We are very happy with our new pool and highly recommend Houston Cool Pools. Our project was on-time and slightly under-budget, even when the pandemic stay-at-home order was announced just before our plaster was scheduled. We have been enjoying our pool for two months and it is working perfectly. Mike (owner) and Miguel were very responsive and supervised all the workers and answered all our many questions and addressed any few concerns we had. We spent a lot of time with John Kvrgic planning the pool and it turned out exactly as planned. Everyone at HCPs was very knowledgeable, courteous and professional, and their workers were all well behaved and the worksite was neat.
We are very happy with our pool! It was completed in a timely manner, and the installation crew worked tirelessly to complete the work.
Houston Cool Pool is an excellent company for anyone looking to construct a pool. I will not hesitate to recommend this company. They are honest and will go above and beyond to keep their customers happy. The owner Mike Lopez is exceptional, he is professional, polite, knowledgeable he makes suggestions, ultimately it's your decision but I can gladly say every suggestion he made turned out awesome. I shopped 5 other contractors not only was his price one of the best for what you get but his finished product is beautiful. Hey Mike great job to you and your team we love our pool, you worked with me and my family every step of the process, it took my family three years to make a decision on the project but give us time and never pushed us about anything.Thanks Mike Lopez and Houston Cool Pools
Great experience! Mike and his team were always accessible to answer questions and provide feedback regarding the progress of our project. Personable, responsive and committed to good quality work.
This is my second pool with Houston Cool Pools. I do recommend them.
Mike was awesome to work with and very fairly priced. Our pool has been performing amazingly since the install and Mike has addressed any and all problem's we've had quickly with our utmost satisfaction. Thanks Mike we love it!!
We were amazed at the processes involved in building a pool. So many steps to attend to! Houston Cool Pools did an excellent job with every detail from contract to completion. We love everything about our Cool Pool!
Areas Of Satisfaction - Workers came to complete something almost every day. We felt good that our pool was being worked on continuously and no one forgot about us.
Houston Cool Pools helped us design our perfect pool and had it installed in a month, as promised! We love our new pool!!!
I am extremely pleased with my pool installation experience! Mike and his team were proficient and professional. I felt that I received a fair price and did not feel pressured at any time. My pool is great and our family enjoys it!
I am very satisfied with them. They are very honest and a trustworthy Company. Any problems that arose, they took care of.
Houston Cool Pools was professional and attentive to client's needs.
We have a very beautiful pool. Hopefully, they took picture of it and use it as marketing.
They were very professional and I was very happy with them from start to finish. They were always on top of things.
Houston Cool Pools is the best! We have recommended them to several friends and our friends were very pleased as well. No need to look anywhere else, no other company compares!
Very professional staff and efficient answers. Good value for the money.
Areas Of Satisfaction - I was most satisfied with the customer service and product.
Houston Cool Pool was a great company to work with. Mike Lopez and his crew were knowledgable, responsive, and fair.
We have referred Houston Cool Pools to several friends. We are very happy with their service after the sale. They always return my calls and answer all questions to my satisfaction.
Any follow-up service required was done to my satisfaction and very professional but sometimes I had to wait for one or two weeks for a response.
Matt, the supervisor over the project, was impeccable in every aspect of the work.
Great staff, attention to detail. Didn't try to over sell. Listened to the customer.
This was our first pool and we heard many horror stories about pool builders and problems with schedule and construction. Cool Pools was recommended by a friend so I opted to consider their company along with a couple of others. We felt comfortable with them and felt like we were getting a fair price. The whole experience couldn't have been better. Two years later we have no regrets.
We are extremely satisfied with Houston Cool Pools and highly recommend them. Mike Lopez and Matt Ochoa built us a beautiful freeform pool, spa and expanded travertine patio. You should see the stone work. Love it!We went with the in-floor cleaning and it’s the way to roll. We also added the UV and Ozone sanitation systems to the Rainbow Chlorine Feeder to keep the chemicals down. All in all it’s easy to maintain.We even heated the pool over the Christmas holidays and enjoyed four glorious days. We were swimming on Christmas day, what a hoot.
Areas Of Satisfaction - Everything from design to completion.
I interviewed several pool builders and Mike seemed to know his business very well. He was always professional and responsive to my questions. I have had to call him several times since the pool was finished and he has always been responsive and helpful. I've been very happy with the end result.
I would recommend them to anyone who wants to build a pool!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Houston Cool Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys