The initial meeting left me feeling optimistic that I had finally found a contractor who had a process that offered more transparency in how their quote is established and therefore would reduce the risk of hidden costs. Unfortunately this was not the case. After multiple emails, phone calls and in-person meetings we had essentially established our budget and selected our materials. A few days later I received a call informing me that my construction contract would be 20% higher than the budgeted level that had been discussed for weeks. The explanation was that the labor involved with our materials selections was not accounted for correctly. Again, our material choices had been part of our discussions for weeks - these were not last minute changes. Now nearly two months into the process, I reluctantly agreed to modify my choices to get back to my budget level, only to be surprised at the end with another bill suggesting that I had exceeded my "Allowances" in the contract. Once again, my selections were established prior to finalizing the contract so it seems the "Allowances" in the contract were not sufficient to cover the actual work. The overall process was very disappointing. As far as quality of work completed: tile work was exceptional (subcontractor); plumbing was exceptional (subcontractor); trim work & closet door installation was below average (Employee); and design process was disorganized and possibly the reason for some of the miscommunication issues outlined above.
Everyone we worked with was pleasant and responsive
Dave, Kevin, Bobby and his son, and of course, Lynn
The kitchen was very beautifully designed within the footprint of the original 1895 space. Elevating the ceiling (which had been lowered in intervening renovations), installing quarter hewn oak flooring to match adjacent rooms, installing ceramic farm apron sink, all added to a renewed and restored feeling. The team did a great job, from Lynn Shore (Designer) working tirelessly over the excruciating details of design to Dave Devine (Site Leader) coordinating the touching up of final details in finishing stages.
I have to say I greatly appreciate the deep commitment to client satisfaction. From Brittney calling to follow up at the start of the process, to multiple design versions with Lynn, to Justin coming out personally, to view and review, to the last follow-through for a replacement for a glider that didn’t work properly, the team were very conscientious. Dave Devine was always very considerate of our time and space. He is also very respectful and considerate of his subcontractors which I appreciate, as well.
Interacting with the employees and contractors! Everyone was kind, courteous , professional, and helpful. When we found a small error in the build (drain pipe pointed at an outlet, rather than directed under the decking), they came out right away to fix before a rainstorm came through and did an excellent job!
Red House did a wonderful job and I am very satisfied with the result! As mentioned, we ran into some challenges with the landscaping due to the late season, but that wasn't entirely Red House's fault and they did a great job communicating what challenges we might face and organizing with a very busy landscaper to come out and get everything done. We're so happy with our new backyard and decking, it's so much easier to use and safer for our 3yo son. Looking forward to enjoying it in the spring!
True artisan work. My home looks stunning. I am very happy with the work that Red House performed.
Excellent communications and the work crew were pleasant and professional.
When the painter flaked out and didn’t show, our Lead Carpenter picked up a brush and got to work on the finishing touches. No excuses, no finger pointing, just action and results. Very professional. There was an oversight regarding the heat registers-they needed work that was not included in the contract. RH took ownership of the problem and got it fixed, at no charge, without even flinching.
A barrier was constructed upstairs to keep our young kids and cat out of the work area, and, the entire area was cleaned every day. I never found even one piece of old plaster anywhere in the house or even around the dumpster. It was spotless.
Justin (the owner) is not your typical “contractor.” His, and his entire staff’s, professionalism exceeds expectations in every way. And even though we knew our project certainly wasn’t the biggest, most prestigious, or most profitable project, we were treated the same (I believe) as if it was, and never made to feel like we weren’t worth the time. Some contractors couldn’t even give us the couresty of a call back, or wanted us to spend more than we were comfortable with to make it “worth their while to drive all the way out there” but not Red House. Justin was very respectful of the fact that while our budget was not large by comparison to other jobs, it was quite a lot of money for us. I felt he took a genuine interest in helping us solve our problem, and that’s why, ultimately, we chose Red House.
Every part of the experience was satisfying. Maybe not writing the checks (that always hurts doesn’t it?) but the result was worth it.
Great job with keeping things tidy during and after the work is performed
I enjoyed working with the guys who worked directly with me during the renovations. They were very professional, pleasant and easy to work with.
I heard about Red House Custom Building by searching the internet. I think I first saw them on House.
They were very trustworthy. I also like their workmanship a lot.
They were very professional, nice and courteous. We are very pleased.
I was most satisfied with the bedroom, it's all fantastic. The entire space is beautiful.
Very professional company
We really appreciated working with Leon and Brandon. Their professionalism and workmanship really made us feel confident. We felt they wanted the best for us. Pleasure working with Jae who helped us make so many decisions. Jae brought the upstairs bathroom together beautifully. We love both bathrooms. Thank you Leon for not giving up finding the tiles!
Justin was very responsive to our issues. Thank you.
Red House had a major task with our project. We were closing on our house and during the inspection major roof damage was discovered with cause mold and rot. Red House understood our time constraints and the effect it had on two families, mine and the new owners of this home. The project manager assigned was professional, honest and communicative. I would recommend Red House to anyone.
Professional, competent, trustworthy, ethical.
I'd recommend Red House when you need it done right, on time, while adhering to a budget.
Bathrooms and all the woodwork was incredible.
I was most satisfied by Vinny Baldasaro our GC who was there everyday day to ensure the work was done. He and his team did a great job!
Red House is fabulous!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Red House Custom Building as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys