They have the best homes from what I've seen.
The homes are lovely. However, as I have just recently moved into the area, I do not know anyone except family, nor do I know people who would be moving to this area.
The house is beautiful and exactly what i want
Elliott builds a quality home. My family home is gorgeous and exactly to our specifications.
We are neutral on Elliott because the process has been so very painful. We are now in our house - however there are many things that are wrong/incorrect/not satisfactory with the house that we are fearful will never be addressed. Attached is one of many emails sent to Elliott during our build:
I would like to have a better understanding of why we are where we are on our home. When we signed our purchase agreement on May 9, 2021 and paid the earnest money - we were told by Larry - most assuredly - that barring horrific weather delays we should close well before Thanksgiving. Well here it is Thanksgiving day and not only aren't we in our new home, we are not being given a concrete closing day. Yesterday, 11/24/21, we received your email Renee regarding closing on 12/20 - when just hours earlier my husband was assured by Larry and Joey that they were committed to meeting the 12/15 closing date that had been communicated to us in early November.
For the last two weeks, we have been told that the delay on moving forward with our build is the lack of electricity. On several occasions during this time frame, John has been told by both Larry and Joey that an electrician is schedule for "today" or "tomorrow". Well, the proverbial "today" or "tomorrow" has not yet occurred. Last evening, on his way back through from Michigan after coordinating the move of our household belongings - John stopped by the house - and guess what - yup - NO FURTHER PROGRESS had been made since we were last through the house on 11/16...NOTHING has been done to move our home closer to closing...NOTHING!! We still do NOT have lighting fixtures up, or the condenser for the heat pump, nor the electric meter...things that we have been told over and over and over again that needed to be taken care of before more finishing could take place - all of which were to be taken care of.....yup you guess it..."tomorrow". I am very curious as to which Elliot employee is going to host our entire family for Christmas as I am very skeptical at this point that we will have a home...someone forgot the invite for Thanksgiving!
When I flew in for the framing walk-through with Joey on 9/1 - just days after hurricane Ida - there were no foreseen delays caused by the storm. Once again he was waiting on the electrician before they could begin hanging dry wall. Let's discuss the home at 16995, contracted after us, framed after us, but currently much further along in the build process than us. When John asked Larry and Joey about this - Larry confirmed the above facts with his spreadsheet, and Joey's response was - well I don't know how that happened. Well it did and it is BAD BUSINESS and we are the victims of someone's mismanagement of resources. From framing walk-through to closing we are looking at over 100 days...while there is not an industry standard listed that I can find, I have read anywhere from 45-60 days as average. The house to our west, those home owners signed their purchase agreement on April 30 (confirmed by Larry) and they closed on October 30. Given that time frame we should have closed on November 9! Can't think of any additional weather delays that our home would have been victim to after they closed that could help explain the delay in completing our home...but the house at 16995 started after ours will close before ours - how does that happen????
I won't mention the trash pit that is currently our yard, or the mess of trash and cigarette butts inside our house, or the damage being done by the contractors, leaving sticky pop bottles on the counter tops that are not yet sealed, or using raw bricks as door stops, or grinding dirt and grime into the tile/grout at the garage entry through the utility room....
I won't mention choosing NOT to delay the build by accepting the blue prints as they were first presented to us with the WRONG garage front as they were two weeks late in getting us..a mere oversight I was told...not only did we accept them as drawn up - no compensation was offered for the change - surely it is less expensive for the builder to provide a single garage door than two doors both with openers.
I won't mention the quality issues we have already identified with the very few items that have been installed in our home - the broken corner on the bathtub, the scratches on the cabinet finish in the island, the bubbled and peeled paint on the mantle, the rough unsanded splintered painted wood that is our built-in bookshelves and window stools...and things are far from complete.
How do we as customers hold Elliott Homes accountable for this tragic lack of professional standards? What recourse do we have? We certainly have no options - non that come without financial loss on our part. Elliott certainly has us by the short hairs.
Who are the next people up the food chain as I would very much like to take my issues/complaints/concerns up the ladder? While I realize nothing will be accomplished by this as Elliott is in the driver's seat and holds the keys - I feel I would be remiss for not bringing it to their attention.
Hoping you and your families had a wonderful and blessed Thanksgiving.
Elliott built is not worth the money I paid!
I’m neutral to recommending Elliott Homes because as much as I love the floor plan and design of the home, there are a few things I would change and I can’t because it’s not technically ours until closing. Kind of sucks honestly. At least the house is sturdy and well built.
I would recommend yet would warn them about the detail work not being perfect for what you pay for.
Remakable professionals from start to finish. Being from out of state, I was always kept informed of the timeline and how Elliot Homes were mitigating the supply crunch due to the pandemic. Elliot Homes consists of experts that are truly committed to their craft. We are extremely pleased and cannot thank Jennifer at the design studio and Matt (Lead Engineer) for their dedication and time given to us to in making this perfect home a reality.
I would recommend Elliot Homes to anybody who can afford it, and it is affordable.
I would not recommend Elliot Homes to a friend and/or a family member because my experience with building a home was filled with misinformation and anxiety.
The attention to detail is phenomenal!
I really love my new cottage.
I think that Elliott can build a quality home when they want to. But there are issues with communications, scheduling of care visits, and close-out of the community in terms of HOA that keep me from giving a full recommendation.
We felt like this was a very good experience and we have nothing but good things to say about this purchase.
My wife and I were impressed with the available home plans online. After reaching out to Elaine, touring the model, looking at the quality of its build and touring the neighborhood, we were convinced that an Elliott Home was the one for us.
If I had known that customer care ended after closing, I wouldn’t have bought Elliot. Not one singe build issue has been resolved 1 yr and 1 month in the home. Very disappointed. I did recommend a friend, she bought. Was suppose to close I. October, it’s December, still hasn’t closed. Very disappointed.
Tara and Connie were very helpful and have been eggar to work with us!
The project manager was great and did her best to meet our expectations. She kept us informed and is still working on some issues post close. The sales side of the experience was not pleasant. We had a new agent who was very pleasant but not very knowledgeable and then was passed to a different sales agent that was awful. There was a huge lack of communication in keeping us updated. The two people that had purchased Elliott Homes and recommended you to us were never contacted.
Elliott Homes is the best builder on the Mississippi Gulf Coast.
They don't stand up behind their product.
In addition to the Elliott home we've built two other residences in various parts of the Country. Elliott's representatives have been, far and away, the easiest to work with and the results far exceeded our other two ventures in all respects.
I would consider a higher rating if the communication level was at least above average!
The retention ponds were not disclosed to us initially. I feel like the burden of upkeep on the homeowner association was snuck into the fine print of our contracts. Elliott Homes should have come up with a permanent solution that they pay for instead of something the homeowners have to pay for for the duration of the time they live in their homes.
We were so happy with our experience that we have convinced my brother-in-law and sister-in-law to move to the same neighborhood and buy an Elliott Home.
I am disappointed with my Elliott experience. I am a newly divorced female and explained toeveryone involved that I would probably need detail info and to please be upfront and honest with answers. Matt was very nice but seemed to give me the answers I wanted to hear instead of facts. Ex: I mentioned that the front windows of my house did not look right/good and actually were not the same windows I was told I would have per the signed contract and the picture that was with the signed contract. I was then told that the windows in the pics were an “upgrade” and I didn’t request upgrade. I then told Matt that it was not an upgrade as no “window” upgrade was given on my option/upgrade list. Then I was told that those windows were not available anymore, I asked why was I not informed of that and that I am not happy with how the current windows are. I was told that they still had to do some caulking and they wanted me to be happy. I called my realtor, she called Connie who had John call me. John told me the same “upgrade” and then the “not available” excuse but said he wanted me to be happy. But I was left with the same Windows, no follow up from John and no resolution except for lots of caulk. Also, on the day of close at the final walk through I commented on how my back yard was bigger that I expected and I asked for the 3rd time, “Does my backyard go to the end of the sod?” And I was told “yes, it goes to the end of the sod between the property markers.” But when I had a fence guy come out there is a 6foot difference (from marker to marker,)and I would need 2 tress cut down. I stressed to Matt that I wanted any diseased trees and trees in the way of a fence,cut down prior to close because I would need to put up a fence 1st thing upon moving in. I was reassured that would happen. When I called Matt to tell him about the 6foot difference (from marker to marker,) and that my property line was 6 feet before the end of sod which is a sizeable difference and that now I was having to get 2 tress cut down, he suggested that I just put the fence up behind the trees because it was “just a couple of inches and no one would notice!!!” Also on the day of close I asked about a metal pipe sticking out of a tree, I asked if it was a property marker. I was told “no and was told that pipe would be removed that day.” Well, I still have the pipe AND it most likely is a property marker because it is by one of the trees I have to pay to have cut down for a fence on my now shortened yard. I am currently (since Saturday,) dealing with a breaker that keeps flipping off for my brand new refrigerator and have had to throw away food twice. Breaker was replaced but it happened again and now I am told that it is a problem with the fridge. So I am sure this will not be resolved by Elliott Homes either. Needless to say, I am NOT happy. I definitely do not get the “welcome to the Elliott Family” feeling that was portrayed by all of the video calls that took place during my closing.
We, Spanish Cove residents, have been saddled with the upkeep of 2 detention ponds that we were not initially told about by the agent. I believe the detention ponds were “snuck” in with the “fine print” of our contracts when we bought our house’s because Elliott Homes messed up the natural flow of water. Rather than coming up with a permanent solution that would have been financed by Elliott Homes, the detention ponds will become the financial responsibility of the residents.
I also was mislead by the contractor during the initial visit after closing, my floor electrical outlets are uneven, one is 8’ from the fireplace, the other is 7’ 9” from the fireplace. The contractor rushed me through the inspection, advising I could bring up more issues at my 60 day walk-thru. At the 60 day walk-thru, I was told the floor outlets are “cosmetic”, however, I don’t think being unable to use electrical outlets because of their placement is cosmetic.This is very bad business. I wasted money having floor outlets installed since they can’t be used. During the customer care visit, we also learned they don’t work. Needless to say I am very disappointed. I’m very upset. I’m even angry.
I had the glass shower tile replaced because many broke. After having several replaced, more broke. So they were replace with stone tile. The subcontractor did an unacceptable job and took it down. The reinstall was no better and I’m now waiting for it to be redone a second time because of how uneven it was installed. The stone tile is beautiful unfortunately the workmanship has been less than perfect.
For the last year my shower has sprayed into the master closet. I have had to keep a towel or a bathmat in the closet to keep the water from ruining my floor. An Elliot Homes representative said it was a poor shower design and suggested I get a shower curtain. Between my first customer care visit and my 1 year visit, I found a shower arm and rain shower head that I felt would solve the problem. The Elliott Homes representative said if I wanted to purchase it, they could install it during my correction visit. I think Elliot Homes should have replaced the shower arm with the correct one at their cost.
The homes are beautiful....Definitely would recommend family and friends
The process was easy and larry was very knowledgeable. I really cant rate anything until my home is complete. At the end of the day thats what matters.
Without hesitation, I would recommend Elliott Homes to anyone.
I'm very pleased with the process and construction.
We were surprised that the overall quality of the home was much lower than our expectation. There were numerous flaws....some corrected, some not.
Im happy for the most part with the house.
They have built a beautiful home for us.
We love everything about our new home. We will recommend to our friends!
My home is very nice. They were wonderful with follow through on anything I needed.
Matt Yates did an outstanding job making sure everything was perfect with the house. Connie Lea was amazing throughout the process.
Customer service was very good. Our experience with Elliott Homes was one of professionalism, dedication, and quality.
They made it very easy for a single women to buy her home. I moved in with little stress. They made first experience pleasant.
First impression was great! Elaine and Roy was very nice and knowledgeable. There was a problem with blueprints. We worked with someone by the name of Larry who was very good. I was told "No" a lot throughout the process. The closing was delayed the day before after being told a certain date. There were no lights on while viewing the property. I was very upset when reviewing paperwork and the names on the paperwork. They tried to get us to change the name on the contracts. They only wanted to put my husband's name when we were both buying the home. The home was not presentable and was not clean when doing walk through. I would not buy from them again. The construction contractors were great, but the quality was not good.
Our decision to use Elliott Homes was based on the location of the home.
Brittany was amazing.
Though our process had challenges, I would refer Elliott Homes as a quality builder. Buy in the early stages of the community to get the best price. Compared to other planned communiites, the homes may not have some of the uprades or features other buildiers include for the price point, but the Elltiott Home is a higher quality construction.
Large lack of communication - and when there was any communication - the information was incorrect. Additionally, The representative I worked with regularly communicated in an abrupt and inconsiderate fashion. He told me "if we don't sell this house to you, we will sell it to someone else". This made me feel completely NOT valued as a customer at all. I would not recommend this experience to anybody.
Great finished product, but the process and communication fell extremely short
I am very dissatisfied with the sales representative's truthfulness.
They are good at what they do, and they build quality homes.
I would definitely recommend Elliot Homes. They are very thorough and they care about customer service satisfaction which I liked the most. They followed up with me often and were willing to correct anything I was unsatisfied with and they did it quickly.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elliott Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys