I feel very comfortable recommending Zurich Homes.
Original Design - The original designs of Zurich Homes make them distinctive within the community. As my wife and I ride through the community, we often find ourselves saying, "Oh, there's a Zurich" and "There's another Zurich". Zurich homes stand out because, while each home is unique, there are design characteristics that make them recognizable as Zurich Homes; much like Mercedes Benz or BMW automobiles stand out from the others.
Sales Knowledge - The sales people were very helpful in setting expectations. I never felt as if I were being "sold". I always felt comfortable because their openness and honesty is genuine.
Warranty Explanation - The warranty claim process is communicated clearly and issues are handled without complication.
Communication - No problem with communication. Replies are always timely and questions answered completely.
Value - I feel I received all the value I expected for the money I paid.
Warranty - All of my warranty issues have been handled to my satisfaction. In fact, I believe that should I have an issue after the warranty period, Zurich Homes would assist me in getting the issue resolved.
Easier Than Expected - I've had homes built before and the design and build process with Zurich Homes was typical of what I expected. Zurich made it much easier by handling the many requirements, approvals, and inspections of the community Homeowner's Association and the Architectural Committee, the city, etc. When there were issues with obtaining approvals Zurich Homes worked in the background with the approval authorities to resolve them, we never needed to get involved.
Recognize Excellence - Frankly, everyone at Zurich Homes is excellent and we are happy to now be a part of the Zurich family. However, Andrew Perry was a standout as our project manager. He was always available. He calmly and professionally handled every aspect of our project to ensure that we were satisfied. Andrew quickly recognized our style and always contacted us if he felt an item was in question. We felt like Andrew was our partner in building our home and that he took pride in the final product.
Any Changes? - We would not change anything about our house. It is wonderful! The only change we would make if we had another Zurich house constructed would be to choose a less busy street.
Recognize Excellence - Everyone! Darlene Russo and Andrew Perry have been the two people we have dealt with the most and they, along with everyone else, have been very helpful and patient with us.
Additional Comments - We could not have asked for a better house or people to work with!
Additional Comments - Being able to own a Zurich home probably played into our decision to relocate from CA to Fairfield Glade (Crossville) TN to a fair degree; knowing we could own a home that is interesting and contemporary in design, well-built and charming was a big draw for us to Fairfield Glade.
This is my fourth new build and absolutely the best! Attention to details unlike any other builder.
Isaac and Ben were amazing to work with. Everyone in the office was terrific.
Zurich Homes more than met our expectations. Their knowledgeable staff helped us take our vision and turn it into a reality. Their outstanding reputation, in the Fairfield Glade community, is well-deserved!
Areas Of Satisfaction - Wonderful people to work with
Zurich Homes is a great company and you don't have to worry about the quality and workmanship. They build a beautiful home and they make it very easy for the person who the home is being built for.
Areas Of Satisfaction - I was most satisfied with the ease of having the house built, the quality, and the way the job site was ran. They did a great job.
Areas For Improvement - They exceeded expectations in every way
Areas Of Satisfaction - The quality of the people and workmanship.
Additional Comments - Best building experience I have ever had
I have never been more pleased with a custom home or the people who run the business. This will be my last home and it was an outstanding process.
Areas Of Satisfaction - I was most satisfied with the owner, Isacc Zurich's response to the whole process.
Additional Comments - I am very happy living in this home, it is perfect.
Zurich Homes does not just build a house, they create the home of your dreams. As an added bonus they create an environment of friendship with everyone at Zurich Homes as well as other Zurich homeowners which is nice for those of us new to Fairfield Glade!
We love our Zurich home!!
Recognized Excellence - Working with both Ben and Isaac has been a real pleasure.
Additional Comments - We highly recommend Zurich to all our friends who are considering building a home.
Isaac and Stan Zuercher work very hard in providing responsive customization.
Outstanding home designer and builder, with strong focus on customer service.
Recognized Excellence - Ben Fleer has been wonderful to work with. He’s been so helpful.
Micah and his Team were a pleasure to work with. They were able to customize our home to match our vision and completed all work timely and effectively. Micah and Zurich Homes mirrored our philosophy of quality over quantity and it showed through the craftsmanship of our home. They operate with the highest of integrity and I wouldn't hesitate to use Micah and Zurich homes for future builds.
Zurich Homes and their subcontractors were very professional and did their best to complete the work to our satisfaction. Several times workers went out of their way to exceed expectations. Zurich solved problems before they became problems and kept our stress level to a minimum. Overall we had a very good experience with Zurich building our house.
They're the best. No better builder in Middle TN!
Our experience with them was absolutely fabulous and we would never build with anyone else.
We have been very satisfied with Zurich Homes.
Outstanding customer service, attention to detail, responsiveness, and quality results could not be better. Frank Miller's attention to our requests has been absolutely the best we've ever experienced. Isaac's accessibility and timely actions on our behalf have been incredible. All the staff and workers we've encountered have been stellar in performance.
My wife and I had never built a new home. Working with Zurich Homes has been a pleasure. They took our dreams and built it in reality. It was an impressive journey!
Isaac and Ben (our foreman) were very helpful in answering questions, addressing what few issues we had, and making the building of a new home a very enjoyable experience. The quality of the craftsmanship is superior, and their attention to detail is better than most I've seen. They are so easy to work with that I would not hesitate to work with them again - if I needed to.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Zurich Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys