We are now providing 100% zero contact service in response to COVID-19. Out of respect for our community, staff, and those individuals who are immunocompromised, we are taking necessary steps to keep everyone safe during the COVID-19 (Coronavirus) outbreak. In addition to all standard precautions, we are offering digital inspections to all homeowners.
We would highly recommend Waters Custom Exteriors for roofing, siding, and guttering as they are top notch Professionals!!! From the initial phone call to get an estimate on a new roof, Travis was very helpful. After arriving at our house to look at the roof and give us a replacement estimate Travis said we should contact our insurance company and have an adjuster come to the property to see the shingles, siding, and guttering that had been damaged from a previous hail storm. We scheduled with the adjuster and Travis came out on the arranged day and went on the roof with the adjuster and pointed out the damage that he had seen. Waters Custom Exteriors is definitely the company everyone needs when working with an insurance company. They knew exactly what was needed to move the claim forward and from that point forward until completion of the job Waters Custom Exteriors handled everything with the insurance company. The crew that Waters had performing the work on the roof was eager to get started and arrived early on the scheduled day with a dump trailer to haul away the debris from the tear-off and they quickly got underway. All of the materials needed to complete the roof were being delivered mid-morning as the final removal of the old shingles was wrapping up. There were a few underlayment boards that were bad that got replaced before they started putting down the new roof. By later in the evening, the shingles had been all put down and the new roof looked amazing. The new shingles were the architectural type and a welcomed upgrade to the standard three tab shingle that was previously on the house. When finished, the crew walked the property and picked up any debris from the project and rolled a magnet through the yard numerous times to insure all nails on the ground were picked up and when the job was completed, it was almost as if they had never been there. After the roof job, the siding went just as smoothly with a different crew sent out by Waters Custom Exteriors. Just as before, they showed up early on the scheduled day and got straight to work. The tear-off went quickly and any repairs to the underlying structure were completed before beginning the residing. All necessary materials needed to finish the job were delivered the night before and neatly stacked out of the way in the drive. The siding job obviously took longer than the roof, and each day the crew was on-site they were busy and polite, although there was little interaction with them as they were dedicated to staying on task. They were very meticulous and took pride in the work they were performing and it shows in the finished product. Each day the old siding and debris removed from the house was loaded onto a truck and hauled away leaving nothing unsightly in the yard. Once all of the siding was complete and the site cleaned up, there was a period of time before the fascia and guttering could be installed. This was at no fault of Waters. The color we had chosen was out of stock and would not be available for a couple of weeks. Waters gave us the option to pick another color or wait it out. We waited. When the material arrived at the house, it was again neatly stacked out of the way in the drive and Waters Custom Exteriors came out and installed it promptly. The house looks amazing and we couldn’t be happier. Waters saved us a huge amount of money by being there for us and working with the insurance to cover the damage from the hail storm. We would not hesitate to use Waters Custom Exteriors for any future projects at our house and would highly recommend that you use them as well.
They were extremely knowledgeable, & professional through all aspects of the project.
Schedule - Weather delayed our start date. Which was out of their control
Recognized Excellence - Travis was great to work with
Additional Comments - We are very pleased with their workmanship and the quality of our roofing materials
We are so happy to have found Waters. They made a dreaded issue for us into a great experience. We would highly recommend Waters
Very professional, and helpful. Feel very fortunate to have found them, and would use them again. We highly recommend Waters
Recognized Excellence - The whole crew
Areas Of Satisfaction - They exceeded all of expectations
You know it! This is a outstanding company to work with. Will definitely use again
Types of work - New roof on 3300 Sq foot house and a new roof on 2400 sq ft garage
Clean - Yes!!! Cleaned up everyday. We love our new roofs
Safe - Yes! Very safe and clean. They have a person going around making sure areas are clean of Debris in nails
Communication - Spot on everyday telling us what was going on every step of the way
Quality Of Materials - Top quality materials used and they let us pick out shingles and explained what were they better ones. The job came with a warranty love that!
Quality Of Workmanship - They are professional honest and hardworking would recommend them
Professional & Organized - Yes let us know every day what the plan was everyday
Schedule - Let us know everyday a time to start working
Value - Exceptional value our roof looks fantastic
Recognized Excellence - This team of men are professional, respectful, and over a honest and dependable company
Areas For Improvement - They were great
Areas Of Satisfaction - Hard working professionals cleaned up all messes dailey
Additional Comments - We will hire them again for projects and recommend them to our family and friends
Types of work - Exterior Repairs
Areas Of Satisfaction - Waters Custom Exteriors did a really great job!
Very high quality take down / rebuild / cleanup all done in 1 day for the roof. They even came back out a few days after to check on the settlement of the roof and noted changes.
This is the second time I have used them. I am very pleased with their service, happy with their respect, the quality of work and the cleanup. I would highly recommend them to anyone.
Types of work - Exterior gutters. Removed the old gutters and put on new gutters with leaf guards.
Professional & Organized - Very much a 5 star for professionalism and organization.
Schedule - I didn't have a deadline. They did keep in touch with me.
Recognized Excellence - I would like to recognize each person I have met.
Areas For Improvement - They didn't fall short at all. They wiped their fingerprints off and were very thorough. They even blew the leaves off my driveway for me.
Areas Of Satisfaction - They met or exceeded my expectations with their professionalism and quality of work. They were respectful and I very much appreciated that being a single person. I would highly recommend them to any other single woman.
Waters Custom Exteriors arrived as was agreed on, were professional, courteous, quick and cleaned the work site up like they had never been there. I will be using their services again.
Areas For Improvement - I am totally pleased with their work.
Areas Of Satisfaction - Waters installed a gutter and downspout and fashioned the downspout to drain into a water barrel and itt looks very professional. I had been quoted $150 by another company for a drainage connection alone.
Lead Source - Angie's List
They did a fantastic job. They were very professional and they were very timely.
Areas Of Satisfaction - Travis is the nicest guy to work with. He goes above and beyond.
Lead Source - I found them on Angie's List.
Travis Waters, his father and brother run a very professional business. They have been in communication with me at every stage and given me a heads up whenever there is a delay. They clean up everyday and the work is exceptional. Travis worked with my insurance company to get compensation for the barn roof which was damaged earlier in the year due to a wind storm. I got two quotes for this work and theirs was lower and included more work. Another point that sets them apart from the rest is that they do almost all of their own work. Therefore, they take great pride in their craft and use only the best materials that your budget will allow. I would highly recommend them. I have no complaints about their professionalism or their work.
Areas Of Satisfaction - The professionalism and quality of work. I felt like I was working with professionals and the work was of the highest quality.
Lead Source - Angie's List
Additional Comments - Scope of work: We had the roof replaced on an old, 120 year old barn, our four car garage, and our house. We had new gutters installed on the garage and the house as well as new siding on the house. We also had our deck replaced with composite boards and new railings. $80,000
Areas Of Satisfaction - Communication Timely completionCraftsmanship
Lead Source - Angie’s List
Additional Comments - A great company who went above and beyond to ensure that I was more than satisfied. I would recommend this company to anyone that is looking for a hardworking company who delivers better quality products and workmanship than anyone in the area
Areas Of Satisfaction - I was satisfied with their professionalism, their price, and them understanding what my needs were and getting them done at a quick rate.
Lead Source - I heard about Water Custom Exteriors through other people and my church.
Areas Of Satisfaction - All areas
Lead Source - Facebook
Areas Of Satisfaction - The prompt resolve of the roof problem and their willingness to come and check on the job later to make sure there were no residual problems.
Lead Source - Word of mouth
Additional Comments - Any other project that falls under their ability I would ask them to come back and fix.
I was impressed with the speed and quality of work Waters Custom Exteriors provided. They were able to start work within a week on my agreement with them and they finished just as they planned.
Areas Of Satisfaction - Their graciousness and quick response.
Sales Knowledge - Travis was very knowledgeable about the shingles, decking, weather proofing and job estimated timeframe, I am very impressed with his ability to communicate the complex things in a non threatening way. He made it easy for me to make right decisions about my roof.
Installation Crew - My yard was clean at the end of every day of work!
Quality Of Materials - we were able to have the highest quality shingles for my roof. I am very satisfied.
Quality Of Workmanship - Every time I check on the areas of work, I was very satisfied and confident that entire job would have the same level of quality. And the finish product did not disappoint.
Problem Resolution - We had an issue with the decking and Waters was honest and upfront with costs of repairs, but also followed up with the adjuster after my conversation with them and helped resolve the issue.
Areas Of Satisfaction - They were very trustworthy. They did what they said they would do.
Recognized Excellence - Waters as a whole provided exceptional service.
My family and I had a great relationship with Waters Custom Exteriors from the beginning to the end! They were always there from day one including the initial inspection to our home for some recent storm damage, to working with our insurance company to get us the best materials and experience needed to do a amazing job on our roof, siding and more! I along with my wife are completely satisfied with our business with Waters Custom Exteriors and couldnt think of any competition that can out perform! Thanks again!
Areas Of Satisfaction - All
Lead Source - Family Friend
Additional Comments - My family and I had a great relationship with Waters Custom Exteriors from the beginning to the end! They were always there from day one including the initial inspection to our home for some recent storm damage, to working with our insurance company to get us the best materials and experience needed to do a amazing job on our roof, siding and more! I along with my wife are completely satisfied with our business with Waters Custom Exteriors and couldnt think of any competition that can out perform! Thanks again!
I definitely had a wonderful experience with Waters Custom Exteriors along with my husband who absolutely loved these guys and had a chance to learn so much additional knowledge about our beautiful home that alot of these other contractors tried to hide from us and take advantage of! They acually saved us tons of money as well and definitely provided us a choice of several top of the line products to make our roof, gutter, siding and other numerous exterior storm damage improvents that were covered within our insurance claim, gorgeous once again! Waters Custom Exteriors is definitely my #1 choice for any home improvement needs to any of my readers, friends and family! They absolutely proved to us that "actions speak louder than words" and we couldnt be more satisfied!!
I would high recommend Waters Custom Exteriors to any of my family and friends. Their honest assessments of and fair pricing was greatly appreciated.
Areas Of Satisfaction - Customer Service - it was refreshing to experience patient explanations for all work performed and products used on the project.
Areas For Improvement - Waters Custom Exteriors superseded my expectations. They were timely and extremely professional. Thank you for your service. I love my house again.
Areas Of Satisfaction - I am most satisfied with the quality of work and how comfortable Waters Custom Exteriors makes you feel as a client.
Lead Source - I happened to run into one of the owners and we were talking about roofs and how my roof was bad. I showed him some pictures and he had my trust from the first conversation.
Additional Comments - I appreciate Waters Custom Exteriors and I would recommend them to anyone who is needing exterior work done to their property or properties. Thank you for all you done for me and my families home.
A few of my gutters came off our home due to high winds etc. I called Waters Custom Exteriors and they came to assess the situation and fixed our gutters and secured our downspout. Very professional and they did an awesome job for us.
Areas Of Satisfaction - They kept in contact with me to let me know what they were doing and explained why they did it. It was very helpful as my husband and I are new home owners.
Additional Comments - I highly recommend their services.
Areas For Improvement - I did not have any areas that fell short. The job was done to a TEE!
Areas Of Satisfaction - When removing my old guttering and patio awning they treated as if they lived here.
Additional Comments - Waters Custom Exteriors did a great job. I have had no issues with anything they did and would hire again,
The problem that they addressed I had tried to get fixed two times before and it reoccured both times. The problem has not reoccured since they were here.
Areas Of Satisfaction - I was most satisfied with the fact that the problem hasn't reoccured when two times before it had reoccured.
Lead Source - I heard about Water Customer Exteriors through a friend. A friend referred me to them.
Additional Comments - We are just very satisfied with their services.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Waters Custom Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys