About this company
Castle Windows
We are professionals, from our sales team to our service department, and we provide quality home improvement products to 11 states. We also like to maintain a fun, family culture in the office. That’s a big part of how we do business. There’s never a dull moment at Castle. As a family-owned business, we treat our customers like they are part of our family. Show more
We are professionals, from our sales team to our service department, and we provide quality home improvement products to 11 states. We also like to maintain a fun, family culture in the office. That’s a big part of how we do business. There’s never a dull moment at Castle. As a family-owned business, we treat our customers like they are part of our family.
At Castle, we are proud to be listed year after year as one of the largest home improvement companies in the country. We are also highly awarded and continually rank among the best in sales, installation, and service.
According to Qualified Remodeler, the nation’s most trusted and respected industry publication, 30 of the top 50 nationally ranked remodeling companies from 1998 are out of business. Only eight remain listed in the top 500, with only Castle and one other moving up in volume and size. Those companies have come and gone. Castle is still here. We have outlived the competition. When choosing Castle, you are choosing a solid industry leader that will be here for you for years to come. Hide
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Customer satisfaction
Of 16525 customers surveyed, 9575 respondedReviews 883
Of 9575 respondents, 883 left a reviewRecent reviews
Catherine F.
We were able to have windows installed where windows did not exist. 3 prior contractors never called back...
Micheal M.
We already have recommend people to the company and still have sign outside in our yard!
Carlos C.
I wouldn't expose anybody I know to the way this company operates.
Mary H.
The man who came was a very nice guy.
Edmund S.
The two installers were very knowledgeable, neat and accommodating.
Joseph Y.
They were very professional and did a great job.
Delores H.
My salesperson was very knowledgeable and professional. He answered all of our questions.
Peter T.
From start to finish dealing with everyone at Castle was a pleasure, the installion crew were extremely professional and the job was over and above expections, great work.
Howard S.
The follow-up is a bit shaky.
Customer in Virginia Beach, VA
This is the second time we use them, the first time they did an excellent job. The second time we had a lot of factors that were negative. The overall service was lacking. We had to get our house back in order after project was complete. If I were them I would use different subcontractors!
Customer in Niantic, CT
It was way too expensive for the quality of the windows.
Ron C.
Experienced and professional workers
Customer in Chester, NJ
They came when they said they would. The workers were great, respectful, and clean. I haven't had any problems with the windows. Everything was great and convenient. They were very responsive.
Neil H.
windows look great, people were clean and neat while installing the windows.
Susan S.
Installers were nice, cleaned up but made no real mess and were quick.
Samuel H.
My experience was great they did a excellent job
Matthew M.
Salesperson was super! He knew his products and worked with us to get what we wanted.
Customer in Brigantine, NJ
They were on time and courteous.
Robert H.
The windows are great! We definitely notice a difference of temperature and comfort after install.
K.&.K.
workers were on time and the windows were installed nicely
Bethany R.
I have used Castle Windows for a couple of window replacement projects and will continue using them until I have replaced all of the windows in my house. They are reasonably priced, have an excellent warranty and the windows are good quality. The people are great to work with from the office to the installers!
Rebecca F.
The actual installation was good, however there was a problem with the lock. It came with a keypad and there is an issue with programming and the installers know nothing about it. I had to spend an inordinate amount of time on the phone with customer relations. Kim was very nice and patient, but she wasn't knowledgeable herself. They are going to have to send someone out to get this rectified. They tried to get me to do the additional work, and I paid too much money for that. It has still not been rectified. They are supposed to come and fix it.
Suzanne F.
Very pleased start to finish.
Tracee D.
Castle sells and installs a great product. I needed a Castle installed screen repaired and a couple of window panes replaced that are about 10 years old and Castle didn't just repair the screen they replaced it along with the window panes under their lifetime warranty
Customer in Allentown, PA
Their service is good. It is just that the windows I ordered last year are still not in. They always say they will look into, but it has been since August 3rd of last year, and they are not shipped yet.
GuildQuality
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