Recognize Excellence - Alexis, TJ, and Amy's good and the design center lady is good.
Additional Comments - Overall, I thought there were plenty of options, and it was really a great experience for my wife and I to go in and see the options. We had an idea of what we were looking for, and Kristen helped guide us through the process without trying to force anything on us. It was a good experience.
Recognize Excellence - Every person on the team has been fantastic to work with. Everyone is knowledgeable, understanding and most importantly polite. We are grateful to work with such a strong team.
There was a communication problem. They had poor communication. Honestly, it's not a trusting relationship between the client and the builder.
Additional Comments - It has been a pleasant experience. So far, we've enjoyed it and they've been really good to work with. We're looking forward to having a good, open relationship throughout the completion of the project.
Recognize Excellence - It has been a joy to work with Jason White. He remains professional and always exhibits a positive attitude. His customer service is impeccable!!! We are honored to work with him.
Additional Comments - We have had a great experience with Willow Branch.
Recognize Excellence - Sean unknown last name but supervisor on-site and Kristin Hendricks
Area Of Satisfaction - We love the quality of our product and we loved the walk-through and construction experience with the crew. They were very attentive but also very customer service oriented and very communicative.
Favorite Thing About Home - Location and proximity to marina and design.
Area Of Satisfaction - Paul and Chris was knowledgeable and helpful in getting things done after closing.
Favorite Thing About Home - I love the front porch and the back deck.
Recognize Excellence - I would like to recognize Paul and Chris for their exceptional service.
Area Of Satisfaction - It was an overall good experience.
Recognize Excellence - Alexis did a great job. She was very informative and easy to work with. The construction manager Byron was very good and easy to work with.
Additional Comments - I am enjoying my new home.
Floor Plan - Yes it is the right fit .
Recognize Excellence - Greg in the warranty department. Byron in construction was helpful.
The quality of my home is very good!
Favorite Thing About Home - My favorites about my home are the location and upgrades that I chose.
Recognize Excellence - Kristen Dawson, Kristin Hendricks, Sean Hilton, and Dave Lindy were all excellent and did an awesome job!
They build a beautiful home however there are some internal problems that made us feel we weren’t buying the high quality house we were. Customer service lacking strongly in a few areas. Overall and so far we are happy with our new home despite some of the process.
Area Of Satisfaction - The closing process and walk through with Alexis, Deb, and Ericka.
Favorite Thing About Home - The layout, flooring, style and the lot.
Recognize Excellence - Debra Sandow, Alexis Adair, and Ericka Carini
Area Of Satisfaction - I was most satisfied with Alexis. She has been very good at helping.
Recognize Excellence - I would like to recognize Alexis for her exceptional service.
Additional Comments - They were pretty helpful since I was in an Academy for a while and they knew my situation.
Communication - In the end, the communication from the staff was very effective.
Floor Plan - Yes, overall I am happy with my chosen floor plan.
Area Of Satisfaction - The warranty company was really good whenever I worked with them so I am most satisfied with that.
Recognize Excellence - Mariah and Greg were both exceptional.
They have been great so far. Towards the end, there was a lot of touch up work that I feel was rushed. They could've went through it adequately to make them as nice as possible. The quality of the materials and the floor plans were great . They were very helpful when working with them.
Sales Improvement - Her and Ericka both were great and very helpful. They did everything to the book, if not more.
Area Of Satisfaction - I was most satisfied with working with Chris and Erika, and them being transparent during the process. They called weekly and biweekly. It was nice, and them being involved with that. They helped get issues resolved that should have been fixed originally.
Understand Building Process - They were very good about explaining everything.
Additional Comments - Every person I have dealt with treated me with kindness and respect. I'm excited, and they have helped me with everything start to finish.
Area Of Satisfaction - I didn't have a bad experience. Everyone exceeded their jobs. They were kind and explained everything. I am a widower and I was lost, and it was an amazing experience.
Recognize Excellence - Amy Tartar helped me from day one. She kept me knowledgeable of everything. She was constantly checking on me. She made me feel very welcome to this area, and my new home.
Quality built house but lack of design choices. Charges $800 for subway tile which you can purchase at Home Depot for next to nothing. Some of the more simple choices were quite expensive.
Concern For Needs - Amy is wonderful and is super quick to respond to any questions or concerns.
Selections Coordinator - Kristin was wonderful to work with and was knowledgeable about their selections.
Area Of Satisfaction - Amy, Alexis, TJ and Byron were all wonderful to work with. I feel as though my house is built with a high quality. Overall, the team stuck to the timeline, used quality materials and delivered a well built house. And for that I'm thankful.
Recognize Excellence - Alexis Adair - she is simply amazing at her job. Communicates well, super friendly, follows through, detailed oriented and very understanding.
Selections Coordinator - Mattie was awesome,helpful and communicated through out the entire process.
Area Of Satisfaction - The final product turned out great, and the house is great.
Recognize Excellence - Amy did great and was super helpful. Alexis was organized. Dave was super helpful and still is.
It was high-quality, detailed work with excellent follow-up.
Area Of Satisfaction - I appreciated the consistent communication and they were very helpful with following up. The staff was very responsive and educational. Overall, an excellent experience.
Area Of Satisfaction - Alexis and all of the people we worked with including Bucky and Paul were all great to work with. We appreciate the follow-up and the walk through being so thorough!
Recognize Excellence - Alexis!! :-)
Additional Comments - We had another great experience with Willow Branch and would highly recommend them to anyone!
Problem Resolution - We have not had any problems.
Recognize Excellence - Kristen Dawson has been really great with making sure all my requests were met. Another Kristen at the design center was very helpful and impartial when advising my design decisions.
The whole process was beyond stressful and extremely unorganized.
Area Of Satisfaction - Alexis is the best employee that I have dealt with at Willow Branch. She tells the truth and knows what she is talking about. When she says she will call you back, she always does and I never felt like she was not truthful. I could trust what Alexis said and had complete confidence in her.
Recognize Excellence - Alexis Adair and TJ Mooney were absolutely great to work with.
Recognize Excellence - Kristen Dawson is always so friendly and answers all of our questions! She has made this process very easy!
I cannot imagine having a better home-buying experience
Additional Comments - Personnel are helpful, well-informed and easy to work with ~ it's a pleasure to be purchasing a home through Willow Branch.
Area Of Satisfaction - The customer service is excellent, they listened to me, eager to solve problems that came up.
Recognize Excellence - I would like to recognize Dave, Julie, Amy, Sean, Erica.
Floor Plan - The Biltmore plan fits my needs beautifully :)
Favorite Thing About Home - Nicely planned interior layout: private spaces are private; public spaces are open and welcoming; kitchen area is attractive, removed from direct line of sight but open; open loft is nice bonus space
Quality of Materials - Quality is evident in choices available in kitchen and bathroom
Quality of Workmanship - So many nice touches are standard; .
Easier Than Expected - Staff members from sales to decorators to construction have been communicative, courteous, patient and helpful !
Area For Improvement - I have moved into new construction homes six times. Willow Branch has been the best of all the firms I have worked with.
Recognize Excellence - It is hard to single out any one person for a "Thank You
Additional Comments - Out of six new builds, the best
Floor Plan - Yes, I am happy that I chose the Biltmore floor plan for my new home.
Favorite Thing About Home - The layout is my favorite thing about my new home.
Recognize Excellence - Amy Tarter was great to work with. Dave was great to work with as well. Alexis and Erika were great to work with during the closing.
Area For Improvement - We had a few problems along the way, but Amy and Sean addressed all of our concerns and made things right. They were GREAT to work with!
Area Of Satisfaction - Our final walk through and final completion of the home
Favorite Thing About Home - Our loft area
Recognize Excellence - Amy, Sean, Alexis, and Erika were all amazing to work with! Anytime we had questions, they did what they could to answer or get us an answer.
Customer Suggestion - Hire more people like Lydia
Additional Comments - Lydia was so down to earth and personable and I really enjoyed working with her she certainly made this process very enjoyable fun and easy!
Very difficult to work with and do not care about their customers. Except for Byron
Design - The amount of good options and the standard options were amazing!
Selections Coordinator - So helpful with decisions but not pushy either!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Willow Branch Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys