Shasta just did a wonderful job fixing our deck. And afterward, the site looked clean and wonderful. They did great work. Thank you Jose and Manuel!
Areas Of Satisfaction - Friendly staff techinician.
Areas Of Satisfaction - I am most satisfied with the technician that did some warranty work, he was fantastic.
Areas Of Satisfaction - I was most satisfied with the technician. He was very good.
Areas Of Satisfaction - Steve was very professional and knew what was wrong with my pool and how to fix it.
Areas Of Satisfaction - Customer service & scheduling were great
Areas Of Satisfaction - I liked the installation of the actual finish.
Recognized Excellence - The lady who was my contact person me kept me in the loop very well.
Quality Of Workmanship - excellent
Recognized Excellence - all that were involved in the project. It takes a good team to get the job down right the first time.
Schedule - They actually finished early.
Areas For Improvement - They were great. They kept in touch, finished early, and everything went nice and smooth.
Areas Of Satisfaction - I was satisfied that they continually cleaned the site.
Additional Comments - I liked their work.
Areas Of Satisfaction - I just loved working with the people. I had a bunch of trees removed for this project, and they were very cautious and diligent. They cared very much about my concerns. I had a baby turtle get out, and one guy went and found the turtle for me.
Areas Of Satisfaction - I was most satisfied with the follow up. They called me every step of the way, and they always showed up when they said they would. I had some minor issues, but they were addressed immediately or the next day. I was very happy.
Our home is nice but we are disappointed in the lack of attention to detail and Quality of the craftsmanship. Our inside drywall especially is terrible. You can see tape lines and places were they didnâ€™t sand properly.
Sales team, owners, etc. are awesome! The construction and contracted crews, especially landscaping, are not very good. I highly recommend using them for pools, but not hardscaping and landscaping.
These guys are by far the best painting company weâ€™ve ever interacted with for any type of service. That sounds hyperbolic, but itâ€™s really not. They did premium quality work and were proactive in resolving any issues that arose. We will absolutely work with Michael, Chuck and the team again for... more
They are a very reputable and professional company. I would defiantly use Fresh Coat Painters again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Shasta Pools Parent as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys