I like the roof, but the service is bad. They don't care about their customers. They only want the money.
They did good work. The only issue I had was that my daughter got a roofing nail in her tire, and they were supposed to contact us about it, but they never did.
Their customer service was excellent.
I made the phone call, they came out the next day and a week later they showed up to do the work. They did a good job.
I am very satisfied with the work they did on my roof.
We're very happy with them.
It is expensive.
They did an impressive job, showed up on time, tore off the old roof, installed the new one and cleaned up the whole area. Looks good and more than met my expectations. I would highly recommend them.
They came in and did a wonderful job. They had the roof off in one day and the shingles as well. I couldn't have asked for a nicer, cleaner, more productive group.
I got along well with everyone and I did not have any problems.
They arrived on time and completed the job well. The job was much more intense than they thought. However, they did an awesome job, and I have a wonderful new roof!
The reason I would not be is that the cost was very high.
Their price is too high.
You guys did a good job.
We left a review already.
Erie has good quality and professional people.
I tried calling them, they have not responded, this been about 3 or 4 weeks ago.
They were friendly and answered all my questions. They sat with me, and made sure I understood everything. They were very polite.
I was really satisfied with the service. I have not had any problems with their product. It was as it was advertised. I like the benefit of having lifetime coverage.
I thought they did an excellent job in a timely, professional manner. They were very courteous.
We had a mixed experience after the roof was done. We had three separate leaks. The company was good about coming back to fix it. Even though it took more than once, they kept coming back out until it was fixed. That's why I say it was mixed.
They are very professional
I am very pleased with the outlook of the finished product.
Erie Construction Midwest was very professional, from the salesman to the installation crew. They got the job done in record time despite the minor problems that were not their fault. We are very pleased with them.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Erie Construction Midwest Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys