Areas For Improvement

Areas For Improvement - I, absolutely, love my new tri-level, hardwood decks. Thank you!

Areas Of Satisfaction

Areas Of Satisfaction - Always presented with a highly organized, pre-determined, written schedule of work events to be accomplished, that is anticipated and adhered to. This is my third home-improvement project with RHCB’s.

very polite and professional company

Additional Comments

Additional Comments - The entire team at Red House had been thorough and conscientious throughout the process. They are professional and communicate on a regular basis with us. Looking forward to enjoying our new space soon!

Clean

Clean - each day they vacuumed and mopped the area.

Areas Of Satisfaction

Areas Of Satisfaction - The project manager was great to work with and is very skilled (Kevin)

Additional Comments

Additional Comments - the painter (Marcello) was very detail oriented which I appreciate and it showed in the final product.

Areas Of Satisfaction

Areas Of Satisfaction - Overall fantastic work. Great quality.

Designer Knowledge

Designer Knowledge - Lindell and Kathy were delightful to work with. They came up with great ideas and thoughtful comments on our ideas.

Areas Of Satisfaction

Areas Of Satisfaction - Red House exceeded our expectations in terms of communication. Kevin was always approachable and available to answer a question or address a concern. The team at Red House worked so closely together and with us in an efficient and timely manner that there was never any stress or wonder about when something was going to get done. They were clear and honest with their timeline and stuck to it, even through a pandemic (an almost impossible feat!) We are beyond happy with our renovation!

Additional Comments

Additional Comments - We had delayed our kitchen and great room renovation for almost 5 years, afraid of the stress and inconvenience a project of that size would entail. We finally decided to go for it after interviewing Red House. We loved their approach in terms of breaking down the project into phases and their team approach of having the designer, architect, and general contractor all working side by side to bring our vision to life. We were included in every decision and were also supported in narrowing our decisions to 3 before we reached decision overload ( one of my biggest fears!) Their communication was impeccable, quick to respond to an e-mail or address a concern on site. They also made sure we were 100% happy, taking the time to walk through the house with us and address any questions/ concerns, before saying goodbye. Red House made a major home renovation (during a pandemic!) virtually stress free. We are beyond thrilled with the transformation of our home and are very thankful for the time and commitment that the Red House team dedicated to our family.

Areas Of Satisfaction

Areas Of Satisfaction - Aaron was a fantastic project lead. He was hands on, a great communicator, and very respectful in our home. I felt like he treated our house just as he’d want his space handled and we felt very confident with him at the helm. Would love to work with Aaron again!

Additional Comments

Additional Comments - From beginning to end a true Red House experience. All details thought of and well executed. The compliments are flooding in from family, friends, and neighbors!

Areas Of Satisfaction

Areas Of Satisfaction - The lead, Justin, was extremely professional and responsive. His team is also very professional.

Additional Comments

Additional Comments - There were a lot of companies that we talked to and this is who we chose. The team was very responsible and polite. They respect their customer and keep their word. Not only were they on time, but also they take their work seriously. The work they did was incredible and of high quality.

Very well run business. Attention to detail and customer satisfaction like no contractor I have used before.

Recognized Excellence

Recognized Excellence - Tim Hiller project manager for my 2nd extensive renovation. Extremely efficient, knowledgeable and responsive.

Areas Of Satisfaction

Areas Of Satisfaction - Communication of overall project from initial budget to finishing details and follow up. As well as design layout.

Additional Comments

Additional Comments - I have used Justin and his team at Red House for several renovation projects and will continue to use them in the future.

Recognized Excellence

Recognized Excellence - Jason was a consummate professional in his work, demeanor, and communication. When I’m ready for the next project, he will have to be included!

Areas Of Satisfaction

Areas Of Satisfaction - Time line commitment was kept, as well as the budget.

Areas Of Satisfaction

Areas Of Satisfaction - I was happy with the attention given to first consultation. They followed up within a few days with the estimate which included the details we talked about. They started work sooner than the promised date to accommodate my construction schedule. They had Bob on site for all work and Tim, the project manager emailed daily updates. Both guys contacted me as work progressed with appropriate questions to keep things going. The work was professionally done and all contact with the company was friendly with a good attitude.

Additional Comments

Additional Comments - I’ve been in the construction business for 44 years. Very few contractors ( of hundreds) that I’ve interacted with have done as good a job. They “touch all the bases”- listening, communication, good attitude, follow-up, attention to detail, and most importantly, a professional job well done! You get the value you pay for.

Additional Comments

Additional Comments - I would recommend Red House to my friends they do a very good job and all the staff and workers was very nice to work with thank you

Additional Comments

Additional Comments - We have been extremely happy with our experience so far. From the very beginning, we emphasized the importance of responsive communications, and RH has been exemplary in meeting those expectations. In addition, Marianne and Kathy's knowledge and expertise has given us confidence that the end result will meet our needs and look beautiful. They have also been excellent at guiding us in our decisions, without making those decisions for us. Nick communicates in a really clear, concise, and professional manner. And it is clear that Justin leads RH with values of respect, care, and excellence. We appreciate everyone's hard work on what we recognize is a big project with ambitious deadlines.

Recognized Excellence

Recognized Excellence - First, Justin was amazing... both listening to us and getting the design just right. Also always available and addressed any concern right away. Also, our lead carpenter Bob just became part of the family...great communication and very tidy and helpful to us at certain points.

Areas Of Satisfaction

Areas Of Satisfaction - The work is just superb! We love the outcome which met and exceeded our expectations. And though a few things left to finish they met the deadline and we were able to entertain family as hoped for according to schedule! They team really listened to us and gave us the room and kitchen we envisioned. That is rare in my experience. Also, we were coached along as to each section of the work, which was helpful to us as we had never done this type of thing before.

Types of work

Types of work - Bedrooms and porch remodel and new deck

Additional Comments

Additional Comments - We are absolutely in love with the transformation Red House completed in our home. The quality and standard of service is and has been top notch from the day they started working to the day of completion. Justin and his team listened to our needs and adjusted accordingly throughout the process if needed. Tim Hiller was our project manager and always addressed any questions or concerns we had immediately. Dave and Bob were wonderful from the start of construction to completion. They were always detailed oriented and would clean after each days work. That was definitely a plus with a house with 4 kids. Thank you Red House! We look forward to worker with them in the future.

Clean

Clean - The house was usually cleaner at the end of the day than the beginning-by that I mean, even the kids’ breakfast cereal that was dropped on the floor was vacuumed up before I could get to it! It far exceeded our expectations.

Communication

Communication - Between the use of an App to keep everyone on the same page, and having the same PM there everyday to give updates in person, we were NEVER left wondering what was going on, when xyz would be done, where we were at with payments...it was all very clear.

Schedule

Schedule - They stuck to the schedule with astonishing accuracy. I mean, 1/4 of our 100 year old house was getting torn up, we expected some curveballs and set backs...but there were none. It was finished within a day or two of the plan. That’s record-setting!

Value

Value - I think that in this case, as with anything, you get what you pay for. That being said, RH is not the cheapest company you can choose. However, when considering the above (5 stars for professionalism, quality, punctuality, workmanship, materials, communication...) it’s clear you get what you pay for. I believe it’s worth it. Projects done on time, on budget, with flawless execution done by polite, competent, professionals, and personal touches...you won’t find these line items on the contract, but RH delivers nonetheless.

Areas Of Satisfaction

Areas Of Satisfaction - The level of interest that Justin had in our project, our needs, and our family was really unexpected and, honestly, what sold us on RH. He really wanted to help our 6 person family fit more comfortably and efficiently in our 100 year old home so we wouldn’t have to uproot our young kids and move. Nowhere else, ever, have we received that kind of personal attention and customer service. Ever. We are truly grateful.

The initial meeting left me feeling optimistic that I had finally found a contractor who had a process that offered more transparency in how their quote is established and therefore would reduce the risk of hidden costs. Unfortunately this was not the case. After multiple emails, phone calls and in-person meetings we had essentially established our budget and selected our materials. A few days later I received a call informing me that my construction contract would be 20% higher than the budgeted level that had been discussed for weeks. The explanation was that the labor involved with our materials selections was not accounted for correctly. Again, our material choices had been part of our discussions for weeks - these were not last minute changes. Now nearly two months into the process, I reluctantly agreed to modify my choices to get back to my budget level, only to be surprised at the end with another bill suggesting that I had exceeded my "Allowances" in the contract. Once again, my selections were established prior to finalizing the contract so it seems the "Allowances" in the contract were not sufficient to cover the actual work. The overall process was very disappointing. As far as quality of work completed: tile work was exceptional (subcontractor); plumbing was exceptional (subcontractor); trim work & closet door installation was below average (Employee); and design process was disorganized and possibly the reason for some of the miscommunication issues outlined above.

Recognized Excellence

Recognized Excellence - Everyone we worked with was pleasant and responsive

Areas Of Satisfaction

Areas Of Satisfaction - All good

Recognized Excellence

Recognized Excellence - Dave, Kevin, Bobby and his son, and of course, Lynn

Areas Of Satisfaction

Areas Of Satisfaction - The kitchen was very beautifully designed within the footprint of the original 1895 space. Elevating the ceiling (which had been lowered in intervening renovations), installing quarter hewn oak flooring to match adjacent rooms, installing ceramic farm apron sink, all added to a renewed and restored feeling. The team did a great job, from Lynn Shore (Designer) working tirelessly over the excruciating details of design to Dave Devine (Site Leader) coordinating the touching up of final details in finishing stages.

Additional Comments

Additional Comments - I have to say I greatly appreciate the deep commitment to client satisfaction. From Brittney calling to follow up at the start of the process, to multiple design versions with Lynn, to Justin coming out personally, to view and review, to the last follow-through for a replacement for a glider that didn’t work properly, the team were very conscientious. Dave Devine was always very considerate of our time and space. He is also very respectful and considerate of his subcontractors which I appreciate, as well.

Areas Of Satisfaction

Areas Of Satisfaction - Interacting with the employees and contractors! Everyone was kind, courteous , professional, and helpful. When we found a small error in the build (drain pipe pointed at an outlet, rather than directed under the decking), they came out right away to fix before a rainstorm came through and did an excellent job!

Additional Comments

Additional Comments - Red House did a wonderful job and I am very satisfied with the result! As mentioned, we ran into some challenges with the landscaping due to the late season, but that wasn't entirely Red House's fault and they did a great job communicating what challenges we might face and organizing with a very busy landscaper to come out and get everything done. We're so happy with our new backyard and decking, it's so much easier to use and safer for our 3yo son. Looking forward to enjoying it in the spring!

True artisan work. My home looks stunning. I am very happy with the work that Red House performed.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communications and the work crew were pleasant and professional.

Professional & Organized

Professional & Organized - I would give 10 stars if I could. Outstanding. Every single person I dealt with was professional, and the entire process was so organized, you would NEVER imagine you were in the midst of a remodel. It was smooth sailin’ From start to finish.

Problem Resolution

Problem Resolution - When the painter flaked out and didn’t show, our Lead Carpenter picked up a brush and got to work on the finishing touches. No excuses, no finger pointing, just action and results. Very professional. There was an oversight regarding the heat registers-they needed work that was not included in the contract. RH took ownership of the problem and got it fixed, at no charge, without even flinching.

Clean & Safe

Clean & Safe - A barrier was constructed upstairs to keep our young kids and cat out of the work area, and, the entire area was cleaned every day. I never found even one piece of old plaster anywhere in the house or even around the dumpster. It was spotless.

Employees & Subcontractors

Employees & Subcontractors - Justin (the owner) is not your typical “contractor.” His, and his entire staff’s, professionalism exceeds expectations in every way. And even though we knew our project certainly wasn’t the biggest, most prestigious, or most profitable project, we were treated the same (I believe) as if it was, and never made to feel like we weren’t worth the time. Some contractors couldn’t even give us the couresty of a call back, or wanted us to spend more than we were comfortable with to make it “worth their while to drive all the way out there” but not Red House. Justin was very respectful of the fact that while our budget was not large by comparison to other jobs, it was quite a lot of money for us. I felt he took a genuine interest in helping us solve our problem, and that’s why, ultimately, we chose Red House.

Areas Of Satisfaction

Areas Of Satisfaction - Every part of the experience was satisfying. Maybe not writing the checks (that always hurts doesn’t it?) but the result was worth it.

Clean & Safe

Clean & Safe - Great job with keeping things tidy during and after the work is performed

Areas Of Satisfaction

Areas Of Satisfaction - I enjoyed working with the guys who worked directly with me during the renovations. They were very professional, pleasant and easy to work with.

Lead Source

Lead Source - I heard about Red House Custom Building by searching the internet. I think I first saw them on House.

Areas Of Satisfaction

Areas Of Satisfaction - They were very trustworthy. I also like their workmanship a lot.

Additional Comments

Additional Comments - They were very professional, nice and courteous. We are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the bedroom, it's all fantastic. The entire space is beautiful.