Red House provided a beautiful design and our team was patient as we went through the selections process. Our project manager, Kevin, was particularly excellent with attention to detail and a hands-on approach to managing all sub-contractors and vendors.

The team has been amazing. Professional, fun to work with, on time, respectful of my property, and with a shared vision for my project.

Designer Knowledge

Designer Knowledge - Kathy was a pleasure to work with. She was very patient when I was unsure of my choices. She is extremely knowledgeable, resourceful and skilled.

The initial stages of the Red House design experience have been nothing short of superb. I appreciate the detailed process, the great communication and excellent management of the project. It's a pleasure collaborating and working with the Red House staff.

Moving forward with Red House was the best decision that we made with a major renovation! From the initial phone call to learn more about the scope of the project, we felt at ease with their experience, professionalism and attention to detail. Living under construction in the heart of winter with 1/2 the roof exposed and countless sun contractors in/around the site for 3 months was daunting, but our site supervisor, Kevin Manning coordinated the perfect flow of personnel on site, each one respecting that a family is living through these conditions and to treat the family as such.
The craftsmanship of the work is impressive and will be admired for all to see and confidently refer them to Redhouse for their own projects.

Red House is a quality design/build company that met all of our expectations and brought our vision to reality

Red House were patient and professional, probably the two most important qualities that helped us all survive the pandemic. Most impressed with their attention to detail and concern for our ultimate satisfaction.

Designer Knowledge

Designer Knowledge - Lindell and Kathy were delightful to work with. They came up with great ideas and thoughtful comments on our ideas.

Easy to talk with and engaged in helping every step of the way.

Designer Knowledge

Designer Knowledge - Kathy is a gem! She knows how to balance design needs with the scope of the project plan.

Process Explanation

Process Explanation - Very well coordinated efforts across the board, from planning to design to production.

Additional Comments

Additional Comments - The team at Red House makes you feel like an integral part of the process from the start. Their attention to quality and detail is unmatched.

In our experience, Red House has been the best contractor to work with out of the three we have used so far. Their level of organization and professionalism is unmatched. Minimal stress compared to the other two major projects we have done. It's all thanks to the various departments that specialize in various aspect of the project (design team, project managers, etc.) that ensure the job is planned and executed accordingly. Very satisfied and would not hesitate to recommend!

Additional Comments

Additional Comments - RedHouse provided top tier support to my family as we explore a "full house"/first floor renovation. Justin, Sara and team not only heard and understood our needs as described but also interpreted our vision to come up with solutions that we never could have envisioned ourselves. During the design stage, multiple options were presented at various price points. Additionally, when my husband and I needed to pivot, Red House was understanding and did not show frustration or judgement. They were even patient when we needed to bring our baby to design meetings! I would recommend them above all else to anyone taking on a high end renovation.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent customer service and good quality of work.

I almost decided not to proceed with our plans to add a master suite and front porch to our home because I was reluctant to do all of the work that I knew this would entail in terms of decision making and planning. The design team made this a breeze!

Designer Knowledge

Designer Knowledge - I thoroughly enjoyed working with Kathy and Sara. I believe they took the time to "get me" and worked diligently to only bring forth designs that we would be comfortable with.

Selections

Selections - The selections process was easy and not at all time consuming and that was no small feat considering we were working during Covid restrictions.

Budget Pre-Con

Budget Pre-Con - Our budget was very much a concern and I am pleased that we have been able to work within the budget we have planned.

Additional Comments

Additional Comments - Our physical project is just beginning. The design and planning process has been exceptional and I am hopeful that the entire project will end that way as well.

RedHouse undertook a very difficult demolition and replacement project that we had our doubts that anyone could have pulled off and did so with great aplomb and mastery. The end result is really something we are proud to own.

Areas For Improvement

Areas For Improvement - Considering the extremely challenging scope of this project, we can not think of how they could have done a better job.

Areas Of Satisfaction

Areas Of Satisfaction - Their amazing productivity and technical/design support were truly outstanding.

Additional Comments

Additional Comments - The owner and lead carpenter both took total hands on care to deliver a superior project.

Areas Of Satisfaction

Areas Of Satisfaction - Kevin was truly a pleasure — communicative, diligent, patient, and operates with integrity.

Communication

Communication - Aaron was amazing about keeping us appraised of everything that was going on with the project.

Areas For Improvement

Areas For Improvement - They were great!

Areas Of Satisfaction

Areas Of Satisfaction - We got regular updates on the project as they were working. They were really clear about what days they'd be coming and what days they wouldn't be there. The work they did looks really amazing. We are very happy with the end result.

They were very professional, high quality design work, extremely overpriced.

Sara and Justin were amazing to work with. Very knowledgeable and responsive to our questions, prompt in their meeting cadence and clear in their explanation of the process and associated timeline and costs.

Recommend Designer

Recommend Designer - We love Sara!

Areas Of Satisfaction

Areas Of Satisfaction - Communication overall was excellent. Justin receives feedback without getting defensive and cares about customer satisfaction. The design process was actually fun, and Marianne and Kathy were very experienced and knowledgeable - we really trusted their opinion. We are so happy with the design of the house. As we live in it longer, everything is in the exactly right place and looks beautiful. Jason was a pleasure to work with despite the communication challenges-just a really nice guy. Justin gave clear and excellent advice each time we asked for his opinion, such as the cabinets and floors.

Additional Comments

Additional Comments - The fact that you were able to complete this project during a pandemic was truly remarkable, and we are so grateful for your dedication. We recognize the extreme challenges it presented, and you overcome them in amazing ways.

Areas For Improvement

Areas For Improvement - I, absolutely, love my new tri-level, hardwood decks. Thank you!

Areas Of Satisfaction

Areas Of Satisfaction - Always presented with a highly organized, pre-determined, written schedule of work events to be accomplished, that is anticipated and adhered to. This is my third home-improvement project with RHCB’s.

very polite and professional company

Additional Comments

Additional Comments - The entire team at Red House had been thorough and conscientious throughout the process. They are professional and communicate on a regular basis with us. Looking forward to enjoying our new space soon!

Clean

Clean - each day they vacuumed and mopped the area.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager was great to work with and is very skilled (Kevin)

Additional Comments

Additional Comments - the painter (Marcello) was very detail oriented which I appreciate and it showed in the final product.

Areas Of Satisfaction

Areas Of Satisfaction - Overall fantastic work. Great quality.

Areas Of Satisfaction

Areas Of Satisfaction - Red House exceeded our expectations in terms of communication. Kevin was always approachable and available to answer a question or address a concern. The team at Red House worked so closely together and with us in an efficient and timely manner that there was never any stress or wonder about when something was going to get done. They were clear and honest with their timeline and stuck to it, even through a pandemic (an almost impossible feat!) We are beyond happy with our renovation!

Additional Comments

Additional Comments - We had delayed our kitchen and great room renovation for almost 5 years, afraid of the stress and inconvenience a project of that size would entail. We finally decided to go for it after interviewing Red House. We loved their approach in terms of breaking down the project into phases and their team approach of having the designer, architect, and general contractor all working side by side to bring our vision to life. We were included in every decision and were also supported in narrowing our decisions to 3 before we reached decision overload ( one of my biggest fears!) Their communication was impeccable, quick to respond to an e-mail or address a concern on site. They also made sure we were 100% happy, taking the time to walk through the house with us and address any questions/ concerns, before saying goodbye. Red House made a major home renovation (during a pandemic!) virtually stress free. We are beyond thrilled with the transformation of our home and are very thankful for the time and commitment that the Red House team dedicated to our family.

Areas Of Satisfaction

Areas Of Satisfaction - Aaron was a fantastic project lead. He was hands on, a great communicator, and very respectful in our home. I felt like he treated our house just as he’d want his space handled and we felt very confident with him at the helm. Would love to work with Aaron again!

Additional Comments

Additional Comments - From beginning to end a true Red House experience. All details thought of and well executed. The compliments are flooding in from family, friends, and neighbors!

Areas Of Satisfaction

Areas Of Satisfaction - The lead, Justin, was extremely professional and responsive. His team is also very professional.

Additional Comments

Additional Comments - There were a lot of companies that we talked to and this is who we chose. The team was very responsible and polite. They respect their customer and keep their word. Not only were they on time, but also they take their work seriously. The work they did was incredible and of high quality.

Very well run business. Attention to detail and customer satisfaction like no contractor I have used before.

Recognized Excellence

Recognized Excellence - Tim Hiller project manager for my 2nd extensive renovation. Extremely efficient, knowledgeable and responsive.

Areas Of Satisfaction

Areas Of Satisfaction - Communication of overall project from initial budget to finishing details and follow up. As well as design layout.

Additional Comments

Additional Comments - I have used Justin and his team at Red House for several renovation projects and will continue to use them in the future.