The installation crew was very professional. They also were very neat and kept my house clean

Kind and courteous, Overall experience was pleasant.

The quote process was simple and the installation went as planned. Pacific Bath communication was good about the timing of the install. The installers were professional. The shower is great.

They were extremely professional and neat.

This tub is good quality, I have no problem with the product. What I do have a problem with is that the tub is too big for me. I am 5 ft 1 in tall and weigh 102. The pictures on the brochure show tall women leaning back and having to bend their knees. My experience is that my feet do reach the end of the tub so that when I try to lean back the water pushes forward or sideways. The jets are great but to enjoy them I have to hang on tight and cannot relax and enjoy. My question is, the salesman, Nicholas, who is quite good at his job, did not make any reference to height. If he had, of course he could not have made the sale. This huge investment is basically useless to me other than a tub with a hand sprayer. I have reached out to Nicholas and Carrie and so far have received no information about what can be done to solve this. They did assure me that it will be taken care of. If I could return the tub, I would, but obviously that isn't an option or is it in some form?

Quality and cleanliness of work site. Workers were amazing.

The men who worked on my bathroom explained everything very clearly, they were professional and neat and did a great job.

Professional installation completed with very little disruption or mess.

Good, clean, courteous individuals did an excellent job

Quick, organized, great team

The materials are quality and all the tradesman were skilled and easy to work with

No

The bathroom looks fabulous! Everything works great. There were a couple of nicks in the wall that will need touched up but that is minor. The installers cleaned everything very well although there is some smeared residue, possibly caulk, on the walls. Hard to see but you can feel it with a squeegee or your hand. Overall, very satisfied.

Recognized problems with existing show and found good solutions for the new shower.

The whole process was seamless.

The job was done beautifully. However the installation team didn’t realize they were sending big chunks of debris I to my finished basement. When I pointed it out, they tarped the area. Unfortunately, neither I nor they noticed that the debris continued to fall into my utility area and it is full of debris.

The area outside the bathroom was very dirty and dusty after the installation. I just cleaned, dusted and vacuumed before the job began. Glass doors weren't cleaned and had fingerprints. A plumber and electrician were sent out. I was told my main electrical run may have to be moved. I had no intention of letting an electrician I didn't hire do extensive damage to my garage ceiling and existing electric work. Totally unnecessary. Debris from the plumbing installation that ended up in the garage below was never cleaned up. So the statement that Pacific Bath leaves your house as it was before the installation didn't happen.

The representative had a conversation with me and listened to my questions and preferences.
The Alexis, the project contact person that did the logistics of scheduling was very helpful.

Yes, I would definitely recommend Pacific to family and friends! In fact, I already have and they have an appointment coming up soon to discuss with Chris. When I’m ready to do my next bathroom, I will definitely call. Pacific!

The techs were knowledgeable and worked well together. It was a big job due to figuring out how to get the electric run to the basement and a new circuit added to the circuit box, and it took a bit longer than expected to complete the job. I love my new walk in tub.

You should be more specific in the details of the work to be done. This was not clear during the sales presentation.

could not have asked for a better team (Teddy and team ) to install our shower. They did a wonderful job. They were so pleasant, fast, and incredibly clean. There was no damage to our walls despite having to lug really heavy materials upstairs. Teddy was able to adjust a back panel which did not fit through the door so that a seam was not visible through the shower door and we are very happy with the results .

Start to end the entire process was seamless and professional.

The workers were professional, friendly, and willing to explain things as they went through the process of installation.

Chris and his installation team were courteous, caring and professional during the entire process of demolition installation and demonstration. I highly recommend Pacific Bath for any shower remodel.