I've used them in the past and they were pretty good, but this last time I had them appraise a rug with water damage. They did not tell me it was beyond repair and I spent over $800 getting it cleaned to no avail.
I have always been very satisfied with their service.
They were very professional and detailed about their service.
They did a great job of cleaning our oriental rugs. The customer service was great and we could not be happier.
Experienced professionals in both flooring and cleaning
Ayoub Carpet Service is excellent all the way around with exceptional products, workmanship, and customer service. I highly recommend!
They were prompt, courteous, and efficient.
They always do an exceptional job!
Prompt pickup and delivery, quality carpet cleaning service
Beautiful carpet! Ayoub has a wide selection from which to choose and it is all very good quality. Even the less expensive choices are attractive and durable. They work within your budget and do not try to "upset." We choose a slightly more expensive brand that is lovely and soft and cleans easily. We are thrilled.
Ayoub delivers high-quality services at higher than average prices but guaranteed satisfaction.
I have used them for years. They made an incredible mess.
Very professional and courteous service. Excellent job.
Chemicals are child- and pet-safe, and they are very thorough about what they do.
You were professional and did a great job.
The people who came and did the prices, I don't think they were up front about the charges.
They did a great job in a timely manner
I have been using Ayoub Carpet cleaning services for many years but I'm not sure I would recommend this service to others. I have not done enough comparison shopping to know if the prices are fair - they seem very expensive - almost the price of buying a new rug. I also rarely get called to advise that the rugs are ready to be picked up. I usually have to call many weeks after I put them in for cleaning to find out they've been ready for pick up. Although I would like to use the free pick up and delivery service, I have tried to schedule this but they are not able to advise when they will come by until the day of and, with a 30 minute warning, it makes it impossible to plan anything else on that day.
I recently had two oriental carpets cleaned and purchased new carpet pads at Ayoub. First, customer service was welcoming, helpful, and delivered as promised. My carpets look new, and the pads are what I needed. Additionally, I was pleased at their pricing.
Great experience from start to finish!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Ayoub Carpet Service as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys