I have lived in a Markel home in the past.
We would not recommend Markel Homes. Our home had many severe problems, and we are very dissatisfied with the warranty experience after closing.
The day we moved in (after running a load of laundry) we discovered our washer drain line had not been installed into the drain as it should have been, so when we ran the washer gallons of water poured down the 3 levels of our home. We bought our washer and drier from Markel Homes, so it was their responsibility to properly install the unit. It took about a month of living in construction, water/mold remediation, drywall reconstruction, carpet removal and replacement to rebuild all the sections of my home affected by the water damage.. Following a complete rebuild, Ferguson (Markel’s appliance sub contractor) sent back the same subcontractor to our home to install the washer properly. During this second installation the washer flooded our whole home again. It took about another month for water/mold remediation, dry wall repair, stairway replacement, etc. to be redone and then all reconstructed. I work from home and lost over a month of work with no pay as a result of all the construction happening in the home. I became extremely ill from living in a construction zone and being exposed to toxins. Rather than any accept any financial responsibility, Markel passed it on to their subcontractor’s insurance. My husband and I then were in a 7 month insurance battle with Markel’s subcontractor’s insurance so we could get reimbursed for all the money we had to spent to mitigate mold, water damage and hotel expenses when our home was unlivable due to the 2 floods. We’ve been appalled by the extreme lack of human compassion and care from Markel Homes during these events.
Our home also had constant problems with electrical tripping (which I’ve heard neighbors say their electrical is problematic as well). After many attempts to resolve the issues with Markel, we hired an outside electrical company (not associated with Markel) to fix the issues we’ve been experiencing with constant tripping, and we now have no problems with tripping.
We also had major problems with the HVAC system. The entire summer we lived with 80 plus temperatures in our upstairs and our coils from the furnace to compressor were freezing weekly. For several months I was reaching out to warranty (Vicki) for help, that resulted in Markel’s HVAC subcontractor East Side Heating and Cooling coming to our home. East Side was unable to figure out what was wrong with the system so they told us everything is “normal” with the HVAC system, which was extremely frustrating. After our coils froze again and we had no AC in the middle of summer on a weekend - we hired a 3rd party company to do an evaluation on the home and wrote a report that we then sent to Markel, which outlined the problems with the HVAC system. My husband and I also called the city of Longmont to try to see if our HVAC was even within city code guidelines. The city inspector we spoke to was very concerned and called the superintendent of the development (Scott Lask) right away. Only after their call did Markel admit that the HVAC system needed corrections.
After months of me advocating for the HVAC to be fixed, Markel ended up replacing the compressor to be a larger size to cool our home (2.5 tons instead of 2 tons) as well as moved a return air vent in the primary bedroom that was installed in an improper place (it was installed on the floor next to the supply vent).
The problems in our home and the subsequent experience with Markel’s warranty representative, Vicki, have been extremely stressful and disappointing, to put it lightly. When we had minor warranty problems like chipped paint or small fixes needed, it was no problem at all. When it came to the big ticket items that were problematic – i.e. drain line not being installed that flooded our home, electrical and HVAC, it was very difficult to get the items even acknowledged and then resolved at some level.
We hope Markel takes their experience with our home and learns from it.
Any building project is going to face delays or unexpected changes. The thing with Markel is that they always handled these issues professionally, they listened to our concerns, and found great compromises.
West Grange built by Markel Hones is beautiful and I love the mountain views. I have a house that is well built with upgraded features that come with the house. The sales people and superintendent are outstanding.
My entire experience with Markel homes has been great! From my sales manager Roz to Scott and his crew, and everyone else who was involved with completing my new home. I would highly recommend Markel homes to anyone is is looking to build a new home.
Markel is not a leader in environmental or ecologic management - what a lost opportunity
Great service. Very thorough
They have been great to work with.
Overall we have been pretty happy with Markel. They communicated well during build process.
Bought existing model. Didn't work with Markel during the construction process.
We have recommended Markel multiple times in this process. We have found that each step of this process was seamless and the build quality is exceptional. Having been through a couple of builds in the past we were amazed at how well this went in spite of the many things that could have gone wrong considering the state of world during COVID. Our transition was easy and we do not, in the least, miss our former home.
Superintendent Scott Lask was good to work with
The quality of construction and the customization features of the homes is fantastic. Other builders in this price range do not offer the same quality and willingness to work with you on customizations. The team that we worked with to build the home (Tracy and Ed) were fantastic and always worked with us when we wanted to make customizations, even if it wasn’t an option they offered in their package. The quality of the home has held up and shone over the year that we have lived here.
My experience with Markel home builder was overall positive and the responsiveness when I had a question or issue was timely and professional. Special recognition goes to Jason and Vicki. They were patient and friendly every time I communicated with them.
I don't this my description of the quality and warranty response would be considered a recommendation.
Everything is good, but there is additional evidence that shows that work completed is incredibly noisy when the wind blows. The system is very noisy when the wind is high.
I became less likely to recommend after seeing the cost cutting from my first purchase with Markel. Changes were made to cut costs without informing the client. I found out after seeing my friend's 2nd Markel property. Solid doors to hollow doors, solid wood drawers with dovetail to composite nailed, sliding solid wood pull outs in cabinets to shelves, windows and sliding doors to patios are lower quality and do not work as smoothly. Kitchen counter is a full inch lower. Cost cutting is fine but a 2nd time buyer is expecting same features/quality as first purchase so should have been informed of all changes and given opportunity to upgrade. In my case I was able to upgrade the doors and drawers but only because I found out from my friend's place after she closed.
Nice design. Thoughtful features. well constructed.
The home buying process was very smooth. I'm used to buying existing homes and getting into bidding wars with other buyers, and dealing with unknowns in the house itself. With Markel, I knew exactly what I was buying and for what price. Marlita the sales manager and Jason the superintendent were very responsive to all my questions, offered lots of information I didn't even know to ask about and even made upgrades such as a tankless water heater, powder room sink cabinet and patio fencing based on opportunities that arose during the build process. I feel like I was treated like a queen! They clearly take great pride in their work and are very professional in ensuring all parts of the house met their own very high standards when I moved in.
I had to cancel my contract for a new build. The entirety of my $12,000 deposit was kept under the guise that I cancelled the contract during COVID and that the unit would not sell for a higher price than I had originally contracted. I understand keeping a good chunk of the money for services rendered, but to keep the entire deposit when nothing had been started that couldn't be undone, and the home would most likely sell for more, is institutionally sanctioned stealing as far as I'm concerned.
Sales and warranty service is excellent. I feel the quality of construction should be better.
Great quality home - I am very happy with my place.
At first I was blinded by the newness of my home, but after a full year of living here, I would never want to share the anxiety this house has caused with a friend. I feel like Markel is continuing to cut corners with and not address larger issues with the build.
Yes we have already recommended a couple of friends and family members for future homes/duplexes in West Grange
We love many elements of our home, but some of the choices that Markel made for things like heating/AC, garbage disposal, even toilet paper holders were all the least expensive and not scoped well to a home of this level
Markel builds the best new homes of any in the Boulder area.
Please see comments below.
Customer Suggestion - I continue being impressed by the level of construction and attention to detail Markel Homes produces. Tracy was fantastic to work with. She communicates in a timely manner which is especially necessary throughout the new construction process.
Markel is amazing!! They have great, unique designs that fit a variety of families needs. Our house is less than 1000sqft, and it's amazing!! It fits our family really well, is still built with the same quality and craftsmanship, and is very energy efficient. Overall it's a great value and we are extremely happy with Markel homes.
The team we worked with during the planning and construction process was great. Tracy & Ed effectively communicated and managed our expectations. They were a lot of fun to work with too, which made it even better.
These homes are beautiful and well built. We love the location and the sales process was smooth and efficient. I would definitely recommend a Markel home to anyone asking.
We had such a wonderful experience throughout our purchase and build. From casual chats with the ever-engaging Marlita to frequent run-ins with Jason around the neighborhood, we saw how the company employees genuinely took pride in their work and in the houses they built. We were originally taken with Markel houses having lived across the trail from one of the original Markel homes in Silver Creek. As our Meritage house started showing its age, the Markel house remained as appealing as ever. As we moved forward with our purchase and construction process, I knew I could count on the honesty and integrity of all Markel employees and contractors I would interact with. We saw the quality of the build on a daily basis and now that we've been in our home for a few months, I have eagerly grabbed friends and strangers alike to recommend they snap up a lot before they're no longer available.
Additional Comments - Building superintendent Scott Lask is fantastic. He was comprehensive and patient throughout the walk through, answering all of our questions and providing excellent information on how the house works, and required periodic maintenance we'd want to do to ensure we don't void warranties.
They struggled with keeping date commitments and getting the options correct in the home.
Having worked with two custom home builders before, we were not fully satisfied with Markel's structured approach with limited owner input and choices
I love being in this new home but I do have reservations with the quality of workmanship with some of the subcontractors. The electrical subcontractor put in the incorrect female receptacle for the dryer, providing a 50 amp oven range receptacle, rather than a 30 amp dryer receptacle, which is a possible code violation. The two overhead fans' light are delayed when their switch is turned on. A leak for a copper sweated pipe in the basement had a small observable leak which meant I had to have the plumber return to correct it. There is a 3/4 inch height difference between two living room windows' sills which should be at the same height. The subcontractor for the all the interior doors has done a horrible job finishing the bottom of the doors in a satisfactory fashion. Door hardware installed pushed the maple veneer away from the door core. Two doors' maple veneer in bottom corners already seem to be pulling away from the core of the doors. There are varnish spots on bathroom tile and hallway flooring that seem to be the result of these doors' finish. The painter subcontractor left white paint spots on the top corners of these doors. These were noted by blue tape and even after somebody corrected these corners, I have found blue tape and white paint that was missed by this person. I had to have the garage door installer return to correct the screeching sound of the door as it closed. A heat register underneath the laundry sink has never been installed.
The HOA (which is now managed by Markel Homes) provided the incorrect address for the post box so I had to get the post office to contact the HOA to resolve this issue. The plumbing for the outdoor sprinkling system goes thru my basement and has to be changed by the plumber so that the HOA can winterize the landscaping watering system without coming into my basement twice a year to shut it off and turn it on.
Now I been in contact with Scott Lask, the Markel Homes construction superintendent, who has been more than accommodating to address these issues after we did the walkthru and when I now bring them to his attention. I will be noting the ones not corrected yet in the 60 day warranty process. I just wonder why these subcontractors are not double checking their work to make sure these issues are correct at the time they do the work. Or that someone is inspecting their work to ensure all these problems do not arise after I have moved into the house. This is my first time I have bought a new home. Are the number of issues I need to have corrected normal for a new build? For the price I paid for this home, it seems unreasonable for so many craftsmanship issues to be arising and that I have to set aside my time to meet with these subcontractors when they come back into my home to correct work that should have been done properly in the first place.
They are very thorough and polite.
Areas Of Satisfaction - Marlita and Jason were a joy. They were so professional, personable, and truly know the meaning of CUSTOMER SERVICE.
I've been impressed with the quality of material chosen and workmanship in my Markel Home.
Additional Comments - I've bought several homes in my life, this was by far the best buying and follow through experience.
There have been a few construction issues experienced by my neighbors that would leave me not giving a full five star rating. The problems that have shown up have been resolved to everyone's satisfaction.
Additional Comments - I am a realtor and Marlita is one of the best on site sales agents I have dealt with. She follows up on communications, explains the process well and is very pleasant to deal with.
They were great. They listened to me and were on time.
I just feel the cost of the home does not reflect the quality of the home.
Areas Of Satisfaction - The building of the whole house! Beautiful work!
The experience was amazing... could not be happier. I tell everyone I can about Markel Homes. Thank you!
Additional Comments - Thank you! I will continue to refer people. This was an amazing experience. Jason and Marlita are wonderful to work with...
During this early phase, I am disappointed in the lack of detail available from Markel Home. And am hopeful that this turns around as the build process kicks off.
We are very impressed with Markel and their quality compared to other home builders in the area.
I would definitely recommend them because of Ed. It is a 5 specifically because of Ed and his professionalism during walkthrough and follow-through after. I was impressed that one of the owners of Markel came to our closing and actually cared enough to say congratulations because a house purchase is a big a deal.
I think they are excellent, responsive and I like my home. I feel comfortable with my home. I would give Scott Lask and Marlita the highest recommendation possible, they were excellent. The crew that Scott brought into the home was excellent. There seemed to be a labor shortage, so there were some things that got backed up on. Scott was able to get them done in a timely manner.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Markel Homes Construction Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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