The first salesman I dealt with in Doylestown Store was rude and not responsive to repeated calls for quotes. When asked if he received my messages his response was . Yea will I get a lot of messages !! I hate trying to spend my money where it becomes difficult to do so because the sales person doesn't seem to want the business. The other store in Churchville was very good in response to quote requests.
Areas of Satisfaction - Quality of work.
Recognize Excellence - Sales representative and installers.
Additional Comments - I will use you again.
Everything has been great from sales to service calls. They do a great job and stand behind the product. My door looks fantastic. It was a good situation from beginning to end.
Recognize Excellence - John was very good. Everyone we have worked with is very good. They have a good, supportive team that works together well.
Tom Adams Windows and Carpets were very accommodating and helpful with my project!
Installer showed up late, never called. Started installing at almost 3:00 and didn't finish until about 6:45 (on Christmas Eve) was supposed to be here between 12-2:00. Installer pretended to not understand English. Called to speak to manager, had to leave a message, but they never bothered to return my call.
The crew that installed my 22 windows were very professional clean and friendly at the same time. My house has 32 windows, ten of which were already replaced by a different company. The capping that was used on those windows were tannish in color. When the crew arrived the capping they had was n... more
Great from A to Z.
I never should have used Perri. Was told the higher cost was related to quality - first repair was in 7 months. Also believe I have a problem with the ac unit. Paid for 21 s got 14 s. Will turn over to an attorney
Everything was excellent!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Tom Adams Windows and Carpets as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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