Though the project took a long time to complete the craftsmanship was very good.
Our experience with Ferris was tremendous from start to finish. Emily was great with the design and staying on top of everything. All of the on-site people went above and beyond what was expected. They finished on time and we could not be happier with the result. I have already referred a friend to Ferris and will continue to do so.
They were very professional, fair, and they came out fast.
Most of the experience was top notch. The design process was easy and very accommodating. The actual work from all the trades was done well, however a number of the trades, especially the plumbers did not clean up after themselves, even during finish work. The plumbers were by far the worst leaving large piles of debris on newly finished floors and even in the tub and sink they were working in. The final concern was the PM on site was not proactive. He was responsive if I informed him of a problem, but as PM he should be the one advising me of issues not waiting for me to reach out to him. Overall, I would recommend Ferris, but I would certainly make sure they were aware of my concerns as well.
Ferris Home Improvements exceeded my expectations. They paid attention to detail and provided constant communication throughout our project.
We had a challenging project schedule due to a city road re-saving project in our neighborhood. Ferris was very flexible in their project scheduling to schedule the project at a time that didn’t conflict City project, and increased the project staffing level in order to finish in the available window.
Great company, highly recommended.
I found them to be very professional and thorough, and the job was done to my complete satisfaction.
Personnel were on time and precise...I felt a sense of ease with their personnel and the on-site supervisor.
Ferris Home Improvements has renovated our deck, our kitchen, and all of our bathrooms. They have always replaced our roof and siding. I feel like I live in a brand new house and I didn't have to move! I am so happy with their work and tell anyone who will listen that they need go nowhere else for quality work by skilled and talented professionals. Their design work is outstanding. Every morning when I come into my kitchen to start my day, I say to myself "I love this kitchen", and this is no exaggeration...every, single, day. They stuck to the work schedule they gave us at the start of each project, which really helped us plan, and they finished on schedule every time. All the crafts people are personable and accommodating. Ferris is just the best!
I felt confident with the knowledge of the workers. I really appreciated their work.
Never did all they were suppose to. Built a deck but boards are uneven. Condescending when talking to a woman. Overpriced
Project requirements were explained and reasonable options were provided. The salesperson (Sam) was very clear to explain the project, outcome and costs.
Ferris was extremely timely from initial estimate to job completion. I was very happy with their personal attention. I would recommend them to tackle your needs
I would suggest that everyone try them!
Some projects or repairs require the owner to contact, schedule, and supervise outside contractors to complete the project or repair.
Ferris was prompt, fairly priced and was fully equipped to fix my fascia that was hanging off my home after a bad storm. There customer service from the phone to the contractor was a positive experience! Will be using them in the future!
Ferris Home is an outstanding company.
I was very satisfied with the professionalism and the completion of my new roof.
I've contracted with Ferris Home Improvements for roof work on two separate occasions. Each inquiry for work and their response was detailed and accurate. The work was completed in a timely, professional manner and affordable. I plan to utilize this company for future projects.
They did a good job.
Ferris did an amazing job with redoing our home! they went above an beyond to make sure we got everything we wanted for our house. Everyone was very professional, very helpful if we had any questions. Definitely would recommend Ferris to everyone!
Super satisfied with the service, quality and value provided to me by Ferris Home Improvements! This was my first major project with them but it will certainly NOT be the last.
great customer service and workmanship from first phone call to the end of the job THANKS
They did the work very quickly and it was well done.
I'm very satisfied. They did beautiful work.
The gentleman who installed our doors did an exceptional job. He was very confident in his work and I felt that he also put a lot of pride into his workmanship. He was very professional, kind and finished the job on time. The office staff was always pleasant and very patient answering any questions or concerns. We are very pleased with the quality of our new doors. We have received many compliments.
The staff at Ferris were helpful and quickly resolved any issues that arose. The roofing crew was focused on getting the job done and did a thorough clean up. I would recommend Ferris Home Improvement.
I highly recommend them to anyone looking for someone who is really knowledgeable and skilled.
They did a great job, but the subcontractor they brought in did a poor job.
Checked roof for loose and protruding nails. Saved the nails he replaced to show me and fixed the loose shingles. Completely satisfied with the workmanship and regards for having me understand what he had done. Very nice young man who talked with respect. Thank you for hiring him.
Vey satisfied with the workmanship, timeliness & follow up that Ferris Home did with the project
Good experience with roof replacement.
As far as the planning and the employees helping with that goes, it was a good experience. However, the quality of the cabinets did not meet my expectations.
Austin came out to estimate the replacement of 2 skylights. Steve and his crew were timely, efficient and very professional. Steve’s craftsmanship was impressive especially when it came to matching the color of 15 year old shingles. Thanks for a job well done!
Ferris Home Improvements was the right choice for renovating my hall and master bathrooms. The bathrooms are exactly what I had envisioned and their work is quality. I never had a bathroom renovated before and Mike not only educated me but brought my vision to reality. He explained everything along the way and kept in mind our desired outcome as well as our budget. Phil works with integrity and respect. And,Dan and Mike made sure we are satisfied with the final product. I LOVE my master bath! Thank you all!
I would never recommend them to my worst enemy.
They were efficient and they cleaned up after themselves very well! They left the job site clean and neat!
They did a terrific job! Their scheduling is just super busy because of the storms that happened in the spring.
Our installer, TJ was on time, polite and very skilled at his profession. He communicated his plan for the work with us, and my dogs loved him and his crew! I highly recommend Ferris Home Improvements for any job!
I would recommend Ferris for any job you need to have done. The staff and crew are professional, on time, and when they left, there was not a piece of material left on my lawn. The job was completed in a timely manner and I couldn't be more pleased with my new roof. These guys know what they are doing!
From beginning to end Ferris and their staff were cooperative, on-time and professional.
Professional, experienced quality product and workmanship. I would not hesitate to use them again.
They did a beautiful design for a renovated master bath with tile shower, communicated directly with our home insurance, and finished all the work on schedule despite surprises along the way.
They did everything they were supposed to and I got exactly what I wanted.
Great place with knowledgeable people. Joel was our advisor and provided all the necessary help and suggestions that was needed to complete our design to our complete satisfaction.
Excellent planning, materials and installation team -- top notch company and team.
We had multiple quotes and Spencer was the most knowledgeable. Ferris was the only company to leave booklets on their company and the product which was great because my wife was not there at the time of the quote. Ferris had the highest quality product at a fair market value. This coming from a man who considered buying the product and doing it myself until i met with Spenser. Spenser I apologize if your name is spelled Spenzer. The guys that did the work were great and they worked on a cold and windy day. Everything was cleaned up and the quote was just about spot on.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ferris Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys