Boston Solar was fantastic from start to finish. Our installation went very smoothly, and they handled all the details with minimal effort on our part. Very happy!
We have already recommended some people. We had a great experience and I already have had a zero electric bill and our second month.
I was overall happy with the process of getting my solar panels installed and of the quality.
Design, permitting and install were smooth and well done. System is working well and I'd definitely recommend.
My sales rep John Sacco was patient and gave me several options to consider
Everything was great, though there was a significant delay in getting our critter guard.
Great process with all the needed information and on boarding process.
From sales, to project design, to installation including permitting, incentive applications, etc., I've had a very good experience with with Boston Solar. My contacts John, Mali, and Tom have always been very responsive, sharing all relevant information answering any/all questions I had. Installation of the system went quickly and smoothly, and the crew took appropriate COVID-19 precautions (masks, outdoors, physical distancing, etc.) while on site. My solar system is now energized and I'm very happy.
Excellent and flexible process to design the best solar system for your home.
This is my second solar project using Boston Solar. I was so pleased with my first installation (5 years ago) it was a no brainer on who to call for this one. Top notch installation and customer services are what sets them apart from the rest!
We had a good experience with Boston Solar - fantastic team and happy overall with the installation process. Few points for feedback: 1) Location of the meter install was limited for our home but we only knew that we really have only one option on the day of installation. Wish this consultation can be done ahead of installation day. 2) SMART rebate block incentive price changed after signing the contract. Although it is not in Boston Solar's hands, a conservative prediction/estimate would have been better before signing the contract (as opposed to the current block). We worked with Mark Milton, Mali Cooper, Scott Webster, and Tom Sheridan. They all were very professional and a delight to work with! Thank you!
Yes, however, the process took longer and was more arduous than I expected.
Great experience form beginning to end.
Boston Solar was very generous in paying for the roof under our panels and we genuinely appreciate that. Despite the pandemic, their work went on and they strived forward to our schedule. They adhered to safety protocol when interacting with us on-site.
I like the service and the quality. They let me know what was happening every step of the way.
Boston solar was largely effective in getting my system installed!
From start to finish, Boston Solar did a fantastic job managing the process of getting the solar system installed and up an running.
Boston Solar was very responsive, courteous, professional, and competitively priced.
Overall, very pleased with Boston Solar. Salesman was great and knowledgeable. Answered questions immediately. Installation crews were great. Project coordinators kept in touch and arranged everything. Would have rated five stars except there were gaps in communication between different steps. First project coordinator left company and was weeks before I heard from replacement. Other gaps between install finish and project finish. To be fair, Covid-19 likely part of problem but a call informing me of delays would have been appreciated.
Boston Solar did awesome. I spoke with 5 or 6 other companies before I decided on Boston Solar, so I can strongly recommend them.
Below average account management through out the post purchase/installation process. We ran into some issues (inspector rejected Boston Solar's electrical panel modification) The communication from BS team was poor throughout the process. All of the onsite personnel were great (installers, electricians, project managers) Had to follow up on when do I pay, when are people coming to my house, my refer a friend was a mess - had to follow up 5 times and they still haven't been paid. Also they forgot to install the critter guard we had pre-paid for. I had to ask
Initial contacts with Boston Solar were excellent. However, after the contract was signed, communication from Boston Solar was less than desirable, punctuated by several delays in the process that we feel were entirely avoidable.
They were excellent and incredibly responsive to questions that I had, even after the job was done! The installers were beyond professional. I couldn't recommend them enough!
Very knowledgable and professional team
I will recommend Boston Solar to a friend
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Boston Solar as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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