Recognized Excellence - All the subs and Balding Brothers personnel provided great, friendly and professional service but John Bateman was certainly exceptional in his attention to detail and keeping us informed on any issues or delays that were encountered.
Areas For Improvement - None
Areas Of Satisfaction - Quality of workmanship and follow up on all aspects of project.
Additional Comments - We have done a number of home improvement projects over the years from simple bathroom remodel to a major addition. This project done with the Balding Brothers was the most well coordinated and pleasant experience of all.
From start to finish Nick and Catherine guided the process effortlessly. They utilized top quality professionals, were prompt in follow-up, receptive to our needs and a pleasure to work with.
Great, easy to work with, very transparent, easy to communicate with and very responsive to our questions.
Areas Of Satisfaction - Our dealings with Balding Brothers was for a very small job but we were treated as if it were major work and everything was handled effortlessly from beginning to end.
We employed the Balding Brothers several years ago to design and complete a renovation to our home in Wilmington. They completely impressed us with their creativity and professionalism. The Balding Brothers continue to go above and beyond to make sure we are absolutely satisfied with all of our projects. Nick is always available and willing to work with us. We highly recommend the Balding Brothers.
Areas Of Satisfaction - We have an ongoing working relationship with Nick Balding. He consistently impresses us with his availability, and willingness to help us with all of our needs. We completely trust Nick.
Lead Source - A friend told me about them.
Value - I have never priced another firm, because Balding brothers are so professional and polite, and this is a high priority for me.
Areas Of Satisfaction - Timely, professional, polite and knowledgable.
Areas Of Satisfaction - Their appreciation for maintaining an historic home. Throughout the restoration of our home we felt that the Balding Brothers' attention to restoring the structural integrity from the foundation up insured the longevity of our home. The repairs were never cosmetic in nature and were executed to last. Their ability to bring in people with the necessary skills to handle the multiple challenges of restoring an historic home.
Lead Source - Recommended by people whom we felt were knowledgeable about Historic restorations.
Additional Comments - Throughout the multiple phases and the nearly two years of work on our home the entire Balding Brothers staff have been truly wonderful to have in our home and family.
We hired Balding Brothers to do our kitchen remodel in our historic home. They were efficient, value oriented, and did beautiful work. Nick even was willing to take my direction, proclivity of bargain shopping, and ideas in stride.We have used BB again and recommended them to others.
Areas Of Satisfaction - quality of workmanship and adaptability to the quirks of a 100 year old house.
Katherine and Nick are the easiest and best people to work with.
Areas Of Satisfaction - I was most satisfied with the pleasant and professional staff.
Lead Source - I was recommended by neighbor.
They were very professional, and did a very highly quality job.
Areas For Improvement - I cannot think of anything that fell short of my expectations at all.
Areas Of Satisfaction - They were professional yet friendly, folks who I enjoyed having in my home. They met budgets and deadlines and kept the space surprisingly clean knowing that we were living in our place during the kitchen renovation. From the proposal process to the punch list, they communicated what they were going to do when and met their promises. As ours was older construction, there were some unexpected electrical issues that arose but were addressed quickly with a successful solution, still remaining within budget and schedule. Everything exceeded our expectations which were based on stories of renovations gone wrong by other contractors. The owners were heavily involved in overseeing the project and stepped in to help get things done when needed.
Additional Comments - Balding Brothers did an exceptional job for us even though it was a relatively small project. We will not hesitate in using them again and would highly recommend them to others.
I was more than pleased by the professionalism of the Baoding Brothers. Communication, timeliness of work, cleanliness after the work was completed was superior. They made things right no matter what. They have transformed my home with the work that they did. I have recommended them to anyone who has mentioned needing a home improvement project.
Areas For Improvement - None
Areas Of Satisfaction - I always knew when they would be coming. They worked hard to prevent dust from the project going all over my home. All the work was of the highest quality. All the subcontractors were excellent. If I had a question, they always quickly responded. Work was done under budget. They were wonderful!
Additional Comments - Highly recommend Balding Brothers!!!!!
In September 2012, my husband and I hired Nick Balding of Balding Brothers in Wilmington, NC to do a kitchen renovation. The job entailed the installation of custom cabinetry, granite countertops, custom made Motawi tile, new and previously purchased appliances, and recessed as well as pendant lighting. Also completed was the painting of trim, walls, and ceilings, the refinishing of all the hardwood floors, and some minor electrical, plumbing and HVAC work. Shortly after contacting Nick, he came to our home on a week night to describe his services and discuss how they might make our" ideal kitchen" a reality. Several weeks later, he spent a Saturday afternoon taking us to the homes of previous clients so we could see his work firsthand. Based on the work we saw, the comments we heard from previous clients, his broad experience in the building trade, and his polite, professional demeanor, we decided to work with him. Soon after, we began the planning process. Based on pictures we provided and some lengthy discussions, Nick created a computer rendered layout of our new kitchen. After reworking it to our preferences, we signed a formal contract. Several months later, demolition began. During this phase, Nick brought us to area vendors to select the cabinet style and stain, countertop, lighting, appliances, paint, and cabinet hardware. Having renovated several kitchens in the past, this experience was excellent. Despite some melt-downs on our end when reno-fatigue was at its worst, he was always calm, centered, pragmatic, responsive, polite, and diligent. We would rate his performance as follows: Work Ethic ABuilding Trade Expertise ASub-contractors' Caliber of Work A (we had 1 poor performer who was replaced immediately)Cost Analysis AStaying Within Budget ATime Management A (with the exception of launch date. Our reno started 4 weeks later that specified)Accessibility A (by cellphone, texting, and email)Responsiveness AProfessionalism AMaking the Vision a Reality APost-Reno Follow-up AWould we use Balding Brothers again? YesLike every renovation we'd done in the past, this undertaking also had its "unforeseen pre-existent problems." Most were minor and Nick handled them quickly and capably. One situation, however, was serious and required many tradesmen to fix. In handling issues both big and small, it became apparent that Nick had rapid access to high-caliber tradesmen. He minimized downtime by scheduling workers efficiently. He maximized outcome by hiring experts. Overall, Nick and his crew did an outstanding job. We wanted a kitchen with an Arts & Crafts simplicity; floor-to-ceiling cherry cabinetry; Motowi Tile; and a library ladder. Nick delivered it all and so much more.
Areas Of Satisfaction - We especially like our custom made cabinets, floor refinishing, tile work, and library ladder. His access to expert crafts and tradesmen was also impressive.
Wonderful experience with true professionals.
Areas Of Satisfaction - I thoroughly enjoyed working with Nick and Catherine. They were very trustworthy.
Additional Comments - I would highly recommend Balding Brothers, LLC to others!
Budget - They were helping us in an emergency situation.
Balding Brothers always returned calls and emails and they were willing to make extra trips out to verify if any questions needed to be answered. Also, they very very court and professional.
Areas Of Satisfaction - I was most satisfied with their the eye to detail.
Lead Source - They were recommended by someone else.
Balding Brothers is a very good company. They follow through, they do very good work, and they finish what they start.
Construction Quality - The quality of their workmanship is one of their better qualities. Balding Brothers has highly skilled craftsmen who work with them.
Areas Of Satisfaction - I was most satisfied with the quality of their work. I have been in the construction field for over 40 years and I was in charge of quality control at my company. I was very pleased with Balding Brothers' craftsmanship and their overall workmanship on the job site.
Lead Source - I heard about Balding Brothers through a friend.
Areas Of Satisfaction - They have done multiple projects for me and they do them right. I was most satisfied with their quality of work and the fact that I know if something is wrong they will come back and fix it.
I've used Balding Brothers for two major renovations and was extremely happy both times. They are professional, courteous, and their attention to the tiniest details is amazing. They are also very easy to work with; they were always respectful and very patient when I had questions or ideas.
Areas Of Satisfaction - Their attention to detail is unmatched. Every job is perfect! And while I think perhaps they're more expensive than other contractors, you absolutely get what you pay for. They also leave the job site very clean at the end of each day which I appreciate.
Areas Of Satisfaction - They were most professional, competent, and really nice. Easy to approach with questions.
Incredibly knowledgable about creating options for difficult construction and remodeling obstacles.
Areas Of Satisfaction - timeline, quality and price
Lead Source - professional colleagues
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Balding Brothers as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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