The first salesman I dealt with in Doylestown Store was rude and not responsive to repeated calls for quotes. When asked if he received my messages his response was . Yea will I get a lot of messages !! I hate trying to spend my money where it becomes difficult to do so because the sales person doesn't seem to want the business. The other store in Churchville was very good in response to quote requests.
Areas of Satisfaction - Quality of work.
Recognize Excellence - Sales representative and installers.
Additional Comments - I will use you again.
Everything has been great from sales to service calls. They do a great job and stand behind the product. My door looks fantastic. It was a good situation from beginning to end.
Recognize Excellence - John was very good. Everyone we have worked with is very good. They have a good, supportive team that works together well.
Tom Adams Windows and Carpets were very accommodating and helpful with my project!
Installer showed up late, never called. Started installing at almost 3:00 and didn't finish until about 6:45 (on Christmas Eve) was supposed to be here between 12-2:00. Installer pretended to not understand English. Called to speak to manager, had to leave a message, but they never bothered to return my call.
*I was unable to enter any comments to sections 20 thru 22 which would not accept typing. #20-most satisfied with scheduling maintnce appt.and techs on time arrival as well as his pro quality work. #21 could find no area on this apptmnt. #22-schedling secretary was very courteous and pro in handling... more
Brothers made our new roof replacement seamless, from the beginning to the end. The quality of work is excellent, they use quality materials. All of the staff and workers where excellent to work with, they kept my husband and me informed about everything they where doing, they even gave us picture... more
Absolute professionals from the first visit at their office to the construction of the deck itself!
a bit pricey products but quality seems very good. 2 sliding glass doors replaced. Installers were good and did a very professional job. They also cleaned everything up very good, no mess left. Looks perfect.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tom Adams Windows and Carpets as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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