Very professional to work with.

We were very happily satisfied. Everything went wonderfully and there were no issues.

I am documenting this review as of 1/4/2024.

Firstly, I want to acknowledge my direct collaboration with Darius regarding the replacement of my roof. He demonstrated exceptional customer service, friendliness, and responsiveness throughout the process especially with my questions.

However, I'm compelled to rate this business with two stars due to significant issues encountered, primarily linked to poor communication regarding hidden fees and change orders. Initially quoted $2,475.00 for the entire roof replacement, I encountered unexpected hurdles when the crew arrived for the job. They claimed the wood on the roof needed replacing, and an unnamed individual, reachable at 443-334-7597, mentioned needing 5/6 pieces of plywood from Home Depot. When specifically asked about additional costs, this person assured us there would be none.

Crucially, we were neither shown the damaged plywood nor gave explicit approval for the additional work. This individual proceeded without consulting Darius or any supervisor, and the subsequent bill reflected a $640.00 increase for the plywood.

Upon addressing this discrepancy with Darius, he mentioned a retrospective discount, which doesn't align with the original quote, comparable to others in the field. Despite multiple discussions, only a nominal $64.00 discount was offered, creating a frustrating back-and-forth situation. Darius also attributed the misunderstanding to advising us to contact the estimator, which was not true, creating a 'he said/she said' scenario and of course since he was not there, he would believe his crew member, who spoke little to no English.

My experience with Darius was positive, but the overall company lacks crucial elements: communication, professionalism, and integrity. Regrettably, I cannot recommend this company due to these issues. Being unexpectedly charged $600.00 for damage we never saw feels unjust, emphasizing the company's lack of transparency and professionalism.

I urge caution regarding hidden fees, change orders, and professionalism when considering this company. Make sure you record all conversations, especially with the workers who arrive at your home. Despite Darius's commendable efforts, the experience with the company, particularly the undisclosed charges, was a considerable disappointment.

The work was done in a smooth and efficient manner.

They were very professional from the first phone call to the end of the service. We really appreciate them for everything they did. They did it in a professional manner. They had very good customer service. The workers cleaned up after themselves. I enjoyed Charm City Roofing and would recommend them to anyone.

I have in the past used many roofing companies which were crooks. CCR did the correct repair job

If they can figure out their scheduling issues, they would be great. Overall still good value.

Very easy to work with they are quick but do a great job on your roof. We had some rot on our roof but they ripped it all off and replaced everything solid job!

They were very professional, knowledgeable, and customer oriented. Andy was very helpful.

Cost was reasonable but maybe that is why you won’t be blown away by the work. No one who came the day of the replacement spoke English so I couldn’t ask any questions or raise any concerns. Whoever answers the phones at the office is not very friendly or helpful or did not always respond to my emails. Always acted like I was bothering her.

The work is great, however the estimations they give are not accurate.

Charm City Roofing was very helpful.

My experience was professional, honest and timely. Good workmanship on roof and very detailed.

It was great working all the workers. They were very professional.

Charm City Roofing was a great company to work with. From beginning to end, they communicated with me regarding the condition of my roof and what was being done. I have already recommended them to my neighbors.

Overall very easy to contact, schedule, and have a work order put together and fulfilled.

Excellent service very friendly and nice staff

Charm City Roofing did an excellent job replacing my flat Baltimore roof. Beyond the work itself, their service when I had questions and a minor issue were unparalled. They made sure everything was finished to my satisfaction and went well beyond most companies in this respect.

The job was well done and efficient.

Very professional. Very thorough with the estimate provided and completed work in timely and professional manner.

My contact Mac was really great! He came out to give an estimate and checked in as I was going through the insurance process to get it taken care of. He was very professional, kind and on time, he walked me through the entire process so I knew exactly what to except. Charm City Roofing arrived on time (earlier than I expected), they worked as a team to complete the job and cleaned up all trash before they left. I would strongly recommend Charm City Roofing!

Darius came out to do the estimate and he was very professional. He called ahead of time to let me know he was on the way and he was very honest about the condition of my roof. I am pleased with the process from start to finish. The work was completed on time and the clean up was impressive. Excellent work.

Communication was not so great or as promised. Have not inspected the work as yet, probably will climb up for a look in a year or so. Occupant of house was very impressed by 2 workman who offered to come clean up any dirt which may have fallen within the house.

Charm City Roofing responded quickly to the request for an estimate, which was free. another company that we contacted wanted to charge us for an estimate if they went up onto our roof! They kept in regular contact with us regarding the estimate, payment, and work. We were very satisfied.

Very professional, timely, and experts at what they do!

you did the roof a few years ago and due to explosion last year next block form me i had some damage that you all repaired.

They did a great job!

I was able to call the office and have them fit me in their schedule. It was a time sensitive issue, that was done within the timeframe.

They showed up on time and ready to work. The job was completed in one day.

Yes

Charm City Roofing overall did a great job. I was given a thorough roof inspection, a reasonable quote, the workers were professional and tidy, and the work itself was done very well.

The workmanship and work was done pretty good.

I had 5 layers of old roof on top of rotted wood, and CCR came and tore it all off, replaced the rotted wood, and gave me a whole new roof in a single day. No leaks since! I hope I don't need their services again anytime soon, but I won't hesitate to call them if I do.

Quality of roofing work was good but have yet to get back to me with mom concerns and there communication skills are the worse and a little priceyjo

No other spot in town communicated as clearly as Charm City Roofing. It was a little more expensive than other roofers in the area, but we trusted them more, as they actually followed through on what they said they would do and showed up prepared every time.

Customer service is hands down the best! They are responsive to your needs and will give you the best rate.

Yes I felt it was quality work

Workers was on time. Was very respectful.

I got estimates from three contractors for my roof replacement. Charm City Roofing was the least expensive and also the most professional. I also saw how Charm City Roofing responded to complaints on BBB and review sites. The choice was clear, and I’m glad I went with Charm City Roofing.

The front end planning of my roof went well. Everything was scheduled quickly. The actually roofing day left us with concerns. Our garden was not properly protected and was damaged. Our gutters were also damaged. Charm City did a nice job addressing our concerns, compensating for our garden damage and repairing the gutters quickly. While the roof itself is beautiful, the chimney flashing doesn't look great. It's more important that it's water tight, however.

Job was done in one day professionally debris cleaned up JOB WELL DONE GUYS

Very easy to work with. Very professional.

They did not give me the gutter leaf guard system. I have not had the guard installed, and it is in my contract. I have already paid them for the job, and they have not put them on.

Sam was great with assessing the damage and presenting my options. The team showed up on time and they were very nice and efficient.

Office people nice work crew nice cleaned up nicely good price good work did it as scheduled what more could you ask for

It was easy, fast, and professional. I am assuming the roof will hold up. It has only been a month, but it seems like it was done really well. I would definitely recommend them if someone asked me.

Charm City Roofing gave me a free quote after inspecting my roof. I decided to use one of their financing options (interest free loan if paid off in 12mo.). The crew replaced the entire roof of my rowhome in just one day. They handled the cleanup and were able to work around the lack of street parking available on that particular day.

Everyone is very professional, the communication was excellent, and we will definitely be using again in the future.

Charm City has always been responsive and followed through on scheduled service. Very supportive of maintenance as needed.

It was very transactional, it wasn't good or bad.