Keeping me on budget, good communication throughout the process
None. Very good experience so far.
Michael Roberts is excellent, very professional, communicates with us constantly to keep us up to date. We are 5 weeks into the construction of our home and everything is running smoothly so far!
Mike and Debbie were great and Rob was awesome.
We are very pleased with the process it was easier than we thought it would be. We were able to check on things daily and no one ever asked us to step back. Mike has been good about addressing issues promptly.
We love our home. Mike did everything we asked and was very responsive.
Very responsive, adaptable, listened and communicated well
We had a great experience from the beginning to end. We would most certainly use and/or recommend Michael Roberts Construction. He was fantastic in every way.
Great builder, great quality, fair, attentive
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Michael Roberts Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys