Areas Of Satisfaction - The salesman Greg was fantastic! He went above and beyond. Larry and Arron were great as well!
Areas Of Satisfaction - I was most satisfied with the quality of the home. I work in quality assurance and know about quality. As far as the amount we paid for the home, the quality backed it up and I appreciated that.
If I were going to rebuild or to build again I would use R&R.
Lead Source - I looked at various builders and based on the construction quality that I saw with their homes I chose them.
Excellent communication and custom design.
Areas Of Satisfaction - I was most satisfied with their customization.
Lead Source - We saw all of the other houses that they were building around us.
Areas Of Satisfaction - I was happy with the communication, and the warranty.
Areas For Improvement - I had no problems my experience was very good thank you for all your help.
Areas Of Satisfaction - They were so polite and nice to work with. My house is so pretty! The finishing touches like trim work , blinds , and just overall design is just right.
Areas Of Satisfaction - Their experience and advice.
Areas Of Satisfaction - Greg was a great relator to work with!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of R&R Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys