I don't think I would recommend this builder.
The building superintendent came and resolved all the problems.
The homes are beautiful and very nice quality, but the communication between Grayhawk Homes and ourselves has been less than what we expected.
I am not happy about Grayhawk homes. I was late (2 weeks) on sending in warranty issues after 1 year to them. I sent Melissa a e-mail with the forms attached. Not only did the not do anything they never responded back. I never picked my house apart with little issues through out the year. I did find one upstairs bed room window that will not open or close. Front shudders are faded they were gray when we moved in now they are green. Grout on master bath tile floors is cracking. Also before we moved in I found two room walls that were very badly not square almost bowed. I was told it is what it is. Some of the dry wall tape seams are showing and the paint is thin. I asked about a map for the storm shutter locations and they never provided any information. For the amount of money we paid you would think they would care.
There were a few finishing details that were not finished in my house. I wasn't able to notice them until I was living in the home.
Grayhawk was not professional to follow up with my final walk through. They sold me the house and left me high & dry with minor repairs remaining.
The status on the sidewalk is as followed: sidewalk was laid about two ago as of today the grass has not been replaced. How long will it take to replace the grass? I am very dissatisfy with this project.
I'm having issues with the craftsmanship.
Only 4 stats because of Columbus
Working with Grayhawk Homes was a horrible experience from day one.
We had some issues in the beginning as far as communication, so i had to go my self to the office to correct some things which was an inconvenience.
The constant threats and changing the terms of contract were constant. The rudeness and attitude of Roseanne Erickson was extremely unprofessional
Poorest quality of materials used. Cupboard wood piece fell out from corner fill area. Grout in bathroom floor tiles and in fireplace already chipping and falling off. Even the tree planted in the back yard died after 1 year. Would not recommend using Grayhawk
I was satisfied because it was a very easy and fast process.
They would not answer questions I had at the beginning of the process they kept talking about how busy they were. They wanted a fee before they would answer the questions about upgrades. Its like they did not care because if I did not buy it someone else would and they get to keep the fee. Totally nor fair to have that attitude. At least that is how I felt. If you are that busy then you need to hire more people in order to provide better customer service.
I have had a great experience.
They did what was promised!
I love my house. It is a beautiful home.
Grayhawk Homes fell short of my expectations because there are things that are at fault because of the builder or contractor. They have to take reasonability for it. For example, the pot filler, the staircase with the nail coming out, and in the bathtub when they installed the wrong thing. I had to pay out of my own pocket for them to fix those things. All of those small things shouldn't be happening. It's been an issue since day one.
I didn't have the most pleasant experience in dealing with them. You guys don't have much competition so your not user friendly.
I would recommend Greyhawk in the future, but I would definitely recommend certain finishes rather than basic builder grade that was used in my home.
Change order charges are ridiculouse and irritating. If you are sticking with change orders then going over blue prints without giving a copy to the homeowner to review is not right. No house dimensions etc. Is bad.
It's a great company. We're enjoying the house right now.
Repair work was a nightmare and the punch list provided to Rick was never completed. Overall the home is fairly built but the deck is very poor even after repairs made at one year mark. Other one year repairs were made poorly with fixes that I would never allow or do myself. For example, fixing drywall and not repainting and leaving it up to the home owner? Fixing a door that is out of square but moving the hinges in which they show the cut out around the hinge because it was not done correctly the first time. I have to look at this everyday after purchasing a very expensive home. I don't feel the job superintendent did his job when overlooking the work performed throughout the different stages in the building process.
I am likely to tell all friends to run away from a Grayhawk home. The home is shoddily assembled by mainly unskilled laborers. When the imperfections are pointed out they are made worse during the repair. The continued back and forth is tedious and probably done to wear down the consumer so they will stop pestering Grayhawk. I had many items brought up during the pre-sale inspection but because of the penalty of $$/day For the owner to delay closing I accepted them. It was a continuous slide down the entire year until the last inspection was scheduled. Grayhawk has their contracts written to prevent any relief for the buyer for the shortcuts.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Grayhawk Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys