Alexis is fantastic and very knowledgeable!
It was an overall good experience.
Alexis did a great job. She was very informative and easy to work with. The construction manager Byron was very good and easy to work with.
I am enjoying my new home.
I already have done so.
We absolutely recommend Willow Branch Partners to everyone looking for a home. Having looked at many builders and resales, we are very happy we chose Willow Branch Partners !!
We have experienced a high level of excellence throughout our build. Having purchased our home 2/3 the way through the process, Willow Branch, at all levels, has exceeded our expectations!! Amy Tarter and Alexis Adair are phenomenal !! Thank you everyone, we look forward to moving in our new home in just a few days !!
Amy Tarter exudes integrity. She is such a pleasure to work with !!
Yes there are !! Having built many homes, Willow Branch has a system and it works.
Having built from out of state, it was refreshing to have a builder that responds, thank you!!
Alexis Adair’s knowledge and communication through our build, walk throughs & questions was exceptional. She sent us great pictures, as we were building from out of state!! There are no words that can express our appreciation for her level of customer service. She is amazing !!
We appreciate Willow Branch Partners making the modifications we requested and doing them very well. Appreciate the extra effort to get our home completed by 2/28/2020, thank you !! Overall excellence !!
***Amy Tarter, Alexis Adair & Brad**** We have worked directly with these wonderful people quite a bit and thank them ever so much, you are wonderful !! Thanks to Mattie, TJ, Chris & Jeffrey, as well !
Building a home is exciting- yes - but a very stressful experience, too. We would like to sincerely Thank Willow Branch Partners, you exceeded our expectations and we cannot Thank You enough !! Dan and Susan Pickard
In the past, I have been very willing to recommend, however, with this being the second time we have built with Willow, I’ve been disappointed in the changes they’ve implemented in the past few years.
The overall service has not been great. There are a couple good people there, but the overall company lacks a lot of communication skills. If they have issues, they will always blame the new software, but no one at Willow Branch has the right answers. They have a horrible reputation within the neighborhood
I’m very pleased with Amy’s involvement in our building process. She sends us biweekly updates to inform us on the progress. She is very helpful and I appreciate her attentiveness.
I have had a very good experience with Willow Branch overall so far. The people I have spoken with have been good at explaining everything and answering questions.
They were pretty helpful since I was in an Academy for a while and they knew my situation.
We loved the experience! The team made sure that everything went smoothly. Amy was the best from the start. We are thrilled with our purchase.
Amy Tarter was wonderful, reactive, attentive to our needs and made things easy every step of the way. Brad and Alexis also contributed to making this experience unforgettable. Great team!
Everyone I came into contact with was so professional and just good people.
Pam, Alexis and Crystal. They were all great to work with and communication was great.
I love my new home!
So far, the quality of materials seems great. We are very pleased.
Again, so far so great.
From the beginning to the end of the process, Willow Branch employees were receptive to our questions and needs. Issues were timely addressed.
Alexis Adair was fabulous. Her attitude is contagious. She was always on top of things, and continues to be. Byron (don't know his last name) was also great in addressing our needs both before and after closing.
Bryon, Alexis and TJ
Byron, Alexis and TJ
Alexis and all of the people we worked with including Bucky and Paul were all great to work with. We appreciate the follow-up and the walk through being so thorough!
We had another great experience with Willow Branch and would highly recommend them to anyone!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Willow Branch Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys