We were very impressed and thankful to find Bath Planet because we had issues from our shower that no one could fix. They came in and gave us a new shower. It is beautiful and it was easy for us. I highly recommend them.
Bath Planet did not do what they said they were going to do. I called them and they tried to minimize the damage. Bath Planet needs to rectify this situation IMMEDIATELY. I'll be waiting.
So far the experience has been very good. The shower enclosure employee was great. But still waiting on the rest of the install.
The installers were the most professional people I've had working in my home in a long time.
Absolutely thrilled with our new shower…posted before & after pics on Facebook & received many compliments re the changes.
The work was good.
Yes, Great product and the price was right.
When they came to install the tub, the removal of the previous tub enclosure made a bit of a mess. They went above and beyond to put in the new installation to where it covered that up, and it looks great.
Areas Of Satisfaction - They exceeded my expectations in terms of leaving it in a state where I didn't have to do any touch-up work after they were done, on the things they weren't responsible for. That made me really happy.
Areas For Improvement - They didn't fall short. It was expensive, but I expected that. They weren't more expensive than the others. I thought your salesperson was more knowledgeable than others. There were no shortcomings that I can remember.
Sales Person Timeliness - Vance was awesome! Would totally have him over for dinner because he is such a nice guy. Super great with communication and even sent a thank you card after we scheduled our install apt. and stopped by after the work was completed to see how it all went.
I will definitely share the word for Bath Planet. We own another older home plus our children who owns older homes could very likely be future customers
We were very happy with the job and Tom's professional and timely manner everything was done
They are a little expensive.
I would like to see Ronny, the installer, get a raise. He did a wonderful job. I am more than pleased.
They did an excellent job and we would recommend them to everybody. everyone is knowledgeable, clean and professional.It was a actually a perfect job.
Mike the installer kept us informed every step along the way and very knowledgeable, very professional. Exultant company.
I wrote this on paper I mailed to Bath Planet.
I am more than pleased with our new shower. They made the process easy and was with us each step along the way. It took quite awhile to get on the schedule because of delays in delivering of the materials but someone would reach out to update us regularly. The shower is beautiful. Our salesman had great suggestions on how to keep us within budget but not compromising on what was important to us.
I have already told friends and family how pleased I was with the job. Also told them that if they had a new tub or shower in mind, to definitely use Bath Planet. They would not be disappointed.
If a friend is interested in exploring a vinyl solution, I would definitely recommend BathPlanet. I would also recommend if they are merely considering a nontile solution.
Happy with installer and process, but I notice that water pools in the bottom of the door frame.
Could better communicate with customers. Sales person
Your company replaced the bath and shower (you did not just put a cheap new veneer over the old tub) and it looks awesome!
I can't wait to have them back for my second bathroom.
I am likely to recommend Rob because he did a great job and was careful to explain every step of the process he was going through. I look forward to working with them again.
I would highly recommend Bath Planet to anybody who wants to redo the their bathroom, they were super professional and were a great experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Bath Planet of Seattle as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys