Areas Of Satisfaction - Technician was extremely competent, explained what he could and couldn't do, and helped me understand what he was doing and why.
Lead Source - Paper
Areas Of Satisfaction - Installation appeared to be done in a proficient manner
Lead Source - Trade fair
I really like the Gutter Helmet. I have several very large pine trees around my house and the pine needles were stacking up in the screen mesh type gutter cover. We have had some hard down pours and the Gutter Helmet is working great, no run over.
Areas Of Satisfaction - No more pine needles stacking up.
Lead Source - Angie's List
Original quote was in November 2019. Did not want to do the project then because almost all leaves were down and did not want shingles to be disturbed during colder weather. When i called Kerry late April to him ready to proceed as quoted, he reviewed same and came back with an OK. Installation followed within 10 days. Hasn't rained yet so will be glad to see how new Gutter Helmet works.
Areas Of Satisfaction - Got price I wanted, came when scheduled, stayed busy, completed the job, cleaned up and even blew the entire 80' driveway.
Lead Source - Newspaper advertisement.
Professional, on-time, efficient, pleasant and polite, excellent clean-up - my experience couldn't have been better from the initial appointment with Kerry to the completion of the job by Rico and his crew!
Areas For Improvement - None!
Lead Source - I have been aware of the Gutter Helmet brand for many years. My neighbor had Gutter Helmet installed 3 years ago and was pleased with the work. I saw the newspaper ads this spring and the timing was right for us.
Areas For Improvement - they did everything they promised. No problems
Areas Of Satisfaction - the quality of our sun setter awning is top notch, and I know if we have any problems they will be efficient and kind in fixing it.
Lead Source - advertising, tho we were familiar with it because my parents had one.
Areas Of Satisfaction - Very good about following up with us. It took us some time to get an electrician out and they were very patient with us.
Lead Source - Printed mailer
Lead Source - google
I was very happy with the information and assistance provided over the phone, when deciding to move forward with my gutter job. However, I feel like the price for what was actually done, was WAY more expensive that it should have been. My house has very minimal guttering, with easy access, and it only took them 45min to complete the job...Even with replacing a gutter. I went with the less expensive option and the cost was still $2,799!The workmanship was good, but there are several places on the eaves where there are humps, making it look a little crappy. Overall, I would recommend Carolina Gutter Helmet, but just make sure you negotiate for a better price.
Areas Of Satisfaction - Timely and proficient
Lead Source - Product was previously installed
Areas For Improvement - not at all
Areas Of Satisfaction - Professionlism, courtesy, follow up in a timely manner if something we felt was wrong.
Lead Source - Asheville, Citizens Times
Use Again - unknown at this time, but will use then in the future
My only feeling was that I should have been called attention to two small branches from a close-by tree that extended over to the roof, touching the roof and the gutter guard. No big thing but I would have appreciated it if I had been informed, otherwise every thing was just great and looks wonderful. The employees were just great. Thanks.....Edith Bailey
Areas For Improvement - None
Areas Of Satisfaction - All
Use Again - May consider the retractable awnings.
Areas For Improvement - None at all. Very fair, professional, courteous, and prompt.
Areas Of Satisfaction - Everything. Installation, materials, quality of work, communication, timeliness.
Lead Source - Angies List.
Areas For Improvement - They were great
Areas Of Satisfaction - On time, good work
Areas For Improvement - None
Areas Of Satisfaction - Original sales person that came on site. Did an excellent job
Lead Source - Through sunsetter
I have had two homes now with Gutter Helmet and it is wonderful. No more cleaning out the gutters.
Areas Of Satisfaction - The entire experience was great. Kerry was professional, honest and very knowledgeable.
Lead Source - Had it on my last home.
Excellent in every way.
Areas For Improvement - N/A
Wonderful staff. Effective communications. True to their word
Areas Of Satisfaction - Though the completion of my job was delayed due to weather and materials, Jayme stayed in contact and kept me updated on the status of the job.
Areas For Improvement - This was a very expensive job. We elected to go with this company because it’s reputation. They did not disappoint.
Areas Of Satisfaction - Did what and when they said they were going to do.
Lead Source - As by mail.
Keep up the excellent work!
Areas Of Satisfaction - Attention to detail Asheville
Lead Source - Asheville Citizen-Times
Lead Source - Outlet Shopping Common Area, Ashville, NC
Areas Of Satisfaction - The men working were excellent.
Lead Source - Home show.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Carolina Gutter Helmet/Ecoview Windows and More as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys