Josh, the project manager did a great job.
B & G is a very professional company to work with. The estimate, demo and restoration was exactly as they said it would be. We are very happy with the work done in our home.
They were quick and they were fast within a days notice.
I do not recommend B&G Home Improvements. Brandon wasn't professional. They still have not came back to review the work they sent the staff to do to make sure everything was installed correctly. I have issues. I like my laminate floors, but not the painting of my walls and shoe molding. I can't discuss anything with Brandon!
The company was very professional and courteous! The office manager Christy was very responsive to all of my questions. Bruce was great. He answered all of my questions and kept me updated on what was going on. My husband and I were very satisfied with how everything went.
This is a difficult question. Their workmanship is fantastic. The problem is they have awful communication and the schedule we came up with went right out the window. I shouldn't have to call them to finish work I'm paying for.
I would recommend to everyone.
They were hard to get ahold of, you have to follow up with them constantly. Also when you're signing your contract they will not give you a hard copy of the changes made within the contract which is frustrating.
They got the work done, but It took forever because they were working on way too many projects at the same time.What should of taken a few weeks ended up taking a few months, completely unacceptable.
Brandon and the receptionists were pleasant to talk to, and even though some of my paperwork got lost (and it was my fault), the employees helped located where the breakdown in communication occurred. I trust this company to do their best work within the limited amount of money I'm able to pay them.
Recommend Insurance Carrier - I will most defiantly recommend my insurance company!
I had to point out a lot of things that they needed to change that I felt should have been obvious to them.
The experience was good. I highly recommend this company.
Everyone that came by was extremely polite, competent, and worked quickly.
Everything--I'm reading off a list of things that I wrote about them. They left the carpet--the old carpet they took out--they left in front of my house for a week and a half before they could take it and throw it away. I had neighbors complain about that. One of the boys left chewing tobacco in my downstairs sink.
They were very courteous, professional, and they got the job done.
I really have no need to recommend them.
Areas For Improvement - They didn't fall short of my expectations at all.
Areas Of Satisfaction - I really like the progress report from Joe. He did a good job on giving me updates on where the project was at.
Additional Comments - I have nothing but good things to say. I highly recommend B&G home improvement.
They were very helpful in explaining the process. They finished the project early. They were flexible with my schedule.
Areas Of Satisfaction - The work getting done early was the best part.
Areas Of Satisfaction - Every B&G employee I came in contact with were friendly, professional and made sure I was satisfied with their work. B&G is all about customer satisfaction.
Areas Of Satisfaction - The good work was done on time.
Areas Of Satisfaction - Keep to a schedule and were easy to work with.
Area Of Satisfaction - From start to finish, I was totally impressed with every representative I had to deal with from claims adjuster to all companies involved in restoring my property. Each company — the water restoration folks, the abatement team and B&G Home Improvements — made this stressful experience bearable. I would offer a big thanks to everyone I came in contact with.
Area Of Satisfaction - I was happy with everything.
Additional Comments - I would recommend them to anyone.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of B&G Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys