Very nice installation. Slightly better price than Empire. I think the flooring was a better quality than Empire but I don't know exactly what Empire was going to install. I wasn't sure about theirs either but I like it. There are lots of material choices. My old floor was a mess and I needed something new. They did big kitchen, foyer, powder room and three closets - all connected. I took the three bifold doors down for them before they arrived. With the added floor thickness they would not reinstall. I told them I would take care of it. They reinstalled a 3/16" thick piece of wood that the door pivoted on which I had to remove to get the doors to fit. The only other problem was the toilet. All of their info they sent
They were very accommodating! They helped me move everything without charging me. They were very professional, knowledgable, accurate, polite, and did everything in a timely manner!
Elegant Floor Service does not have good communication. There is no follow-up or appointment confirmation.
They are very professional. They covered my wood flooring with protective cloth prior to coming to clean and polish our travertine stone in the kitchen. The end result of the travertine was absolutely beautiful!
Great service. And the job was exceptional!
Great communication and beautiful work. Elegant floors exceeded my expectation on a very difficult job. If you need hardwood floors in your home I wouldn’t go anywhere else!
On time and on schedule
They did an excellent job all around. I was totally impressed and very surprised at how well it turned out.
I already did.
They were very professional and quick. They completed the job in a great fashion. The floors look great.
Elegant Floor Service did a great job.
Absolutely I would recommend Elegant Floor Service to a friend, in fact I already have! Their service of refinishing my dining room floor was par excellence! From the first meeting with the gentleman providing the quote right through the finishing of the floors by their highly capable, respectful and reliable technicians, the experience was entirely both helpful and pleasant. The final outcome was exceptional and of high quality. I was delighted with the care they took in working on my 135 year old home’s hardwood floor! Impressive! Would definitely use them again!
They did an excellent job!
I would recommend them for your newsletter and to my friends!
The team was very professional. We are happy with the results.
I've owned various homes and have done extensive remodeling in all. By far, Elegant Floor Service has been the worst company we have ever had the misfortune of dealing with, ever.
They refinished our floors. I think that they were helpful, and they did it timely, and their price was good. I would definitely give them an A. They were very helpful. I would highly recommend them.
We just had very complicated old floors that were being redone, and they did a nice job. I'd give Elegant Floor Service an A+.
They were neat and tidy, prompt—all the good things. The floor looks wonderful. I'd give them an A. I would highly recommend them and I did recommend them to the people who bought our house.
It was good; they came out, they did the job. There was some damage caused to the house—it wasn't their fault, but they put a nail through a pipe and water started leaking a few months later—flooded the basement. Wasn't their fault; I would grade them a B+.
It was a positive experience.
They did everything I asked in the exact time that they said they would. Overall, I would give them an A.
I have mixed feelings. It started out OK, and then they rushed through the job. Pushing everything to the one side, and not very respectful of dust free areas and things like that. That's why I have mixed feelings. I would grade Elegant Floor Service a C. No customer service. I think the punctuality was good.
They did a great job, and they were quick, and they got it done in a time frame.
They just did the job correctly and promptly, and were very responsive. I would give them an A overall.
They were fabulous, they did such a great job. We are going to hire them again actually. I would grade them an A+. I couldn't believe what they did what the old hardwood it was gorgeous. They really did a great job. I would recommend them. We are actually going to hire them again to do a larger section of our house that they quoted.
They were great. Did a really good job. Very professional. Very clean. So, they were good. I'd give them an A.
They were just very friendly, quick to respond, reasonably priced. I'd give them a B+. We were told one thing by the sales guy, and then the guy that came to actually do the floors gave us a different recommendation.
They're great. They're the best floor refinishers I've ever used. I've used them probably twenty times. I would give them an A+. I liked everything about them. They're topnotch. I'm sitting in the car right now where I referred them to him. They redid and matched his whole floors in his house and he's saying, 'Beautiful.'
I liked the finished product, and it was fast. I'd give them an A.
It was very good. They did a great job. I liked the thoroughness. I would give them an A+. They had a family, a son and his two parents, who did the work for me. So, that was the key to the success. They had a really good employee. I was very happy.
It was a good experience. They did a good professional job; nothing sticks out. I would grade them an A+.
Very customer service friendly and everything. A+.
They showed up on time and did a great job. I would grade them an A—definitely. I already have recommended Elegant Floor Service.
My floors look exactly the same as before they came, and I tried to get them to refund me the money, and they refunded me very little. I thought they were terrible. They deserve a poor grade. They didn't even have people that train people—the people that were there, whom they sent back to rectify the problem, supposedly—didn't know how to use the equipment, and they said they had never been trained. They were clean; that wasn't a problem. They were punctual. They should've refunded me every single penny.
I think that they were helpful, they did it timely, and their price was good. Definitely an A. They were very helpful. I would highly recommend Elegant Floor Service.
It was fine; everything was great. No general complaints. I'd recommend.
I would say negative. So initially they came in and they did the floor and they were fine. Then, four or five months later I started working from him, and so I noticed that there was like two big squares that were completely bare that they hadn't been stained. And I contacted the company about it, and he didn't return my calls, didn't return my calls, and then I just happened to catch him on the phone and he basically called me a liar and said, 'Oh there's no way!' and I'm like 'Well, yeah there is because it's right', 'Well, it's because you brought the chair there!' But it's literally kind of right under the edge of my buffet so there's not way to get - unless I was smashing a chair into my buffet constantly, which you would see there's literally no way to do that. Well, and he said he would get with me to come take a look at it and of course that never happened. Never even contacted me again after that. D. It was the owner by the way, it was the owner of the company who did that. I would not use them again. I'm definitely not likely to recommend them.
That was over a year ago. They did refinishing. I was satisfied. I'd rate them as an A. I had no complaints.
They deserve an A; actually, I’ll push that to a B+. There was one complaint. They refinished some hardwood floors. There's like a little piece that separates the hardwood floors from the other floors, and they didn't put that in, so they had to come back and do it. It took them a while to come back, but they were eventually responsive. They did clean up after themselves. It seems that they did a good job.
No general complaints.
They did a good job refinishing. I think they did an A. I can't remember everything negative so I'm sure everything went well.
It was a very positive experience. They refinished all the hardwood floors on my first level. They finished our floors before they sold our house, so we don't own the house anymore. They were very punctual, very timely, and they did a great job. No complaints. I already recommended them to a couple of people.
They did restoration. I'd rate them as an A. I have recommended them.
It was a restoration. A grade for them. I have recommended them.
I'm OK with it. They refinished the floors.
Some of the finish in the upstairs was a little bit rough; there was some bubbling and stuff on the finish. They put something on my brand new washing machine that left some of their residue and stuff I had to clean up, which I wasn't impressed. I would give them a B+. The finish in our loft wasn't quite right; there was a couple of spots that were kind of uneven. In fact, I would consider having them back to do our other floors.
They refinished the floor surface. Everything worked out perfectly fine. I am pleased, no complaints. I had no difficulty with them at all; I thought they did a very nice job.
They did restoration and repair. It was A work.
I guess it was an A, I don't have much to compare it to. This was my first time doing that kind of thing. We actually don't live there anymore. We had noticed some changes before we moved, but they weren't any changes we weren't warned about when they did it. They filled in some cracks and said that they weren't going to last and they didn't, so it was what we expected. They were great, they came in, and they worked efficiently and quickly. Everything was good.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Elegant Floor Service / Foxclark Acquisitions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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