We were their first signature series. That made your choices easier, for colors and cabinets and choices, and things like that.
I evaluate quality over quantity. Communication and quality is key.
Work was unfinished despite them filing legal documents claiming so. When trying to have issues rectified, they continued to use unqualified contractors who did not actually fix the problems. Built to the literal minimum of standards (40psi is the most the water pressure can withstand before pipes literally burst in the walls). Owners will lie to you about local ordinances and try and guilt you into paying for them to fix their illegal build. If you attempt to file any legal claims against you they will have their full time lawyer drag out the process until you drop any claims. No qualified contractors will even touch a building done by them because of how much they will have to undo to even begin to fix the underlying issues.
They gave me weekly updates, and they have a customer care representative that you can talk to.
I have worked with several builders in the town, and hands down I always chose The Builders Group.
This was my first home very nice people
The Builders Group was very thorough throughout the building process. We loved the co-construct, which made sure we had constant communication with our builders, and they were able to upload photos of progress. Any questions we had were answered, and we definitely recommend The Builders Group and co-construct to anyone.
The staff was wonderful to work with, exceeded all our expectations, made the process enjoyable!
The Builders Group are very good they make sure everything is good and nothing so wrong
My wife and I have recommended, are currently recommending, and will recommend in the future.
Everyone was very helpful and attentive during our home building process
The Builder Superintendant Jeremy was amazing to work with
This is my second Builder’s Group home, and I think that says it all!
It's funny I bragged so much about Builders Group to my best friend. Builders Group starting building their home shortly after.
Everyone here that I have interacted with have been so friendly and kind. Really couldn't recommend a better group!
They absolutely always go above and beyond what is expected. They delivered in a timely manner. They are phenomenal when it comes to attention to detail and customer service!
I would definitely recommend the Builders Group. They are professional and friendly. Their work speaks for itself. My home is everything!
Building a home is stressful. I had moments when I wasn’t sure if this was the right thing for me. But looking back it would’ve been harder if I did not have a team like TBG to guide me in the process and do the behind the scenes work for me. Yes, you are going to pay more going through a bigger company than you are if you just hired a contractor that is recommended by a friend. We had our ups and downs. If you have the means and want a good team and a good warranty to back up your home, then TBG is the route to go!
They were amazing people, and were great to work with.
We had a wonderful experience with The Builders Group. The communication and customer service was great! The entire team was very professional and easy to work with. We also love our new home!
I know too much about other Builder’s in town, The Builder’s Group is the BEST!!!
Overall great experience and well-appointed homes.
I love the way this company keeps you informed. They are very friendly. I like the quality of the material they use in the homes. All around a A+ company!
I would definitely recommend The Builders Group to a friend for a new home.
The Builders Group needs to strongly listen to their client's problems and provide follow-up. An example is when I asked for specific drawings of our deck. The drawings never came through and the construction had to be redone.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Builders Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys