Kerry listened carefully to my concerns, taking notes and offering ideas for solving the problems that I outlined.
Great product ! Kenneth Eddington was great ! Very kind and helpful!
I am very satisfied.
My helmets made gutters leak
Very nice crew, on time and focused. We are happy with how the Gutter Helmets look, and I expect them to save us tons of work in the future. The process went smoothly from start to finish.
The men were efficient, polite and very fast. A great crew! Job nicely done!
On time, efficient, and even cleaned area around the house.
Blew off the deck and driveway before leaving
they do not return phone calls ever. They sometimes take a week or two to respond to email messages. Seldom show up when scheduled
Very professional from sales rep to completion!
Great work and in a short time.
Gutter helmet is a superior product that excellent at preventing small debris as well as leaves from entering and clogging gutters.
Quality product and easy to deal with. Would use again.
Very please with the timeliness. The initial gutter installation didn't go real well but was corrected when the gutter helmet was installed.
Both Shane and his son did mostly a wonderful job and were conscientious about the quality of their work. There are two issues we were not pleased with. One they did not clean up our yard of all the sharp aluminum shrapnel that was caused by cutting and shaping the gutters to fit. These pieces were numerous around the yard and large enough to cut your feet open if you stepped on them. i had to make 3 trips around the house to pick it all up. The other was they forgot to hook up a drain pipe to a downspout so I had to buy the adapter and hook up that system up myself. It was very hot here and overall we were pleased with the quality and how hard the the two men worked.
Love the awning! Very professional in everyday. Bruce is an excellent representative of this fine company!!
We would definitely recommend Carolina Gutter Helmet to friends. Jacob and Mia were very professional. Great job!
I was well pleased with my experience so if I hear of someone who needs these services then I would recommend
A summer wind decimated my older 28' awning. Kerry from the Sunsetter's section of Gutter Helmet responded to my inquiry about replacement in an efficient manner. He arrived on time armed with everything he needed to convince me to use this local business. He was willing to interface with my insurance company to make sure they had everything they needed to make a timely settlement of funds. The installation team arrived on time and installed the replacement awning about 3 weeks sooner than expected. In fact, they tried hard to catch me on a weekend when their installment team was in the area. This is a business you will feel good about supporting with pricing and quality to match.
Beautiful windows installed quickly and efficiently by a very pleasant and professional crew. Clean up was great too.
Installation was very good. Price is the only factor I wasn’t particularly happy with.
Still waiting for contact about a needed adjustment.
They hung EZ Shades on my patio. Sales process was fine. Install was done well. My issues was with communication as the EZ shades were not in stock. When I tried to call back after I received that notification I received an answering service, they did not return my call for a few days and when they did, the gentleman on the phone never came back to me. I had to call again. I think the only one that knows what is going on in that office is a young lady I believe is named Valerie. The rest of the contacts were useless. Valerie saved this job from being cancelled. In the end, I love the EzShades, Rico and his team did a great job on the install but the communication issue really left a sour taste in my mouth. Only talk to Valerie.
Twice we have had projects done by this company and it was a great experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Gutter Helmet/Ecoview Windows and More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys