Grayhawk Homes does expectational work. I love my home!
I bought a 240,000 dollar home. I expected there to be a higher quality of workmanship. Looking at the home, I see a lot of nicks and dings. The walls are okay, but all of the trimming around the doors is all nicked and dinged. You have got to be kidding me. This is the standard upon what we are building houses on and it's very disappointing. It's concerning for the future because you're basically making a house disposable and it's suppose to be something that is lasting you for 50 years. I'm probably not going to stay there for the long term because I am highly concerned about the workmanship and the build quality. I had a leak inside the house that got fixed, but I am now concerned about the mold inside the house. I have no idea how the contactor is going to handle it. Is he going to tear up the drywall to make sure that my house is not full of mold already or is he just not going to care? They can say it's dry and the mold won't keep growing. Yet, we are in the south and it's humid outside. So, mold will grow. Chances are it's not going to stop if it's already been exposed. So, that's where my concerns lie.
Would recommend Grayhawk with lessons learned from my experience because my home is fabulous.
the customer service is HORRIBLE, and they have a lack of response
I would give them 4 stars out of 5.
No I don’t think we will be recommending Grayhawk Homes, certainly not to our friends. We submitted our 45 day list to be addressed and have heard nothing from them. Also, there were three items given to Anthony and Lester on the final walk thru that was supposed to be done before closing. None of them have been done and we could have stopped the closing on that basis but took them at their word that they would take care of the items and proceeded anyway, my bad!! I understood from Anthony that those completions were under Lester’s perview. With that level of “commitment “ from them hopefully we won’t experience the same level of functionality and ware on the home. The folks next door are not satisfied with their experience either so that tells you a great deal. Wish I had talked with them before purchasing. May have thought twice or atleast been a hardass about the repair and maintenance items! Again, my bad!!
The process was sporadic. There were items that were not completed that could have held up closing.
Good, I told some of my friends about Grawhawk Homes.
There were some verbal agreements made between my Realtor and Grayhawk Homes. Grayhawk Homes did not keep to their verbal agreement because it was not listed in the contract.
I feel that the builders should have taken a little more care. The builder could've taken better care tidying up.
They need to do a better job following up behind contractors and ensuring quality.
I really appreciate everything they did. They kept me informed throughout the whole process.
I was very happy with the service and people. I met Mr. Grayhawk. He was very friendly. I would recommend Grayhawk Homes to anyone!
It was difficult talking to the company. I had to go through my realtor for everything to get in touch with them about construction questions and issues. It was hard having to be the middle man, especially because I know about construction and talking directly to each other would have been easier.
It is hard to recommend a builder when one of their employees tells us we didn’t “pay for quality work”! That is not something a new homeowner wants to hear when they spend $260,000 on a house.
Once Mrs. Rozanne Erikson, Dan or David get my name, they will pretty much know why.
Some of things in the home are still incomplete even though I have moved in. It also takes a long time for them to get back to me.
They don't even deserve a one star. Worst company we have ever dealt with. Before making a big purchase, I advise doing your research with other qualified builders in the area. My house is a piece a crap and half put together. There was still blue tape present in the home the day we moved in. The warranty guys are liars and they half do things. They told my husband they were not fixing anything and because my husband told them they were full of crap, they then proceeded to file a false police report of the incident. A company that automatically assumes they are right but cares less about the customer. Judy Johnson’s response was “but we have to believe them”. What about your paying customer? You didn’t even try to call, you sent a certified letter! Piss poor customer service and communication!!!!! No one is ever on the same page. Once the loan goes through, they do not care one bit! This is how today's veterans are treated!! Second time I’ve posted this review, let’s see how long it stays up.
Would never recommend to anyone. Iv had many friends ask me about homes to buy and I would never recommend this headache to them. This isn’t J Ramirez this is his wife.
They need to be more open and negotiable with everything and/or compromise with certain things.
The problem is that there's no local contact to address the issues immediately. That is a big problem. Everything is done by email, and nobody responds. It's very frustrating. For example, we moved into the house and on day-1 the air-conditioner was not working. They never filled it with freon. We got no response from the numbers they gave us, so we had to call and independent guy because we were in the house and there was no heat or air-conditioning. There was no freon. They didn't even fill the freon before they handed over the house. The guy said we need to call them, that they need to fill up the freon and take care of the whole job because the warranty is covered through Grayhawk Homes. We had to take care of it that day.
Change order charges are ridiculouse and irritating. If you are sticking with change orders then going over blue prints without giving a copy to the homeowner to review is not right. No house dimensions etc. Is bad.
i like all interior and really good location and very good neighborhood.
So far, they build a structurally sound home, but if you care about attention to detail I'd steer clear as you'll have buyer's remorse for a long time. In regards to customer service there were and still are things that should be taken care of, but they won't and don't appear to show any level of care. I wasn't able to work with anyone beyond my warranty guy, who was great, but per him, those above him didn't care to get involved to help with the things that were and still are the most important to fix.