EXCELLENT COMPANY FROM START TO FINISH AND MORE The service provided by Ryan Johnson, Manager in the initial review, explanation of products and cost, explanation o quote, providing documents and relevant information was transparent and without ambiguity. Project was carried out by Roberto and his crew. Very professional, neat and mindful. Excellent finish of entire roof. Slight delay in obtaining Velux skylight. Post installation warranty document process could be improved and made customer friendly. Overall: trustworthy, transparent, reliable and quality work with good supervision by Ryan. Surely will recommend this company to many.
Work was excellent, but price-increase was suspect.
Well.... The roof was installed but it was the wrong roof. Y'all agreed to re-do but no one ever came back or called... that was a year ago.
Fast fair friendly and professional service.
Justin, the salesperson, was nice. I appreciated that they came back out to resolve any issues I had.
They did an excellent job meeting all the requirements of the work.
Excellent quality materials and very professional quality work. Roof was started and finished in two days. Finished roof shingles were beautiful, and matched the color and style shown in the literature. The Project Manager listened patiently to all of my concerns and quickly addressed any issues. I selected the hurricane resistant shingles and received a discount on my homeowners insurance. I highly recommend Houston Roofing and construction to anyone planning to put new shingles on their roof. The neighbors are jealous!
Recognized Excellence - Justin was very good. Answered questions clearly. Definitely professional.
The initial consultation rates a five. Execution rates, at best, a two. Resolving the core execution rates a three and a half.
I have already recommended Houston Roofing and Construction to many people. They have never let me down. They are hands down the best in Houston.
Justin was wonderful to work with and made sure all of my questions were answered. So reliable and trustworthy.
Good work -fair price
I sure would recommend you all
After a year of different companies, Houston Roofing knew the issue right away and fixed it!
I supposed they did a good job, but I think I paid a premium price. I'd give them a C. Cleanliness was fine.
They did a good job with the roof and cleaning up. They were just good all around. I would say an A.
I had a positive experience.
I'm good with them. They've done a good job. When they say they were going to come out, they pretty well came out. If something went wrong, they gave me a call back. I'd give them an A. Looks good. Good communication. I recommend them all the time.
HRC was very responsive to any inquiries I had and was pretty quick to respond. I'd grade them an A. They left some nails behind, and we saw them, and they ended up coming back, doing a sweep, and picking up all the nails.
They have good service and good customer service. I'd grade them with an A.
It was a positive experience.
HRC is fine. The job is done nicely. I have no complaints. They're fine. I'd give them an A, excellent.
They did what they said when they said it. I'd give them an A.
I thought they were very responsive and got the job done in a timely manner. I'd probably give them a B+. Quality of work was quite well. with the small exception of a round fence pipe.
It was OK. They got my roof on; I can't do it. I would say a B. It was just a timing thing. The work was good. Very good.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Houston Roofing and Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys