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Owens Corning has JP Roofing as list ed the 1% to be considered Plutium Preferred contactor to support that lifetime warranty. Our invoice from our vender proof of the product we purchased and sent to Owens-Corning for regisation
Its sounds like you have a double hung window that slides up and down check to see if the outer top window can slide up then lock it. If the glass is sperating from the frame you can take it to a glass replacement company and they will fix the frame and glass if not vinyl welded
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