Return service needs improvement, not wait a mouth for one dingle panel, after your were paid in full for the product

Excellent service in every phase of the process—sales visit, fair pricing, ongoing communication about the order, professional installation, great warranty.

It's beautiful. The design was exactly what I wanted. The work was done well.

Very professional job from the installer.

Pleasant sales and installation experiences. No mess to clean up after.

Not pushy, respective of our time, clear communication, quality product

Project went smooth

I ordered and paid for silver clips on the rods. The installers didn’t have enough so they mixed the colors and told me someone will get back to me to set something up to get the ones that I ordered installed when I would be available for them to do it. No one from the company got back with me they dropped off the pieces for me to install myself. Remind you, I done paid around $7,000 for the closet and installation. I called customer service spoke to the manager and he told me he couldn’t credit me any of my money back, but he could give me $100 gift card. I felt terrible and insulted. The in home salesman was excellent he was knowledgeable about the business and was very professional. The closest still came out beautiful, you all just really need to work on your customer service

The closet is very nicely built and the tech was very helpful and efficient

The entire experience was easy from start to finish.

Everyone we dealt with at Closet America, particularly the designer, EmJay Ruiz, and the two installers, were professional, friendly, and knowledgeable! And, they all did a great job!

Every step was excellent. Great explanation, everyone we worked with was super professional and detail oriented. The finished product is just gorgeous, and fits perfectly in the space.

The product that was installed brand new had chips all in it. The amount of money paid and it being brand new and news disappointed that it was all chipped up!

Very nice and sturdy product

The designer and installation were very courteous and knowledgeable.

Quality issues and a design that was not conducive to the space so that it has to changed. Although Closet America is willing to change it, they want me to pay for the changes. They created the issue so why should I have to pay.

Quality made product

We really liked the way the product was installed- seems very durable. The sales person was nice. And the installers were very good and courteous

Cusomer service, personsal design, professionalism of Installer.

They were very professional and prompt and delivered without issues

I am disappointed because the measurements I was shown were not the same on two of my shelving units. When I complained they told me I could get measurements I thought I was supposed to get but it would cost me. I don't think that was fair.

Easy process, great product

From start to finish A+

The cost was very high for what we received, the installation was problematic, and the down payment was unrefundable so we had not choice but to proceed with the project.

It came out just as I imagined.