The salesperson was very knowledgeable, he answered all of my questions and gave me all the answers I needed.
The crew was great but the salesperson kind of misled us a lot on what was going to happen. I would suggest getting quotes from different people.
Awesome service. Brandon was professional and got the job done.
I didn't get paper work with the work that I had done. I'd like to get that just incase I did want to sell the house at some point. I needed some form or certificate on the portion of this house. I'd like that other than the portion that was on the computer that could be hacked. I don't feel like I got my money's worth out of the paperwork with what I paid for. It was about $10,000 worth of work. I was a bit upset when they did the work. It was rainy weather outside. With the ground being wet, it tore up my yard when they dragged the equipment inside the house. I didn't realize, then, that it's going to cost more for me to call and fill in the tracks. I didn't think about that prior because I didn't know the work that would be need to be done. Had it been dry, it wouldn't have been so bad but it was rainy and wet. When they left after using my water hose to wash things down, somebody turned the water faucet off so hard and tight that I couldn't turn it back on. I use that hose to wash my yard and car. My lady uses it to sprinkle the flowers. I had to get a pair of plyers to turn it on and it broke. Somebody put it back on so tight and I was very upset about that. Somebody from Alpha Foundations came to fix it but I was out of town and they didn't let me know they had come to fix it. I have cameras all around my house. I felt like somebody was trying to be funny and play tricks on me. It made me a little leery on whether they did the work the way they should have done it. I'm not a foundation fixer, but to have the confidence that they did me a good job; I really didn't have it. I felt like maybe it was some people that smile in your face and stab you in the back. They may have done a good job but I can't say. I need a certificate to show that something was done. Especially after something was done to make something hard on me or deliberatly playing jokes on me. I can agree to disagree. As far as the after effect in how they tried to put everything together, maybe they did the best that they could do considering the ground was wet and rainy. I feel like I should get some paperwork on the work that was done.
Not cheap but they do a good job. They came back twice to fix minor issues.
When they came out to lift my house up, they did a wonderful job. Prior to the first guy getting me set up, he didn't explain it to me correctly. He said they would fix the crack on the inside. However, they said they don't fix that.
They were very professional and they explained the whole process
They were very professional an did what they came to do.
I want to mention the salesman and the two guys who came out and did the work. I believe one of them was Kenny. Also, the gentlemen who called and came out to talk with me. The sales representative did a followup phone call. He was very thorough and explained the whole process of what to expect. My neighbors have already been over because they love the driveway appearance.
They were very diligent in finding the right solution for me, and when I had to reschedule they accommodated me. They were very attentive in explaining the process and guiding me through it. The whole process was very professional and Khan, the foreman, was amazing.
Everyone I talked to that worked for the company was very helpful and friendly.
My mother had moisture underneath her house for years. This is the first time that we all believe the work done will work. It was a relief to my mom. We are all very pleased with the Alpha Foundations.
I am very happy with the job that they did at my house; I am very pleased.
We are very impressed at the professional quality and workmanship of the job!
They were very professional, timely, courteous, and the work that they performed was done in a professional manner.
Alpha Foundations was very polite, professional, completed the job in a prompt and timely manor, and cleaned up well once the job was completed.
They were very professional, very pleasant and very knowledgeable.
They were really good and very professional.
Their service was prompt, courteous, and professionally completed.
It was a fantastic job!
They really went above and beyond and exceeded all of my expectations.
Thorough. Driveway leveling done with minimum disruption to landscaping.
It was a friendly team/crew and they got the job done in a timely fashion.
I feel like we kind of got left with a job that still isn't done. The wood was rotted so they couldn't level the floors. Alpha Foundations could have told us about that issue before we signed a contract so we would have known the joists were too soft. I feel like they could have tested the wood ahead of time before I signed a contract so I would have known if there was work to be done before they came in to do their job.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Alpha Foundations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys