Additional Comments - This has been our third remodeling experience with DKD. The staff at DKD are friendly and professional and their work is EXCEPTIONAL!!! We definitely recommend them to all who are contemplating kitchen bath or flooring installation.
Very professional, top quality from beginning to end.
Recognized Excellence - Brian is a very detailed oriented and is a professional installer. I believe Steve has a very good overall view of design.
Additional Comments - I was extremely pleased; I would recommend them with very strong confidence that they would treat others the way they treat us.
Areas Of Satisfaction - I was most satisfied with the planning, workmanship, and resolving issues.
Recognized Excellence - I would like to recognize Bob and Dave.
For the cost of the kitchen, it could have been a lot better.
Our expectations were very high and we selected Direct Kitchen Distributors based on a number of factors including workmanship, quality, and customer satisfaction. The initial meeting, planning, and design stages of this project gave us a positive outlook for this undertaking and were pleased with the final result.
Areas Of Satisfaction - DKD was attentive to our wants and needs and provided us with several options and layouts. The final plan was nothing less than outstanding and we looked forward to the end result. Dave’s ideas and suggestions on color selections for the counter tops, backsplash, and flooring made everything come together. The material and installation of the counter top was excellent; we were happy we went with Dave’s recommendation on the color and pattern. The plumbing work was done to our complete satisfaction as well as all the electrical work.The workmanship on the installation of the cabinets, crown molding, flooring, and back splash was outstanding. Bob, the installer, was meticulous in every step of the project.
I can't say good enough things about Bob. He was always on time, he completed everything, and he did everything amazing. We were amazed at his work done and we are very pleased.
I shopped around at different locations and Direct Kitchen Distributors were the most thorough and respectful of our needs. They asked questions and did what they could to meet our needs.
Areas Of Satisfaction - I am most satisfied with the end result. They came up with five different plan options for our kitchen, and presented ideas we hadn't even thought of. We are so happy with our new kitchen, we love it! The owners of the company are wonderful, not pushy or demanding at all. I can't say enough good things about Direct Kitchen Distributors and the owners. I have recommended them to multiple people, and I am so impressed with what they did in my son's kitchen. I wouldn't think twice about using them again.
Our experience with DKD was very positive. They went above and beyond to provide great service. We love our new kitchen!
Areas Of Satisfaction - The initial planning process was very good. The design process was excellent. It was easy to visualize with the CAD drawings. We also felt very confident with the expertise the installer exhibited throughout the project.
Recognized Excellence - Steve and Wayne were our only contacts at DKD and both met if not exceeded our expectations.
Very well satisfied!
Areas Of Satisfaction - I was most satisfied with the work done. The craftsmanship was excellent.
Recognized Excellence - I would like to recognize Brian and the owner Steve for their exceptional service.
Additional Comments - They were very professional and very helpful.
Areas Of Satisfaction - Bryan did all the installations precisely and efficiently.
Recognized Excellence - Bryan
they were great to work with. Every thing went on schedule, great communication. Work crew did a superior job and I felt comfortable leaving the house while they worked. I highly recommend DKD for any project. We have used them twice and will be using them again for a bathroom remodel very soon.
Areas Of Satisfaction - Great communication. Met our high standard of quality construction.
Areas Of Satisfaction - I was not just a number or job. I worked directly with Steve and felt I could call him with any concerns I had. Bryan installed the kitchen and was wonderful to work with.
Additional Comments - We had a very positive experience and everyone raves about our kitchen.
Areas Of Satisfaction - Offered excellent variety of products
Recognized Excellence - Wayne
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Direct Kitchen Distributors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys