It was really nice to have new windows.
I thought they were quick and pretty thorough with the work. Also, the quality of the roof is pretty good.
Company made guarantees they didn't hold up to. Had our roof finished in Feb. 2021. Took 2 days, 1st day. 2/12 they were late by over 4 hours. We were told they'd be there by 8: 00 am, I called 3 hours later checking and they were finishing up a job and would be by after that. Someone thought they had called us? The next day 2/13 they postponed due to impending 2 inches of snow (NO PROBLEM I get it!) Sunday 2/14, NO CALL NO SHOW, when they said they'd be out to finish the roof. Allegedly, the shop had the wrong color shingles when they went to pick them up, since it was Sunday they had no way to get the right color. Problem was, they never called us. Again, I had to call them and find out on my own why they hadn't shown up yet. Again, the common reply was, "Sorry I thought they had let you know" The roof was finished the following Wednesday on 2/17/21 On that day, we had just had a total of 8 inches of snow Saturday-Tuesday, so they cleaned up what mess they could. (I had NO problem with that a ton of stuff fell through the snow) My problem is, they said when the snow melts, give us a call and we'll get a crew out there asap. I was also told multiple times by the project manager Steve, before this, if you aren't satisfied with cleanup let me know, I'll have a crew out there next day. I have texted 4 times trying to follow up: 2/25, 3/2, 3/12 and 3/19 and called 3x (3/12 and the project manager and salesperson on 3/19 (I called the construction manager and the salesperson and still NOTHING. Neither one is available, I get a text 'I'll call you back" The little communication I have had have been Excuses twice, "Oh I thought it was taken care of, "Oh it's still not done we will call you back. I also have had messages promising to call me back after a meeting/phone call twice and as of today, March 19, 2021 no one has returned my call or a clean up crew has not come out. We have cleaned up 3 garbage cans (13 gallon Cans) of nails, shingles, cigarette butts, plastic wraps etc.. Beyond frustrated. As for the quality of the actual roof, I haven't a clue, it's new, but with the poor customer service we've had I am concerned about the quality of the product we purchased.
Erie Construction Midwest was fast and efficient.
Erie was a great choice! We actually had reached out to another company prior to Erie, but dropped them due to terrible customer service issues. Everyone was so polite and work was done in a timely matter. A good product at a reasonable price!
They are awful pricey and left my yard a mess. It was wintertime, but I did my roof when I did because I wanted to make sure there was work available and that is what the guy I talked to said, that I didn't have to wait until spring. They did it between snow storms. I went out and had all kinds of trash in the yard. I also asked them because I have a pool to pick up the nails and I can't tell you how many nails I have found.
Had new windows installed throughout my entire house. Installers worked non stop and did a super job! All old materials were removed and areas where construction took place were cleaned and vacuumed. Windows look great and are 100% satisfied!
They are fantastic.
Since I've gone through the process and they've done the work, I've definitely been telling my coworkers about it. I haven't held back in my satisfaction.
I wanted to wait for them to put the roof on because it was so cold.
It was a little expensive.
They did a very good job on my project, the team was very professional, they cleaned up and worked hard. I am happy with the outcome.
I thought the pricing was a little high, but other than that, the work was great.
They do good quality work, and it was everything I expected. Nothing was a big hassle.
Areas Of Satisfaction - I was impressed by how efficient they worked, & the quality of the product is great.
The project was very expensive but turned out good.
Overall, the product exceeds my expectations, and the crew that did the installation on it were extremely efficient in stripping the roof itself and getting the new roof installed.
I am still waiting for a little fix on the rain gutters.
I've already recommended them to my friends and family.
The instillation went smooth. It was a pleasure working with them.
Erie Construction Midwest was very nice.
Erie Construction Midwest never finished correcting the damage inside on our ceiling which was caused by rain during the roof replacement.
The sales representative told us to go one way, and we have had leaks since it's been installed in July. The guys who installed it told us we should have gone another way. It seems as if the salesperson just wanted to get the sale.
The crew was wonderful and tidy. They did their job very well.
I like the way the roof looks from the ground.
They got out here quickly, and they did not waste time while here. It was a good cleanup.
It's good quality, but kind of expensive.
They were reliable and professional, always on time, answered all my questions, and the result was terrific.
They are customer oriented and they are also professional and offer high quality work in a timely manner.
The sales representative made me feel so comfortable. Everything was done perfect.
Erie Construction Midwest Inc was very, very good.
If you need a new roof, I highly recommend Erie Construction/Erie Metal Roof. Our experience with this company was stellar. Sam and Joel were on time and thoroughly explained our options. They outlined the difference between their products and average roofing materials in detail. It became clear that Erie offers a superior product. Once we made our choice they found us the financing we needed. Both Sam and Joel were professional and positive throughout the experience even though the day was cold and windy. The dumpster (supplied by Michael Bros) was delivered on time by a courteous gentleman. The following day the roofers arrived on time. Brian and his team were a delight. We have dealt with other contractors and have never experienced better customer service. They always returned texts in a timely fashion and took obvious care on installing our roof. They were fastidious in their clean up. We had no concern about stray nails in our driveway. Again if you need a quality roof installed by real professionals give Erie a call. You won't be disappointed. Harlyn O"Herin Tim Sheppard
They were fast and timely with how quickly they came out, from the quote to when they came to do the work.
The customer rep did an amazing job explaining what our options were, what kinds of products were available and what would be getting done. They helped with getting our loan approved. My only issue was the group that came out to do the work did not speak English which made signing paperwork very difficult.
They are very nice and courteous. They went over everything thoroughly.
I am very pleased with the service.
The work was as promised. Quickly and efficiently done.
They were quick and efficient.
While it was extremely good, it was over priced.
Recognized Excellence - I would like to recognize the foreman and the salesman for their exceptional job.
They were extremely professional and quick. The product is incredible.
Construction Quality - If I could, I would give them a 10 stars rating on the quality.
They did excellent work and I am really pleased with it!
Everyone was courteous and friendly.
I've already recommended Erie Construction Midwest.
They did a very good job.
They were very professional, they got the job done in a timely manner, and they were reasonable.
They did a really good job.
They were very efficient. They brought the materials out and also the rollout. I had to have a complete tear down and everything was in place when the actual workers came. They made sure nothing on the inside was destroyed, like anything falling off the cabinets. I thought they did a decent job. They stored the materials on top of the roof, and I appreciated that.
The scheduling and the execution of the installation of the roof was a cloister, but it all worked out. However, it put me in a scrambled, because they said they would not be doing work on a Sunday, but the work was being done on a Sunday.
I thought they were very professional. They answered all of my questions and the crew that did our roof made sure everything was cleaned up and that we were satisfied with everything before they left.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Erie Construction Midwest Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys