I was told that they were better windows, but I can hear every car going past the window now. They are really not a quality a window, and there is nothing I can do about that now.
Castle Windows was easy and they did everything in one day.
We were very satisfied with the entire job, and how they spoke with us, and how they let us know when they were coming. Everything was cleaned up, inside and out. They were very friendly.
The quality of the window & door products are superb. The actual installation process leaves some concern.
From the sale to completion, I give them ten out of ten. I have already recommended them to other people.
When my windows were installed, they did damage to the trim work, and that became my problem to have to fix.
They arrived on time, and the work was done neatly and efficiently.
The installation team arrived 4 hours late and no one let me know they were going to be late.
Everything was great.
They are efficient, and everyone I have worked with so far has been professional.
They did a great job.
Castle Windows has excellent quality products, and the workmanship and initial consultation were excellent.
I am not satisfied with the project.
It was very difficult, customer service-wise, to get answers.
Everyone was nice and easy to work with.
The salesman was fantastic and honest. He found a different way to do the project. The guys who came out were spotless and worked in 4-degree weather.
I found Castle Windows to be friendly and professional.
I am not fully satisfied with the product. The large center window recently installed often has moisture accumulated on it/in it. The two smaller window panes on either side do not have this problem. My guess is the new window has a seal leak as this does not happen on other windows installed in the same house.
Castle windows returned my calls promptly and set up appointments quickly. Everyone was professional, on time and installation was quick and men cleaned up after themselves.
We were just very satisfied with how they installed our door. They were very thorough. They did it in a timely manner.
I liked the quality of the product. Castle Windows is very professional.
Love the windows and the installation went nice and the workers do a great job.
Everything was done at the correct time and in a clean manner.
The windows are of poor quality. They were purchased in August 2022, and they already require cleaning. For $14,000, the quality of the window is not good.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Castle Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys