For me, I had Marcus at the company who helped us with his e-mails and phone. John-- the owner--actually came out to to give us a quote. I thought he was very reasonable. He also gave me a two week estimate, and they were able to do it early. Overall, everything was good--more than I expected. I was very impressed.
They were easy to work with and did good quality work!
Green City Window & Door was very professional in the way they handled our project and kept us informed of our progress and timing of what was going on. I appreciated having Marcus here to be able to communicate with that. The installers were instructional as well in terms of what was going on, issues discovered, and how they were going to take care of those.
All employees and staff were wonderful to work with and extremely helpful. They did their jobs well and efficiently. They even came back and did a little work that a day later to fix something the way I wanted it.
I really like the quality of commitment that the company shows. Jon was especially professional, knowledgeable and easy to communicate with. He is good at keeping relationships between the customer and also the crew on the job site. The crew worked very efficiently and were more than welcome to answer any questions I had. They did a very good job with their work and double-checked everything to make sure it was done correctly.
Installer arrived when they said they would, adapted to some quirks of our house with a shake of his head and a simple "Well, that's interesting!" After the door was in, he left the site cleaner than when he started. Absolutely confident in the job they did. Would definitely hire them again.
It's the best value we could find in the Bellevue area. Highly recommend this company for window/door replacement job.
Green City came out quick, fixed my really old broken window no fuss no muss.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Green City Window and Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys