About this company
Castle Windows
We are professionals, from our sales team to our service department, and we provide quality home improvement products to 11 states. We also like to maintain a fun, family culture in the office. That’s a big part of how we do business. There’s never a dull moment at Castle. As a family-owned business, we treat our customers like they are part of our family. Show more
We are professionals, from our sales team to our service department, and we provide quality home improvement products to 11 states. We also like to maintain a fun, family culture in the office. That’s a big part of how we do business. There’s never a dull moment at Castle. As a family-owned business, we treat our customers like they are part of our family.
At Castle, we are proud to be listed year after year as one of the largest home improvement companies in the country. We are also highly awarded and continually rank among the best in sales, installation, and service.
According to Qualified Remodeler, the nation’s most trusted and respected industry publication, 30 of the top 50 nationally ranked remodeling companies from 1998 are out of business. Only eight remain listed in the top 500, with only Castle and one other moving up in volume and size. Those companies have come and gone. Castle is still here. We have outlived the competition. When choosing Castle, you are choosing a solid industry leader that will be here for you for years to come. Hide
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Customer satisfaction
Of 17003 customers surveyed, 9767 respondedReviews 1071
Of 9767 respondents, 1071 left a reviewRecent reviews
Vincent C.
Great product, affordable and fast. Reliable too!
Customer in Staten Island, NY
The installer was professional. Everything was good. They explained everything to me. They cleaned up behind themselves. Overall, the customer service was good.
Daniel G.
They did quality work and it looks great. I just wish they had not done so much work in my yard rather than on the driveway or elsewhere.
Jennifer F.
They were fast and courteous
Kenneth G.
The salesmen aren't as knowledgeable as they say they are when it comes to the installation. I don't think the window in my home had the same quality as the one he showed me in the house.
Rafael F.
They were very hard to reach by telephone.
Pam O.
Our doors were put in professionally and efficiently. The installers made sure our front door was level because our whole house is crooked.
Victoria S.
Our job was completed poorly and we are having extreme difficulty getting a response and accountability from Castle Windows regarding the issues.
Mary T.
I am very pleased with their work, and have had many positive comments about my door inside and out. It is beautiful.
Carl S.
They were courteous, professional, and dependable. They provide excellent service.
Customer in WARREN, NJ
We were really happy with the installation and the whole process.
Kenneth L.
The door was installed very well. The price was very high But good quaity and good service are hard to come by so, I am not too chafed about it.
Customer in Piermont, NY
I would recommend Castle Windows to anybody.
Connor G.
Sales process was easy, and the door came quickly. The install took a long time (9 hrs for a front door and glass door). We were told it was OK to use our own hardware for the door, and for the contractor to put in a knocker. He wasn't too happy about doing either and I had to do the handles for him after ~2hrs of trying. It might have been bent a little since now its sticky. Also, the handle on the glass door is a little low and it bumps into the handle of the main door. Lastly, the main door swings slightly when open, so not perfectly balanced.
Camille D.
From the estimating process, to the measurement, to the installation, Castle is a first-class operation! Professional, caring, and meticulous. I highly recommend them!
Tshering S.
Please when you do the job you should look at it, because they have damaged other stuff, and one of the brackets is crooked, so the installation was not done properly.
Amy L.
The installers (Rusty & Nick) were 20 minutes late and did not call me to tell me they were running behind schedule. The storm door was not installed correctly - the following day I discovered daylight showing at the lower left and upper right. They did not paint the inside door trim. They left sawdust, bits of wood, and nails scattered on my front porch and steps that I had to clean up. Please additional comments below.
Mitchell W.
They were very fast, efficient, clean, accomodating, and professional. They took their time. They did a good job! They made sure I was happy with the job they completed.
Michael W.
Sales was good, and the measurement and installation was exceptional. The communication around scheduling was not good.
Deborah O.
I love me door..
Customer in Warwick, RI
good company, good installation, good window
Arlene R.
Purchased a door, well built, good looking door.
Greggory T.
The doors are beautiful, but some of the trim that you would expect was not part of the contract!
Gretchen S.
It was an overall pleasant experience. Manual paperwork was cumbersome. There was some confusion regarding which email to use for the loan. In the end, the incorrect email was used causing extra work on our part with financing.
The in-home sales person was pleasant and thorough, however, not entirely accurate with some of the things he told us. He was also here twice as long as requested to provide the service required.
Alessandra J.
I've been satisfied with their service
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