They were a great team to work with. Even the builder on the job, Jeremy, took time with us.
Builders group is a trustworthy company they didn’t disappoint us
I believe that the homes are overpriced for the quality.
Fabulous experience working with The Builders Group from the first conversation to closing day!
We loved working with The Builders Group. They promptly answered our questions. They communicated throughout the entire process and even gave picture updates every week.
I highly recommend the Builders Group for anyone considering purchasing a new home. They communicated with me on every aspect of the building process. They were honest and responsive to any question I had. Minor problems that were identified during the punch list walk-through were completely corrected before I moved in and they continue to be responsive to question I have even though I have already moved in.
This is our second builders group home but the first we got to see built from ground up. It was a process but a enjoyable one. Nice to see it from a frame to the finished product. Jason was on top of all issues we came across, even with the closing date being pushed back being disappointing, we rather them build it right then to rush and Jason, Kate, and Jennifer made that process less stressful. We are very pleased with our home.
The construction team was amazing and accommodating, but the designers were not the most desirable.
These a good first time homes and great people to work with for first time home owners.
Beautiful home and we cannot wait to spend our lives here. Just sometimes customer service and communication is lacking. I felt like I did something wrong or was bothering people, when in reality I just used my entire life savings to buy something from you. Communication is key, you can never over communicate with your customer who is relying on you for information. If you want to use co-construct with your customer, keeping information up to date and responding to messages in a timely fashion is a must from your side. “The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
Great Builder with awesome employees !
We were their first signature series. That made your choices easier, for colors and cabinets and choices, and things like that.
I evaluate quality over quantity. Communication and quality is key.
Work was unfinished despite them filing legal documents claiming so. When trying to have issues rectified, they continued to use unqualified contractors who did not actually fix the problems. Built to the literal minimum of standards (40psi is the most the water pressure can withstand before pipes literally burst in the walls). Owners will lie to you about local ordinances and try and guilt you into paying for them to fix their illegal build. If you attempt to file any legal claims against you they will have their full time lawyer drag out the process until you drop any claims. No qualified contractors will even touch a building done by them because of how much they will have to undo to even begin to fix the underlying issues.
They gave me weekly updates, and they have a customer care representative that you can talk to.
I have worked with several builders in the town, and hands down I always chose The Builders Group.
This was my first home very nice people
The Builders Group was very thorough throughout the building process. We loved the co-construct, which made sure we had constant communication with our builders, and they were able to upload photos of progress. Any questions we had were answered, and we definitely recommend The Builders Group and co-construct to anyone.
The staff was wonderful to work with, exceeded all our expectations, made the process enjoyable!
The Builders Group are very good they make sure everything is good and nothing so wrong
My wife and I have recommended, are currently recommending, and will recommend in the future.
Everyone was very helpful and attentive during our home building process
The Builder Superintendant Jeremy was amazing to work with
This is my second Builder’s Group home, and I think that says it all!
It's funny I bragged so much about Builders Group to my best friend. Builders Group starting building their home shortly after.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys