The Builders Group exceeded my expectations. The customer service is awesome, and every time I contact them, they always respond on time.
My experience could not have went any smoother. Every step of the process was on time, and better than expected. The employees are very thorough and timely. They’re all polite and respectful, and they made my process very enjoyable.
I will definitely recommend TBG to friends and family. It was a great experience and made some dreams com true.
I had problems with the lack of communication during the building of the home and even today. It takes three to five days to get a call back. The home was two months late and ended up missing the closing date by a few days.
Jennifer is very helpful!
They built a quality house with unique features They were responsive in a professional manner.
I love Jennifer! She has been so attentive and helpful with my builder warranty!
The Builders Group was very helpful in finding a plan that worked for me. They were upfront with pricing for the plan that I selected. They kelp me informed with scheduled work and completed project within their projected time frame.
Yes. If any changes are made to the plans - just be sure to follow-up! I think the community real estate agents need to be more truthful about the developer’s control over the building selections..... and the builders’ should make sure customers' understand this. We were lead to believe we could customize our plan pretty much to our liking, but that’s not exactly true due to the neighborhood restrictions (which we support), and the developers TOTAL control. For example, we specifically said we did not want a wood on the exterior at our first meeting with Brock and Lee. We ended up with wooden posts all around the front porch (lots of knots and uneven cuts) and wood fences everywhere! Our floor plan was also modified to put the fireplace inside the family room versus extending to the outside. Sadly we did not catch this until after the foundation was poured. Extending the foundation at that point would have causes a delay in a timely completion - which we did not want. All the staff were always very polite and tried to address our concerns. Mistakes were owned up to and corrective action taken. We still have a number of things to address in Co-construct, but trust they will be taken care of.
There were problems from the beginning and until the end just to many to enter and we are still dealing with those issues.
I am blown away with how professional this business has been to me and how beautiful of work they do.
Recognized Excellence - Mandi Sharp was exceptionally helpful and patient with me as I requested and many design changes.
Areas Of Satisfaction - The customer care group was very helpful with fixing any issues right away.
Recognized Excellence - Mandi - She has an eye for design and can transform a blank canvas into a beautiful home! Jennifer - She is extremely professional and helpful when going through the final walk through process. She makes sure everything gets done in a timely manner. Jeremy - I'm impressed with his vast knowledge and ability to oversee multiple projects at one time. He does a wonderful job supervising and making sure all projects are completed.
Additional Comments - I cannot say enough about the professionalism and talent of Brock Corder, The Builder's Group, and his team! I will recommend them to everyone I talk with. This has been a wonderful experience!!!
I absolutely love my new home. I fell in love with the home the first time I saw it. My favorite room is the spacious, beautiful kitchen. I am a repeat customer with The Builders Group and everyone is very courteous, helpful, knowledgeable and respectful.
No question about this. Anyone who has asked what neighborhood we are in and/or who our builder was, they give a sigh of relief when we say TBG compared to other popular builders in the area who don't have a stellar reputation for building long-lasting, well-built homes.
The Builders Group was professional and easy to work with.
The Builders Group made my home buying experience a walk in the park! Not only was the home beautiful and well built, but the staff were extremely friendly, respectful, and hardworking. My home is a dream come true!
At a glance, the house looks good, but the attention to detail & quality craftsmanship is disappointing
Working with TBG was a stress free, smooth, family friendly experience. You felt the true care for the home they built and your family during the process. Would I recommend TBG to friends and family - I ALREADY HAVE!
Areas Of Satisfaction - EVERYTHING! The house is beautifully sculpted and designed. The house was decorated beautifully and everything I would have picked out for the home, it was already pre-planned to have. God definitely had a hand in this because the house is a PERFECT everything for me and my family - I would not change one single thing about the house and we did not even pick anything out for it.
Time frame - TBG actually finished the home ahead of scheduled time and the closing date - they were waiting on us!
Quality of Workmanship - Simply amazing! You can tell the build and what it was built with is not cheap or flimsy The care of the products and time definitely went into this home. Definitely well worth it!
Value - I have absolutely no doubt - we definitely made the right decision with TBG creating our home!
It was exactly what i wanted. I moved in at the end of the project. I didn't like one thing they did, so they brought me in and i selected what i wanted.
They have been very helpful and informative along the building process.
TBG provided a seamless downsizing transition from a 40-year residence to a nice, more up-to-date house, perfectly suited to my lifestyle. TBG reps also guided me through all the utility set-ups for my new location ... especially important since I had not moved since 1978, and moved from a rural to a suburban location. Move-in punch list was short, and all items were resolved quickly and satisfactorily. All in all, a very smooth process which made such significant life-change most enjoyable.
The Builders Group was very easy to work with.
Work well with my wife and I.
I was very impressed with them helping me pick out everything from carpet to fixtures.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys