They were excellent and did a good job
I've already recommended Dulles Kitchen & Bath twice.
I recommended Dulles Kitchen & Bath to a friend and she was very pleased with them!
We were impressed with the speed at which the company worked. There were just a few hiccups along the way but they were completely taken care of in the end.
Areas Of Satisfaction - Very reasonable price for high quality job.
Areas Of Satisfaction - They exceeded our expectations in meeting the timeline. We went into it asking that it be done by a certain timeframe because of travel, and they pulled out all the stops, especially in the beginning, to get things moving, and they completed the job within that timeframe. It was amazing!
Tremendous work from start to finish - Ali did outstanding design work that transformed out kitchen and family room to a much more open and modern layout. Sinan, the project manager was exacting in managing the project and worked nonstop to make sure the work was done in a top tier manner. Best design/contracting team my wife and I have ever worked with over 30+ years of remodeling our homes.
The quality at Dulles Kitchen & Bath is good but certain adjustments and fixes were necessary. The response could be better also.
They were very helpful with both stone and appliance selection. We had a difficult cooktop and vent installation which went smoothly. Great service!
Dulles Kitchen and Bath was very efficient and professional. They took into consideration my ideas and suggestions even when I changed the color of my grout at the last minute. The only thing I would suggest that they improve on are the finishing touches for example, sealing the grout and cleaning the grout off the tile better.
Areas Of Satisfaction - Everything was explained nicely on a daily bases. Questions were respected.
They did a good job. UPDATE: It has been just over two years and Dulles K&B continues to stand behind their work. I will definately use them when I upgrade the master bath.
Clean - Yes
Very professional, very expert. Also very caring: we saw some caulking had disappeared at a small juncture, they were out within a couple of hours after I sent them an E-mail!
Dulles Kitchen & Bath did an excellent job in renovating and updating my kitchen. Ali helped me pick out cabinets, flooring, backsplash, hardware, etc. without trying to oversell me on ideas or things that I didn't need or want. The crew who came into my home were friendly and professional; they kept dust confined to the work area and finished in what I felt was record time. There was a minor hiccup when I inadvertently told the crew to take out all of the appliances, including the dishwasher I didn't mean to get rid of and they were unable to recover it. This was totally my fault and I had to purchase a new one. When it was delivered on a Thursday morning, I called Firuz, the project manager, to let him know it was here, and he had two men over to my house in less than half an hour to install it. My family and I are extremely pleased with the results and I have no hesitation in recommending Dulles Kitchen & Bath.
Within a year of our $9,000 remodel with them- which entailed keeping the original tub (after DKB told us did not need to be replaced) - the tub failed and flooded our first floor. When we invited team back to look at what happened and work with us to fix it, they said they would rip put and replace the tub for $7,000 more. That is not standing behind their work or shared responsibility with us in the decision to keep the tub that was not safe.
Areas Of Satisfaction - Everything was great.
I worked with Nathan and he did a wonderful job. I couldn't be happier with how the kitchen turned out.
No. They are not serious about quality. I do not value their word.
The quality of work was exceptional, their timing was great, they came when they said they would, and communicated effectively.
We researched different companies and Dulles Kitchen and Bath had the best overall reviews when it came to: customer service, quality of work, efficiency.
Additional Comments - So far so good with the quality. It has been about two years now and we have not had any issues. I thought they were very responsive, professional, and again I really enjoyed working with both Onika and Ali.
I feel like the designer didn't take initiative, and didn't seem personally invested in our satisfaction.
Areas Of Satisfaction - I am satisfied with the quality of the cabinets.
Recognized Excellence - Kevin Cookmyer was very professional, returned calls promptly, followed up after completion to inquire if there were any issues and was extremely helpful throughout the entire process.
nOT AT ALL OWNERS AND OPERATORS TALK TO YOU VERY ROUGHLY
Areas Of Satisfaction - Communication, price breakout, quality of work
Very unprofessional and dramatic project delays. I am very dissatisfied. It was supposed to be a one month project and it's going on 11 months now.
Quality Of Workmanship - I had to have DKB come back to fix a few things, but their overall workmanship was good
Areas Of Satisfaction - I love my new kitchen
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dulles Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys