Areas Of Satisfaction - From first visit with Mr. Oeltjen, I was impressed with his knowledge and attention to detail. As promised, the crews accomplished the work on time and efficiently. I am pleased with the materials and workmanship. Even my family and friends, who think they know something about building, are complimentary of the new deck. I am delighted to recommend Austin Deck Company!
Recognized Excellence - Appreciate Abe Oeltjen and the construction crew (sorry that I’ve forgotten their names) in particular.
Areas Of Satisfaction - The quality of the work was fantastic and the finished product was great.
Recognized Excellence - Abe was great.
Areas Of Satisfaction - The Austin Deck Company exceeded my expectations in regards to the quickness they were able to finish the job.
Recognized Excellence - I would like to recognize Abe and the others for exceptional service.
Quality Of Workmanship - Appreciated the attention to detail.
Schedule - Even worked in the rain.
Areas Of Satisfaction - Quality of work.
Recognized Excellence - Abe. Very good with email communication; always heard back from him quickly. Was good at explaining when I had questions.
Additional Comments - Deck looks beautiful. (I hate to put the furniture back!)
Recognized Excellence - Abe was terrific. can't say enough good things. quality of product seems great.
Additional Comments - I would do business with them again. smooth process, no complaints.
Abe and his crew did exactly what we had discussed with no short cuts. I am a G.C. In Southern California that is used to quality work and they met my expectations.
Sales Knowledge - I was in town for a short time and Abe was able to meet me at the job and go over it.
Professional & Organized - Yes, from start to finish.
Communication - Yes, by phone, e mail and photos, I was out of town during construction.
Problem Resolution - No problems.
Work Done Right - That’s what happens with good communication.
Recognized Excellence - The entire crew and Abe.
Areas Of Satisfaction - I liked Abe’s honest and patient interaction with me as we planned the project and got estimates. The pricing was fair and competitive. The crew was on time and professional as well. Great experience!
Areas Of Satisfaction - Abe Oeltjen did an excellent job with communicating, explaining, following up, and acting very professional. Mike also did a wonderful job explaining our choices when we had to alter out original plans due to grading issues.
Recognized Excellence - Abe Oeltjen was the primary reason I was so happy with Austin Deck Company.
Additional Comments - Well done. Thank you.
Areas Of Satisfaction - They were on time and did everything they said they were going to do.
From the very start, I was very impressed with Abe's experience and knowledge. Abe was very responsive to our questions throughout the project and did an outstanding job communicating project status and timing expectations (something often missed in today's economic times here in Austin). This was a large backyard renovation project and not only did Abe do a great job with our deck design, his communication and coordination with our pool and landscaping contractors was key to making this project a success. Mike and his installation crew were awesome! The quality of the deck is very impressive and we have no doubt our backyard will be enjoyed for years to come.
Areas Of Satisfaction - Abe's experience and knowledge throughout the entire project. He did an excellent job communicating my options throughout the project. Abe became my "de facto" general contractor for my entire backyard renovation in a sense, communicating and coordinating with our pool contractor, plumbers, electricians and landscaper. Abe was very responsive to our questions and his insight was key to making our backyard beautiful.
Current Referrals - Not at the moment, but I have no problem recommending Abe and Austin Deck Company to my friends and family.
Recognized Excellence - Mike and his crew did an excellent job with the installation. The crew was here ready to start 8 am sharp (if not earlier) everyday. From the great music they played and the interactions with each other, you sensed they really enjoy what they do. Mike did a great job answering our questions while on site.
Areas Of Satisfaction - I was most satisfied with Abe personally, his communication was top notch, he would respond to emails quickly, didn't have a problem answering multiple questions even when I was unsure about my decisions and was upfront about everything. He was great to work with.
Additional Comments - I would highly recommend them if I knew anyone in the market for a new deck.
Abe and his crew at Austin Deck Company were very knowledgeable and very responsive. They provided options while also giving recommendations. I had other competitive offers but chose them based on their customer service and clear knowledge of their area of expertise... decks! We love our new deck and would definitely recommend them.
Schedule - We got a little off schedule due to extreme cold weather but that was not Austin Deck Company's fault. Abe communicated throughout and I knew when to expect the crew and when the job would complete.
Recognized Excellence - Abe was exceptional in my interaction with him. We had a lengthy email exchange while I was determining what I wanted from my project and which company to go with. He always responded same day or next day, whether by email, phone, or text. His clear knowledge of his industry and the consistent responsiveness is what made my decision easy. Thanks Abe!
Recognized Excellence - Abe did a great job keeping us informed of project status. Highly recommend.
Areas Of Satisfaction - Abe and his crew were honest, professional, and hardworking. My experience with The Austin Deck Company has been fantastic.
Recognized Excellence - Abe and his crew were great!
Abe was extremely helpful when trying to figure out what design would work best for our deck. My wife had multiple calls with different questions and he had no problem answering every question with great detail. Really could not be happier with the finished product! Highly recommend.
Areas Of Satisfaction - They were just very helpful every step of the way. They were happy to answer any questions to make sure we had a good experience
Recognized Excellence - Abe, he was awesome. Very straight forward and had no problem being honest about materials/design
Abe Oeltjen and The Austin Deck Company were great to work with. Abe was great helping me with the design and being available to answer all of my questions throughout the project. ADC's tremendous craftsmanship created an amazing outdoor space for our young children to play and a great place for us to entertain. I would highly recommend The Austin Deck Company to anyone!
Areas Of Satisfaction - I was most satisfied with the quality.
Recognized Excellence - I would like to recognize Abe Oeltjen for his exceptional service.
Top notch operation. Excellent design. Quality workmanship. Positive customer attitude. Cannot recommend them highly enough.
Sales Knowledge - Offered advice that explained his thoughts from aesthetic, practical, and financial points of view. Advocated for options that were not the most expensive, which reflected his concern for customer benefit over upsell.
Communication - Quick turnaround and polite.
Areas Of Satisfaction - Communication. Expertise.
Recognized Excellence - Abe, I'm a completely satisfied customer.
Recognized Excellence - Jim Dailey! He was a pleasure to work with.
Areas Of Satisfaction - Very prompt and efficient. Jim was so helpful. We thought we knew what we wanted and he suggested another option. We are so happy with the results!
Areas Of Satisfaction - I was satisfied with the overall experience. They were professional, and listened to what I wanted.
Recognized Excellence - All of them were really good.
Great company. Deck looks great. Abe was a pleasure to work with.
Sales Knowledge - Abe was great. Clear, direct and did what he said he was going to do.
Areas Of Satisfaction - On time. Clear communication. Fast and efficient. Deck looks great.
If you want an extremely positive experience having a sturdy, quality deck built, contact The Austin Deck Company. From the first phone call to the end of our project, the owner and the crew were very professional, meticulous and knowledgeable with the deck building process. We have a beautiful deck to enjoy for many years to come ! We highly recommend The Austin Deck Company.
Areas For Improvement - The Austin Deck Company exceeded all of our expectations.
Areas Of Satisfaction - We are most satisfied with The Austin Deck Company delivering excellent and honest customer service and their attention to details. They made sure we were pleased with every step of the building process.
Recognized Excellence - We cannot single out any one person. Abe (the owner) and ALL of his employees did an outstanding job for us.
Areas Of Satisfaction - Amazing quality craftsmanship.
Recognized Excellence - Jim Daily was professional, knowledgeable, came by to check each level of completion.
Additional Comments - Love the deck, love showing it to friends and family.
I could not be happier with Austin Deck Company from both the product and service perspectives. The crew worked quickly and I have a solid and beautiful deck. Jim Dailey was very attentive to my wife and I as we struggled with the details of the deck and what we wanted. In the end, I have a wonderful deck, which will serve as an extension of my dining room and host many a gatherings.
Areas Of Satisfaction - Once we got started it moved very quickly. The crew was accommodating of the larger construction project going on at my house.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Austin Deck Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys