They need to do a better job following up behind contractors and ensuring quality.
I really appreciate everything they did. They kept me informed throughout the whole process.
I was very happy with the service and people. I met Mr. Grayhawk. He was very friendly. I would recommend Grayhawk Homes to anyone!
It was difficult talking to the company. I had to go through my realtor for everything to get in touch with them about construction questions and issues. It was hard having to be the middle man, especially because I know about construction and talking directly to each other would have been easier.
It is hard to recommend a builder when one of their employees tells us we didn’t “pay for quality work”! That is not something a new homeowner wants to hear when they spend $260,000 on a house.
Once Mrs. Rozanne Erikson, Dan or David get my name, they will pretty much know why.
Some of things in the home are still incomplete even though I have moved in. It also takes a long time for them to get back to me.
They don't even deserve a one star. Worst company we have ever dealt with. Before making a big purchase, I advise doing your research with other qualified builders in the area. My house is a piece a crap and half put together. There was still blue tape present in the home the day we moved in. The warranty guys are liars and they half do things. They told my husband they were not fixing anything and because my husband told them they were full of crap, they then proceeded to file a false police report of the incident. A company that automatically assumes they are right but cares less about the customer. Judy Johnson’s response was “but we have to believe them”. What about your paying customer? You didn’t even try to call, you sent a certified letter! Piss poor customer service and communication!!!!! No one is ever on the same page. Once the loan goes through, they do not care one bit! This is how today's veterans are treated!! Second time I’ve posted this review, let’s see how long it stays up.
Would never recommend to anyone. Iv had many friends ask me about homes to buy and I would never recommend this headache to them. This isn’t J Ramirez this is his wife.
They need to be more open and negotiable with everything and/or compromise with certain things.
The problem is that there's no local contact to address the issues immediately. That is a big problem. Everything is done by email, and nobody responds. It's very frustrating. For example, we moved into the house and on day-1 the air-conditioner was not working. They never filled it with freon. We got no response from the numbers they gave us, so we had to call and independent guy because we were in the house and there was no heat or air-conditioning. There was no freon. They didn't even fill the freon before they handed over the house. The guy said we need to call them, that they need to fill up the freon and take care of the whole job because the warranty is covered through Grayhawk Homes. We had to take care of it that day.
Change order charges are ridiculouse and irritating. If you are sticking with change orders then going over blue prints without giving a copy to the homeowner to review is not right. No house dimensions etc. Is bad.
i like all interior and really good location and very good neighborhood.
So far, they build a structurally sound home, but if you care about attention to detail I'd steer clear as you'll have buyer's remorse for a long time. In regards to customer service there were and still are things that should be taken care of, but they won't and don't appear to show any level of care. I wasn't able to work with anyone beyond my warranty guy, who was great, but per him, those above him didn't care to get involved to help with the things that were and still are the most important to fix.
Mr. Robert Kelley from the warranty team is a very professional representative of the Grayhawk team. Unfortunately Mr. Kelley is overloaded with excessive responsibilities and as a result the warranty work on our home that was scheduled to be completed weeks ago are still unresolved and have been rescheduled multiple times due to his lack of availability to address these warranty items.
Repair work was a nightmare and the punch list provided to Rick was never completed. Overall the home is fairly built but the deck is very poor even after repairs made at one year mark. Other one year repairs were made poorly with fixes that I would never allow or do myself. For example, fixing drywall and not repainting and leaving it up to the home owner? Fixing a door that is out of square but moving the hinges in which they show the cut out around the hinge because it was not done correctly the first time. I have to look at this everyday after purchasing a very expensive home. I don't feel the job superintendent did his job when overlooking the work performed throughout the different stages in the building process.
They make a good energy efficient house. You have to really watch how they do the construction to make sure that you don't have any problems. One of the employees told me that they are told not to point out any deficiencies unless the homeowner says something. If he does not say anything than it goes away. That is not good.
Greyhawk Homes did not keep their word. They kept changing things around on us.
Very satisfied so far!
Still finding issues with paint finishes on and around the trim work through the house. Other than that we have been happy.
Grayhawk is a trustworthy company for quality homes of varying price ranges. We have been very satisfied with our home with a few minor exceptions that can easily be remediated. When purchasing a home from Grayhawk, I would recommend trying to enter into a contract at the earlier stages of construction so you have more influence on what comes with the house e.g., colors, sprinkler systems, fixtures, patio cover, etc. I would definitely purchase from Grayhawk again.
I am very satisfied with their service. They are very professional. I worked with Jennifer, the agent, and she was very, very helpful. The whole team worked together very nicely and effectively.
Overall it is a beautiful home.Our only issues is that the granite does not looked to have been sealed.
Stay away from GreyHawk. Worst investment ever. My house under appraised. Very unorganized. Hard to get issues fixed. Very unknowledgeable staff. Poor quality of construction. Loss of investment.