The warranty department was atrocious .
I love my home. I would recommend an Elliott Home.
I would recommend Elliott Homes because they offer a quality product and I am very pleased with my new home. However, there was very little communication from Elliott after I signed my contract. Between my realtor and I, we had to follow up with Elliott Homes numerous times for updates and for documents needed for closing. I was very disappointed on the day of my closing because my lender informed me that Elliott did not send a document they had been requesting for two weeks until the day before my closing. As a result, I had to move my closing to later in the afternoon which was a major inconvenience for me. Overall, I love my new home but it appears that Elliott does not have enough staff to support all of the communities they are building right now. Due to the lack of communication and timeliness, I am unable to give the full five stars for this question.
I think Elliott Homes is a great company. They make the home building process very friendly and user friendly.
We had an amazing experience with Elliot Homes. Cameron was excellent. He did well with our walk through. We enjoyed the customer service provided. The only issue I have with the service I received was with the preferred lender we went through. Their service was spotty. We received 4 different time frames when we would be closing. We rescheduled a couple times which was frustrating. We are very happy with the experience with Elliot Homes. The preferred lender caused a lot of unneeded stress.
Poor quality construction and customer service.
My wife and I choose Elliot homes over other building contractors in the area because we felt that their quality was far above the other communities we had visited. However, are chief issue since closing on our house is that some of the defining features of our home, once which we felt made it stand out as a higher quality property, have deteriorated. For example: (1) Exterior property. The sod lawn died within a few months of us moving in, despite substantial lawn care efforts on our part. The shrubs and plants also died, to include the oak tree in the front yard. The exterior trim also was not fully sealed with silicon in many areas, has drooped, and over all feels rushed and sloppy. The incorrect paint was used on wood surfaces our side the house and will have to be repainted with exterior paint vice the interior paint/primer that was used. In addition, the privacy fence contracted by Elliot has already deteriorated and is now leaning. Upon inspection during the customer care visit, it was found that there were not enough evenly spaced posts to support the weight of the fence, nor were the posts fully anchored with concrete. The fence was also not up to code in that the bottom of the fence sat on the ground and was susceptible to water damage. We are currently working with the fence company to enact their warranty to fix these issues without any help from Elliot. (2) Interior Property. The trim and modeling in the house has quickly deteriorated as the house has settled. There are large gaps under door ways and around the cabinets, which will inevitably lead to water intrusion and mold. We also noticed that much of the paint had not fully dried when we moved in, and things we placed on shelves have pulled up and stripped the paint. We also found out at our customer care primary visit that the granite counter tops and all tile had not been sealed when they were initially installed. Since the visit was delayed multiple months, and it was not discussed at our closing, nor is it something we would have expected would be left undone, water marks and damage is now visible on said surfaces. (3) Community. Since moving into our home, we have been consistently displeased with the state of our community and road. We completely understand that construction sites for new homes will be busy and dirty, but the state of most build sites far exceeds that which is acceptable. Contractors leave trash, and construction materials all over the road. Their vehicles block the road, and they often drive faster then the posted speed limit. The community over all looks trashy and unappealing to new buyers. We feel there is no useful communication from the home owners society and it should be turned over to the residents as soon as possible. Overall, it feels like our house lacks the pristine quality which we choose Elliot homes for and it makes me doubt that the home or community will hold up over time. I would cautiously recommend them to a friend and advise that they ensure the quality of the home before closing.
Josh was very helpful in everything.
design or installation flaws that will not be corrected because they are on your "exempt" list???
Elliott homes more exp but more detail
There is a lot of unfinished things and flaws in my home.The garage ceiling got two squares cut out and have not been fixed.The concretes is running to far up my car port.
They need to work on their process improvement so things run more smoothly and on time.
Elliott Homes has a great building quality.
Elliot Homes provided me with a great experience and I would recommend Elliot Homes to anyone.
I have built another home with another builder and that process was much more difficult. The other builder did not meet the same standards that Elliot Homes did.
I am uncertain on my recommendation at this time. We initially signed our contract at the end of July with expectations the home would be ready by mid-December. Nothing happened on our lot until September. I am very disappointed with the lack of progress. As of today, 10/01/2020, I do not believe the foundation has even been poured. They are now telling us that they are trying to be completed by END of December. This date is very frustrating. In addition to trying to coordinate pack up dates/move in dates, my child begins her NEW school in MS on 01/04/2020. I would really want her to be in her own bed and not a hotel when this happens.
The reason being is they work really well at designing your home. But after living in the home there are a couple of issues within the home that I noticed after a short period of time with the workmanship. They'll take care of you while they're building, but not so much after the finished product. A lot of workmanship issues.
I probably won’t recommend the cottage homes some of the features e.g the flooring and poor quality fixtres
Everybody at Elliott Homes is very professional and accommodating.
The Elliott Homes are just beautiful. All the model homes are beautiful.
I worked with Rod and Laurie. They got back to me quickly and answered all my questions, and I'm very happy. There's nothing I'm displeased with and I can't wait to get into my new house.
For the overall quality of the build, yes.
It was a pretty easy process.
They finished strong.
We have had numerous issues with the home
One year three months later and fifteen issues not taken care
Exceptionalities quality and service
They have excellent service.
There are too many things done wrong to recommend
Elliot does some excellent quality, high-end feature homes, and they are very nice. I would recommend them to anyone who's looking to build or buy a home.
I felt like the customer service was excellent. They have been really good with answering questions and assisting us with the process. Connie had gone above and beyond for us. We have a son who is handicap and we were trying to get a large bathtub to fit his tub seats, and she was able to do that for us. She has been great.
I was very pleased with the quality of work and I was able to make some changes to my home.
Elliott Homes had better workmanship then any other new homes I had seen while looking around the Mississippi Gulf Coast.
I was satisfied with the quality of the work but not necessarily the service.
The whole experience was outstanding. There were no problems at all from start to finish.
I would like to say that Elliot Homes provided professional service in an expeditious manner with as little stress as possible. I found that very important when building a home and I appreciate the quality of service and the quality of material used to build the home.
willing to correct mistakes. Contractors were great. any problems
Each of the the Elliott Team was professional, Helpful and most important - Respectful !!
I'm very satisfied with the quality of service, materials, and construction. We are really enjoying our new home and would recommend them to anyone!
Overall, we really like our house.
ABSOLUTELY THE HECK NOT ! I’ve told everyone on base I know, alllllll of military friends at that, to stay away from Elliott homes, unless they want SEASONAL BRAIN ANEURYSMS
The home was definitely going to be a keeper, but w/lack of attn to its prints/plans/drawings, went completely awry! Sadly, for us, a deal killer!
No. We wouldn't want anyone else to go through the heartache, anxiety, disappointment, and dissatisfaction we endured.
Elliott is definitely one of the best brands in this area.
We purchased an Elliott Home almost 3 years ago. The build process was a challenge to put it mildly. There were many upgrades we purchased that were overlooked by the subcontractors. For example, we chose to eliminate the tub in the master to allow for a larger closet. The plan was ignored and our shower was initially in the closet. It was corrected but many many more of these "upgrades" were more of a stress than they were worth. We also upgraded our front door to the iron door. HUGE mistake. As of yesterday, our door knob is broken for the 5th time. So on average, our front door is inoperable about every 6 months. At Christmas last year it took a month to get it fixed. It was quite an embarrassment when our guests tried to leave and our door knob completely came out. Yesterday, obviously at my wits end, I contact Elliott Homes. After 2 texts, 2 personal cell calls, 1 office call and 1 email my efforts were finally rewarded with a return call. During that call Bo McMurphy informed me that our warranty was only for 1 year and they would fix the door knob for the 5th time out of kindness. Clearly Mr. McMurphy is confused. When there is an ongoing warranty issue the resolution continues to be the responsibility of the home builder. It is not the buyers fault the problem was not resolved the first time. He was nothing short of difficult and rude. I would admit I was not the most pleasant either considering my position and his tone. That being said, I would never conduct business this way. Completely unprofessional. Additionally, you will be paying prices very comparable to a custom home so the only reason to go with Elliott Homes is to save build time. However, the inconveniences afterward void any time saved.
They are very easy to work with.
We are very satisfied with the quality and service of the company.
Every chance we get we tell people how great Elliott Homes is.
Warranty Process - Ryan did an excellent job explaining the warranty process to us.
Responsiveness - James McCoy took care of all my warranty needs that came up before the 11 month walk-through. He was very professional.
Warranty - James McCoy was easily reached and always responded within a day to each request.
Follow Through - Absolutely!!!
Organization Of Process - When Caleb took over after the previous Warranty person, he was very organized and professional.
Professional Work - Each time anything was needed, the issue was handled very well.
Construction Quality - Absolutely. That is a hallmark of Elliott Homes and we have always been more than satisfied.
Communication - Between James McCoy and Caleb communication could have not been better!!
Value - No doubt whatsoever! Our home has already improved in it's market value.
After Move-In - What service was needed was handled in a VERY timely manner.
Easier Than Expected - The warranty process has improved greatly between the Elliott Home we built in 2013 and the Elliott Home we built in 2018.
Any Changes? - Bigger garage.
Recognized Excellence - Ryan (our builder) James McCoy (Ryan's assistant at the time), James (did 11 mo walk-through) and Caleb!!!!
Additional Comments - So glad to see that Elliott Homes is always looking for ways to improve an already excellent customer satisfaction.
The quality of Elliot Homes is very good. Josh, the superintendent, was very helpful.
I think with them being a custom builder, they should be a little more custom to what the customer wants. Give more options within the package. If the customer wants a gas fire place instead of an electrical fireplace, it should be part of the options an not a $500 add on.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elliott Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys