I have had contractors before. I used this company, and they are by far the greatest of the best.
Honesty and focus on customer need is the driving force
We were very happy with how the project turned out. There were some challenges getting the budget set and staying on track, but overall the quality of the work was very good.
Areas Of Satisfaction - They exceeded expectations in terms of offering go multiple layout's for how the living space would be organized. We were surprised at how helpful and well-thought-out it was. The trades people were excellent. The bathroom and tile work was top-notch!
Amazing experience from design thru installation. Every person involved in the project was too-notch, every detail was executed perfectly, workmanship is beautiful! We live it!
Areas Of Satisfaction - They made the material selection process super simple and easy, which was greatly appreciated at the time because I had very limited bandwidth.
Additional Comments - I would refer them to my friends, and I already have!
Creative Contracting has an extraordinary team. Our experiences (they have done many projects) have been wonderful from design to completion. They listened, helped us make decisions, and finished when they predicted. Truly a great company.
Areas Of Satisfaction - Design is what has exceeded my expectations in every one of our projects.
Bob and his team always do outstanding work!
We have actually recommended Creative Contracting numerous times to friends.
They were very prompt in getting things done. They kept us up to date with everything through their communication.
The quality of the workmanship was excellent.
They solved the entire problem in my porch roof. Not just the hole.
This company has so many positives to it! Excellent design ideas and they listen to the customer and “tweak”. Quality work, fabulously clean work and wonderful staff. The benefits only compound when you have them return for other projects. They started by adding a master suite, the kitchen, the foyer and powder room with a new stair case— I can’t wait for the next project. You won’t be sorry, I promise.
Additional Comments - Hire them, you don’t need to look any farther than Creative Contracting.
CCI planned, supported, and executed the build in a superior fashion. They are a great company
We’ve recommended Creative Contracting to several friends in the past and wouldn’t hesitate to do so again. We’re starting on our fourth project with Creative Contracting, so that says a lot about how we feel about working with them - they’re the best!
Recognized Excellence - Bob and Kim DuBree are awesome to work with, and their crew and subcontractors are always top-notch.
I have recommended Creative Contracting to friends who were very pleased with their work.
Additional Comments - We have used Creative for three major projects over the past 12 years. They do exceptionally beautiful work and stay with the job consistently.
Amazing at every level. You hear so many nightmare stories about renovations and awful contractors. We experienced nine if that. Professional, knowledgeable, considerate, meticulous, talented and pleasant to work with at every step of the way.
Budget - We were quite unrealistic in our initial budget, and so the quote for the job was substantially higher than what we initially planned to spend. In the end, it was completely worth every penny as Creative Contracting helped us completely transform a dilapidated and outdated place that we basically used to sleep in and store our stuff in when we went down to the Shore into a gorgeous home that I would be happy to entertain in and even live in as a permanent residence. My wife and I can’t believe it’s the same place!
Additional Comments - They stayed within the price quoted for the job. It was initially much more than we had planned to spend but we were also not very realistic given what we actually wanted and the level of sophistication we were going for. They were uniformly professional and kept us updated on the progress each week. The final outcome was simply amazing. Our condo was completely transformed. The attention to fine detail was noticeable throughout.
Areas For Improvement - Creative Contracting did not fall short of my expectations.
Overall, Creative Contracting was professional and engaging. They met my expectations with regard to cost, quality, and schedule. I would certainly recommend Creative Contracting for any home remodel.
Original Design - The project definitely met my needs. Creative Contracting was willing to work with me to develop and implement a personalized scope of work. The end result was a product that met my needs and quality expectations.
Warranty Explanation - I understand how warranty issues are handled but so far I haven't needed to engage Creative Contracting over any warranty issues.
Construction Quality - The quality of materials and workmanship met my high expectations. If there were any issues or punch list items Creative Contracting timely corrected them.
Warranty - I haven't needed to engage Creative Contracting with regard to any warranty issues. The work was done right the first time.
Likely To Recommend - I have recommended Creative Contracting to several friends and acquaintances. Overall, Creative Contracting was professional and engaging. They met my expectations with regard to cost, quality, and schedule. I would certainly recommend Creative Contracting for any home remodel.
Easier Than Expected - Creative Contracting was helpful and professional throughout the entire project life cycle, from design through construction completion.
Recognized Excellence - Bob was my primary point of contact and facilitator, although Kevin and Jeff were always helpful when they were doing work on-site and Olga was extremely helpful in the office.
I would recommend them. They were GCs' for a bedroom renovation and various things throughout our house and updating and upgrading our house. They do good work. Their prices are reasonable and they're responsive. I'd give them an A overall.
They were quick. They were courteous. They were efficient and the job looks fine. So, everything worked out really well. I had a crack in the side wall of the house in the foundation so they cleaned it up and patched it up. Everything's fine. I would give the overall experience an A. Their customer service was fine, actually very efficient.
Creative Contracting were very helpful, very willing to work with me, and overall it was good. It was just an overall general remodel. I would give the experience an A+. Overall, I was very happy. I would recommend them.
They did a porch for us. I liked how he described what he was going to do and how to get it done efficiently. I thought he was pretty much on the ball. I'd give them an A- overall.
The customer service and the quality of work were great. They remodeled a family room. I'd give them an A+. I have no issues with them.
They were very responsive in everything that I requested. They got everything done in the price and the time that they originally proposed. They were very communicative throughout the whole process. It was a lot of smaller projects in many different rooms, so kitchen backsplash, some bathroom painting, and just some other repairs and things that needed fixing. It was a lot of different things. Overall, I would give them an A+.
The owners actually come and meet. They're very personable. It wasn't just through their employees, but we got to talk and all that with them as well. So that was good. They did a kitchen and after we had them do a bathroom. Overall, I would give them an A.
Their accessibility made it positive. When you're working on a big project, you want to be able to get a hold of someone and schedule meetings and get a response and they're really good about that. It was more of a carport expansion with a second-floor addition over the garage. So, it was more of an addition. I would give them a B+. Their quality of work was good. I'd be very likely to recommend them.
Creative Contracting exceeded our expectations and we are so happy with our completed home construction project. The team at Creative Contracting worked cohesively together to ensure the project ran smoothly throughout the entire "end to end" process. The Design/Build process removed the burden and cost of working with separate architect and made the entire process easy and streamlined. We could not be happier with their work, which was completed ahead schedule, and highly recommend their services.
Clean & Safe - Very satisfied with safety and overall cleanliness, but a few isolated instances where dust was not well contained (primarily concrete dust). Cleaning service at the end was especially appreciated.
Referral Program - We know that we have agreed to serve as references, but are not familiar with any other formal referral program.
Areas For Improvement - Nothing fell short.
Final Walk-Thru 2 - Yes, it was very helpful when Bob came at the end and reviewed the final details and walked through with us. It provided reassurance that all job tasks were complete and that Creative would stand behind their workmanship in the rare case that something would go wrong.
Additional Comments - We were extremely impressed that the work was completed well ahead of the original schedule, and the communication throughout was outstanding.
They did an excellent job. They did a complete remodel of a cottage that I did. It took a couple of months. They did everything—a bathroom, a kitchen, an installation of a gas fireplace. It was a huge job.
They did excellent work. It was for a powder room.
They do excellent design and excellent quality. The last job they did for me was a fireplace installation with a TV above it. It was clearly an A.
I liked the design. Bob gave us some ideas for things we would have never thought of, and I was really impressed by that and he stood behind his work. Our kitchen, we had our kitchen redone. I would give them an A. It's been a year but they could have done some stuff better.
I did have a positive experience initially. They were friendly, on time. They were doing additions and finishing basements and things like that. Overall experience I would say a C. They could have done some stuff better.
There were some pluses and minuses. I think the last project they did, it just seems like overall I think it was just certainly overpriced for what they did and it just took, they really just dragged their feet when they got toward the end of the project. They were basically redoing a bathroom. I think I'd give them a C. A lot of times they had to come back and fix things or do things over again. Once it was completed I thought it was actually very good, once they got there. I guess the last, maybe third of the project it just seemed like it took longer and longer for them to come out and get a crew to finish the job.
I just wasn't satisfied with the way the job was done, and I wouldn't recommend them. The owner never came out and saw the job. When it was done, he had one of his technicians doing it. He did the best he could, but we wound up having it redone. We were just not happy at all. Our neighbor recommended him and was happy. We were just kind of unhappy that the owner never showed up even to review the job when it was finished and then about two weeks after it was over he said, oh I'll come out and look, well oh it's too late now. They were doing a bathroom, this little single vanity, like a half bath. We had other neighbors and they were very happy. They had an extensive job done. We had a very small job so whether that just didn't warrant them to be as concerned or diligent in looking at the job.
The quality of their work was excellent. had a vanity replaced and sinks in the bathroom. I'd give them an A.
They were just really professional and on time. The work was done quickly and looks great. They were helping close off a wall in our basement. They also repaired a ceiling issue we had in our family room and did some painting for us in a bathroom. Everything turned out great. It was almost a year ago now, about a year ago. I'd give them an A.
I liked everything. From beginning to end, they were really great. We didn't wait long to get the estimate. Once we approved the estimate, everything went smoothly. We chose all the things that we needed for our new kitchen, and everything just happened really timely and really well. The work was excellent with no complaints.
They're professional. They've done a lot of work for us over the years, and everything they've done has been done properly. They clean up after themselves each day when they leave, so I have no problem. They've been very good for us. They put in a couple windows, a bay window, a kitchen floor, a new roof, some new siding—they've done quite a bit of work for us. I'd give them an A.
They did some work for me. They were very thorough and very clean. The services were perfect, and what I asked for. They were doing just small interior remodeling. I'd give them an A.
My first project with them was very positive. The second one—not so much. It wasn't the same quality of work as the first one. They were about three years apart. They were just doing different types of remodeling. I'd give them a B.
We used them for a couple different projects, and they just do great work. Their workers are very dependable and trustworthy. I was just really happy with the end product. They’ve done bathrooms and some work outside on decking. They've done some other carpentry work in the kitchen and some overhauling in the kitchen. The biggest thing was the bathrooms. They've done two of the bathrooms. I'd give them definitely an A. They do a really good job of cleaning up as they're going along. I actually already have neighbors using them.
They showed up when they were supposed to. They did the work that we contracted without any delays. Often, contractors they don't show up when they say they're going to, so just the fact that they showed up when they were supposed to was good. They were competent and did the job to my satisfaction. They were remodeling of my kitchen and family room. I would give them an A.
It was an addition that included an entirely new bathroom and a bathroom remodel. I would say it an A. It's gorgeous.
They did my kitchen. They deserve an A-.
They did a home office addition. They deserve an A. No issues.
I'd give them an A+. They did two bathroom remodels. They also did an upstairs office into a master bedroom and various handyman type jobs around the house. I'd like to give them A+ on everything. You get good service, and they clean up after themselves, but they're a little bit on the pricey side.
They were very nice and they did a beautiful job. They did the bathroom remodel. I'll give them an A.
There were a lot of things I liked. Everybody who worked with us was just so easy to talk to. Bob and Kevin are awesome. They were just wonderful to be with. They helped us put in a brand new kitchen and fixed a bathroom—A+.
Creative Contracting had been a wonderful organization to work with. They demonstrate excellent thinking in their planning, listen to their customers, work in an organized fashion, and deliver quality work at a fair price. Our two bathrooms are beautiful, and we recommend them highly.
Likely To Recommend - Definately. I already have! Creative Contracting had been a wonderful organization to work with. They demonstrate excellent thinking in their planning, listen to their customers, work in an organized fashion, and deliver quality work at a fair price. Our two bathrooms are beautiful, and we recommend them highly.
Expertise - Bob and his team have a broad and deep expertise. They demonstrated their ability in all aspects of the design and completion of the project. They followed best practices in engineering and construction.
Professional & Organized - Definately yes! We were given a spreadsheet so we knew the expected time line for work and payments, and they adhered to the schedule.
Innovation - Creative Contracting brought to our attention a number of innovations that we had not been previously aware of. These improved the final product.
Schedule - Our two bathroom simultaneous renovation was done in a timely manner. When we ran into a tile supply issue, they worked around this material problem and stayed on schedule overall.
Budget - When first meeting with Bob, he clearly defined the range of project costs, and he gave good advice on options that would save us money.
Construction Quality - Our bathrooms are beautiful. Kim assisted us with making selections based on color, quality, design and cost. This included tile, granite, cabinetry, plumbing, and paint colors. The workmanship was top quality. Specifically the tile work was impressively put together and the installation of the cabinetry and associated trim work was completed beautifully.
Communication - Communication was excellent. Any questions, concerns, or issues were addressed quickly and completely. Chris was on top of all aspects of the project. He quickly respondes to any question we had, and he researched any information that we needed.
Problem Resolution - We had few problems, but those that came up were quickly resolved to our satisfaction.
Clean & Safe - Yes. Traffic patterns through our house were protected with special coverings to insure no damage to existing surfaces. At the end of everyday the site was cleaned.
Employees & Subcontractors - We had been thinking about renovating our bathrooms for about two years. We were overwhelmed with the idea of the project until we met with Bob. He listened to our needs and developed a plan that addressed those needs. The subcontractors were very professional, skilled, and they offered useful suggestions. Also, they were enjoyable to have around.
Value - We did have other estimates and Creative Constracting was the most favorable in terms of money and the time to complete the task.
Trust - Absolutely! We spoke with another customer of Creative Contracting who had an extremely positive experience.
Punchlist - Yes!
Easier Than Expected - They are very professional, and as a customer, we knew they were giving us good advice. They helped us conceptualize the project to make it easier to approach it.
Letter of Recommendation - We are most pleased with the results, and we would be happy to share our experience with others.
Areas For Improvement - They did not fall short!
It was excellent with no complaints.
They did the work quite a few years ago. They remodeled a closet area. It's been about 20 years.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Creative Contracting, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys