Northeast Kitchen & Flooring was great to work with.
Communication - Northeast Kitchen & Flooring and I had a miscommunication. There was a miscommunication because they used an online system that I wasn't familiar with and had trouble using.
Quality Of Workmanship - I am satisfied with the quality of the workmanship. Every person who came in was top notch in their own specialty.
Recognized Excellence - I would like to recognize several people for their exceptional service. Tommy the painter is amazing! The carpenter took special care to make sure the cabinets were installed correctly. Debbie the designer is creative and helped me get exactly what I wanted. She suggested things to me that I wouldn't have thought of with the design. Mike the owner is very reliable. Mike was very available to us whenever we needed him or had questions.
Areas Of Satisfaction - We really are very pleased with the result. We had certain objectives and the project exceeded our expectations.
Additional Comments - Our experience was wonderful. It was an important project to us and Northeast Kitchen & Flooring understood and respected that.
They are wonderful to work with.
Recognized Excellence - Debbie was a wonderful interior designer and wonderful salesperson. Bob is very competent. I want to hire him on my own. They were all very good.
Areas For Improvement - They didn't fall short. We did have few concerns at the beginning, and they always addressed them. We are very satisfied.
Areas Of Satisfaction - They were just wonderful to work with.
Recognized Excellence - The whole team was excellent.
Northeast Kitchen and Flooring is an excellent, honest, friendly company. The team works so well together to produce outstanding workmanship. My kitchen is the kitchen of my dreams thanks to this incredible company. I would highly recommend them to anyone!!
Areas Of Satisfaction - Staff, exceptional attention to detail, friendly, honest, highest quality workmanship, attentive to any question we had, suggestions for best use of space—just about everything. Northeast is an incredible company with an incredible work ethic!!
Additional Comments - Highly recommend this company!!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Northeast Kitchen & Flooring as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys