They do respond pretty quickly to any complaints, and they do address the issues. I would advise any other customers to check the materials before the work begins.
Al Lopez was terrific to work with. Texting as needed, answered all questions. He recognized and respected all needs for the renovation project.
Areas Of Satisfaction - They exceeded my expectations for everything.
Why Did You Choose Us? - We had been unhappy with other roofers, who didn't seem to have adequate expertise regarding slate rooves. We were delighted to have finally found you!
Areas Of Satisfaction - pride in your work, good appreciation of architechture, aesthetics and keeping the repairs consistent with the historical nature of our home.
Why Did You Choose Us? - They were highly recommended.
Current Referrals - They paid attention to detail. I was also satisfied with the quality of the work.
Recognized Excellence - Konor Dexter was excellent. He worked very hard. He is a great and bright young man. He was a pleasure to work with. I would also like to recognize Izzie. She did a good job.
G.F. Sprague was very professional, courteous, and very knowledgable.
Sales Knowledge - He was very professional and excellent in providing all the information that was needed.
Why Did You Choose Us? - I chose G.F. Sprague because of Mark. He was very professional and explained everything that we needed. From prior experience with other contractors, I was pleased with the information Mark provided. The work was done on a timely basis and pricing was fair. The reviews on G.F. Sprague were a big factor, but it mainly had to do with how Mark met with us and gave the proposal and contract. He was very professional and everything was done when he said it would.
Areas Of Satisfaction - I was most satisfied with the work. It looks good. Their timelines and cleanliness were also satisfactory, and I appreciated that all questions were answered.
Recognized Excellence - I have to recognize Mark for his exceptional service. There were a couple of people in the office as well. Everyone was very professional and very knowledgable, but it all started with Mark.
Additional Comments - If anyone needs masonry or chimney work, I will highly recommend G.F. Sprague.
I am satisfied with G.F. Sprague & Company. They were prompt and easy to work with.
Quality Of Workmanship - I do not have a leak anymore so I would love to give them a five.
Why Did You Choose Us? - This was the second time that G.F. Sprague came to work for me. I had prior work and it was a difficult leaking problem that went very well.
Areas Of Satisfaction - My roof does not leak and I am so thrilled about that.
Recognized Excellence - Steve took a lot of time with me to go over the drawings. I really appreciate his good work. Paul was the installer and he was on time and cleaned up. He was also a pleaser to talk to. I think the world of both of them.
Why Did You Choose Us? - Prior favorable experience with the company.
Areas Of Satisfaction - Able to solve old gutter drainage problems.
Why Did You Choose Us? - Sprague has done great work in the past for us.
Areas Of Satisfaction - The work was done quickly after it began. High quality work all around.
Recognized Excellence - Dan Kelley was great at communicating and working with us.
The job was done carefully and timely with good communication along the way.
Value - To be honest, I did not bid the job out but my experience with roofers has been sketchy and I was only willing to go with a known company that has been around a long time.
Why Did You Choose Us? - They willingly took on a seemingly small repair job which then progressed into a larger job when I was satisfied that they were a good company to work with. Also, I only wanted to work with a company that had been around a while and was not likely to disappear.
Areas Of Satisfaction - Communication
Likely To Recommend - Everything is good. I would probably recommend them to a friend.
Recognized Excellence - Al Lopez was top notch.
G.F.Sprague work quote was by far the most detailed and professional and the price was competitive. The work was done to spec and they followed up immediately to confirm that I was happy with the work. I am happy to recommend this company.
Why Did You Choose Us? - G.F.Sprague work quote was by far the most detailed and professional and the price was competitive. The work was done to spec and they followed up immediately to confirm that I was happy with the work. I am happy to recommend this company.
Why Did You Choose Us? - I chose them because of their responsiveness and the value they have.
Areas Of Satisfaction - I was most satisfied with their professionalism and their timeliness.
Recognized Excellence - I would like to recognize Matt D'Agostino, the crew chief.
Konnor Dexter, the crew leader, performed excellent work with his team. He was articulate, skilled, professional, and understood the job in all its parameters. We felt lucky to have him.
Why Did You Choose Us? - We chose GF Sprague based on reputation for high-quality work.
Areas Of Satisfaction - We were greatly satisfied with our crew leader, Konnor Dexter, who maintained excellent communication before and during the project. His professional workmanship made the result correct all issues.
Recognized Excellence - We’d like to recognize Konnor Dexter, our crew leader, for his thoughtful professional excellence.
Installation Crew - Jake and Connor kept the job site clean and were careful to not harm or damage the landscaping with the staging equipment.
Why Did You Choose Us? - Prior experience using G F Sprague for several projects.
Areas Of Satisfaction - The installation work crews make great suggestions that improve the outcome of the project. They also check all aspects of our slate roof to ensure it is good order.
Recognized Excellence - Jake Pedro has been in charge of at least two of our projects. I plan to ask for him on future projects.
Areas Of Satisfaction - Finished job looks good
Why Did You Choose Us? - Blue book recommendation
Areas Of Satisfaction - Responsiveness
Value - Not the cheapest solution, but the right one.
Why Did You Choose Us? - They were the most responsive contractor and knew how to work on historical structures.They communicate the best of any contractor except another one I used a long time ago that has since retired.
Areas Of Satisfaction - They knew how to make the repair look like the existing historical pattern.
Recognized Excellence - The lead carpenter did a good job and also communicated well, so it not just the front office and managers that communicate well at G.F. Sprague.
Why Did You Choose Us? - I choose G.F. Sprague because they are a local business in my community.
Recognized Excellence - I would like to recognize the original estimator for his exceptional service.
Recognized Excellence - Tony was great. You should work hard to keep him from retiring for as long as possible!
Why Did You Choose Us? - We had used them before and were responsive to our call to come and assess our problem.
Recognized Excellence - Konnor Dexter and Izzie
They had very good communication with me and the workmanship was very well done.
Why Did You Choose Us? - They have a very good reputation
Areas Of Satisfaction - They had very good communication with me and the workmanship was very well done.
Why Did You Choose Us? - The staff was professional, knowledgeable, enjoyable to work with, and completed the job in the agreed upon timeframe.
Areas Of Satisfaction - Working with both Matt and Al was a great experience. They both explained everything very thoroughly, weren’t pushy, answered all of our questions, and were generally a pleasure to work with.
Recognized Excellence - Al Lopez
Why Did You Choose Us? - We have used Sprague for over 20 years and been very happy. The craftsmanship is great and the attention to detail is superb.
Areas Of Satisfaction - We have always been very pleased with the superb craftsmanship and attention to detail in completing the job. They have corrected many of our roofing issues and gone the extra mile to take care of any other items while on the roof.
Recognized Excellence - Paul Wayland (spelling) has been in charge of numerous jobs at our house and always done exceptional work. His craftsmanship, integrity and interaction with our family have been superb. Bob Scribner was also great responding to our initial calls and scheduling timely meetings.
Additional Comments - Sprague does great work and makes your roofing issues go away. They also support their work over long periods of time and under difficult conditions.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of G.F. Sprague & Company, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys