We had hail & wind damage. Brandon Stanford oversaw the project. He took care of coordinating with our insurance company, the people at Triple Diamond handling the paperwork for the claims, and checking with us and the crews that worked on our house. Great job by all. The house looks great. We especially appreciate Brandon checking in by email, texting and onsite keeping us up to date every step of the project. Recommend Triple Diamond.
Areas Of Satisfaction - The looks of the roof met or exceeded my expectations.
They handled everything I didn't have to leave the house. The roofing job was done with no problems and it looks great, they were so helpful!
Recognized Excellence - Mark Uza and the whole team, start to finish!
Triple Diamond crew did an awesome job with my new roof. They were very well prepared with their equipment and their workmanship.
Clean - Triple Diamond laid tarps all around my house and thru old roof materials into the tarps and into the dumpster in my driveway. They continually placed debris into dumpster as they did my roof. When they were done my yard was spotless. I am very impressed by how well they cleaned up everything.
Recognized Excellence - Brandon kept me informed throughout the project and the whole crew was very professional and cooperative.
I was treated better than family by each employee of Triple Diamond Construction company. If I ever need any further repairs - they will be the first ones I call. I know I will be treated in a very positive manner. Their crews were very smart with their estimates of time and material for the whole project. The guys I really worked with were Eric, Von and Jacob - these guys were good.
Areas For Improvement - I can't think of a single area that fell short.
Areas Of Satisfaction - All areas - such as roof, electrical and heater. They were well planned and executed operations.
Current Referrals - Can't think of anyone right now , but you will be my recommendation.
Recognized Excellence - The three I have already mentioned were excellent - Eric, Von, and Jacob stood out in my mind. Everyone of your employees were of the top quality I was hoping for and received - thank you so very much for your help when I desperately needed it.
We were very please with the service we received both during the job and after the job. They went to bat for us when problems arose with the insurance company and did what was needed to make sure we were covered, even after a denial.
Areas Of Satisfaction - I was most satisfied with their ability to negotiate and deal with the insurance company. The competency of the workers is very good. Their skill level is very high.
Recognized Excellence - I would like to recognize Shane Sosa and the painting crew for their exceptional service.
Triple Diamond Construction did a very good job and cleaned up after themselves extremely well.
Recognized Excellence - Trent did a good job of explaining what they were going to be doing as well as informing us of the cost. He also checked in on the projects twice. Von also dropped in on our projects during construction and completion as well.
Areas Of Satisfaction - Triple Diamond Construction met expectations in regards to completing the jobs very rapidly. I was pleased with each job.
Sales Knowledge - I would give the salesperson a 6 if I could.
Recognized Excellence - I would like to recognize Dylan Dwarte who got the whole thing started and then the man that dealt with me personally through each stage of the job.
Areas For Improvement - They communicated well, did what they said they would do, they caused no harm on my property, they were not loud, there was no cursing, and they were very professional.
Areas Of Satisfaction - I was most satisfied with the appearance of the job, the thoroughness and they themselves were professional. It wasn't like a bunch of bums came off the street. They knew what they were doing.
Additional Comments - They put a roof on the house, repaired some siding and totally rebuilt a ceiling that had collapsed.
Recognized Excellence - Mark provided exceptional service.
Areas For Improvement - They met my expectations.
Recognized Excellence - I would like to recognize Mark Usa for his exceptional service. He did a real good job.
Areas Of Satisfaction - They met my expectations because it went just like it was supposed to.
Areas Of Satisfaction - I was most satisfied that they handled everything and lined everything up. The people they hired were professional and did a good job. I didn't have any complaints.
Areas Of Satisfaction - I am happy in all areas.
Recognized Excellence - My salesman John was exceptional. His leadership skills were great.
Areas Of Satisfaction - I was most satisfied with the roof. It was excellent.
Recognized Excellence - I would like to recognize Don.
From start to finish the job was done in a professional and timely manner,,
Areas Of Satisfaction - we liked the communication with Diamond representatives and workmanship of roofing
Recognized Excellence - Jackson Hill did an excellent job and Andre Saucier, both were excellent representatives of Triple Diamond Construction, we appreciate their help in restoring our home.
Areas Of Satisfaction - I was most satisfied with how they took care of everything.
Recognized Excellence - I would like to recognize Shane for his exceptional service.
Professional service! Very professional!
Areas For Improvement - I was very satisfied.
Areas Of Satisfaction - I was most satisfied with the area manager. If I had a question, I could really talk to him. He would resolve issues, and he was very responsive.
Recognized Excellence - Nick GastonArea ManagerTrue Diamond ConstructionThis employee is wonderful! He made everything smooth. He is very easy to communicate with and made us feel like we were his priority. Thank you Nick!
Areas Of Satisfaction - I was most satisfied with the quality of the work. They were quick and tidy.
They exceeded my expectations with their customer care. They took care of things very smoothly.
Areas Of Satisfaction - The workmanship, they were caring and detailed. They were very professional and went above and beyond.
Recognized Excellence - Shane is great and the staff lady as well that came here. Shane, met my needs, he just knew how to treat customers. he was very nice. He was awesome and very thorough.
I was very satisfied with all of it.
Areas For Improvement - Triple Diamond Construction did not fall short of my expectations.
Areas Of Satisfaction - I was most satisfied with the speed of getting the work done.
Recognized Excellence - Everyone acted professionally.
Installation Crew - They were very professional.
Areas Of Satisfaction - I was most satisfied in all areas becasue I think they did a really good job.
Recognized Excellence - I would like to recognize the guy who came out first to do the contract, Jackson hill. I am pleased with him.
Areas Of Satisfaction - I was most satisfied working with Shane Sosa, Shane always did what he said, and kept me well informed.
Recognized Excellence - I would like to recognize Shane Sosa for exceptional service.
Areas Of Satisfaction - They kept in good contact and tried to get us in as quickly as possible before the weather got cold.
Recognized Excellence - I would like to recognize Brandon Stanford for his exceptional service.
Recognized Excellence - I would like to recognize Greg. He was very fair on the few times I talked to him.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Triple Diamond Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys