They need to be more open and negotiable with everything and/or compromise with certain things.
The problem is that there's no local contact to address the issues immediately. That is a big problem. Everything is done by email, and nobody responds. It's very frustrating. For example, we moved into the house and on day-1 the air-conditioner was not working. They never filled it with freon. We got no response from the numbers they gave us, so we had to call and independent guy because we were in the house and there was no heat or air-conditioning. There was no freon. They didn't even fill the freon before they handed over the house. The guy said we need to call them, that they need to fill up the freon and take care of the whole job because the warranty is covered through Grayhawk Homes. We had to take care of it that day.
Change order charges are ridiculouse and irritating. If you are sticking with change orders then going over blue prints without giving a copy to the homeowner to review is not right. No house dimensions etc. Is bad.
i like all interior and really good location and very good neighborhood.
So far, they build a structurally sound home, but if you care about attention to detail I'd steer clear as you'll have buyer's remorse for a long time. In regards to customer service there were and still are things that should be taken care of, but they won't and don't appear to show any level of care. I wasn't able to work with anyone beyond my warranty guy, who was great, but per him, those above him didn't care to get involved to help with the things that were and still are the most important to fix.
Mr. Robert Kelley from the warranty team is a very professional representative of the Grayhawk team. Unfortunately Mr. Kelley is overloaded with excessive responsibilities and as a result the warranty work on our home that was scheduled to be completed weeks ago are still unresolved and have been rescheduled multiple times due to his lack of availability to address these warranty items.
Repair work was a nightmare and the punch list provided to Rick was never completed. Overall the home is fairly built but the deck is very poor even after repairs made at one year mark. Other one year repairs were made poorly with fixes that I would never allow or do myself. For example, fixing drywall and not repainting and leaving it up to the home owner? Fixing a door that is out of square but moving the hinges in which they show the cut out around the hinge because it was not done correctly the first time. I have to look at this everyday after purchasing a very expensive home. I don't feel the job superintendent did his job when overlooking the work performed throughout the different stages in the building process.
They make a good energy efficient house. You have to really watch how they do the construction to make sure that you don't have any problems. One of the employees told me that they are told not to point out any deficiencies unless the homeowner says something. If he does not say anything than it goes away. That is not good.
Greyhawk Homes did not keep their word. They kept changing things around on us.
Very satisfied so far!
Still finding issues with paint finishes on and around the trim work through the house. Other than that we have been happy.
Grayhawk is a trustworthy company for quality homes of varying price ranges. We have been very satisfied with our home with a few minor exceptions that can easily be remediated. When purchasing a home from Grayhawk, I would recommend trying to enter into a contract at the earlier stages of construction so you have more influence on what comes with the house e.g., colors, sprinkler systems, fixtures, patio cover, etc. I would definitely purchase from Grayhawk again.
I am very satisfied with their service. They are very professional. I worked with Jennifer, the agent, and she was very, very helpful. The whole team worked together very nicely and effectively.
Overall it is a beautiful home.Our only issues is that the granite does not looked to have been sealed.
Stay away from GreyHawk. Worst investment ever. My house under appraised. Very unorganized. Hard to get issues fixed. Very unknowledgeable staff. Poor quality of construction. Loss of investment.
The work was very good, the people we worked with were professional and kept us updated on the process.We would have them build us another house if we were ever to do this again.
Adjudication of issues noted above will determine whether we will recommend them or not.
Grayhawk Homes is excellent! I am very happy with everything.
Gray hawk built a nice home, however failed to complete build by the date schedule to (July of 2017).. was completed (November of 2017). during the final walk through, we labeled items to be completed by move in; Items were not completed. We moved in and items are still unresolved or to be completed. Paint job is rushed and eye sores around the home take away values of the property.
Make sure that you do a thorough walk through. After they get their money they do not care about the customer anymore. Make sure you check all the nick-nacks. They did not put gutters on the house. There are two sets of rulers. One set is for the customer but then when it comes to them they don't want to pay up.
It was a really great experience for us! The process was smooth and easy and they were very accommodating to our build.
Greyhawk Homes was wonderful to work with and met all of my expectations.
The home is great, I am very pleased with the entire process. I would use Grayhawk again and have no problem recommending them to family and friends.
As a whole I was not especially impressed with the company. During the design meeting I was disappointed that I did not have the option to customize certain features of the home. To be fair, they let me know this up front, but I was still surprised I was not allowed to buy my own shower, for example, and have it installed in place of the one decided on by the company. Additionally, I did not feel like the interior designer was helpful in making design decisions. I found it difficult to visualize how things would look when completed and lady whose job it is to provide recommendations was reluctant to do so.I was most disappointed in the fact that the closing date was moved approximately four times and the home was completed approximately two months later than originally advertised. I made plans to move multiple times, but the closing dates kept shifting without any warning. I even canceled an overseas vacation when they told me I would close at that time, then after canceling my trip they moved the closing date again to an even later time...so no home and no vacation when I expected to have both. I also extended the contract on my apartment multiple times, of course this was not free and I paid additional fees for which I was not reimbursed. It was a bit of irony that in the contract you are obligated to pay the company a fee for every day you are late to close, but they do not return the same favor if they do not follow through on their commitment. This was very disappointing.When the home finally closed the build quality appeared rushed and without attention to detail. For example in some places where carpet meets tile there are gaps, the fiberglass shower/tub has some very small dings, there is a dried drop of paint on the carpet, and the dryer duct was long enough to make it very difficult to install the dryer. I feel like it had a lot of potential for a quality build but the potential remained unrealized.Of course not everything is bad; I really like the design of the home, it's simple and makes a lot of sense. I like the ceiling heights, the extra space in the garage, the appliances, and storage space. The neighborhood is nice as well. Overall I am not disappointed, but I also had higher expectations.