral - You guys are quite amazing, and you made us feel like we were being well cared for. Kudos to you and the team. Its very apparent you guys are working very hard on customer satisfaction and professionalism.
Why Did You Choose Us? - Found you in a city of boston publication.
Areas For Improvement - I cant think of any areas that your company has fallen short. You guys really are doing a great job.
Areas Of Satisfaction - Estimate, job exexution, transparency, and setting of expectations
Areas Of Satisfaction - Customer service and professionalism
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G.F. Sprague & Company, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys