Trust GuildQuality's customer satisfaction surveying and performance reporting to grow your business and get the recognition you deserve for your hard work. Try it free for the rest of 2017! We’ll collect feedback from your customers and send you their responses in real-time.Get started
We’ve conducted over 2 million customer satisfaction surveys. Our proven process helps the best HVAC, plumbing, and electrical service providers use authentic feedback to identify their strengths and weaknesses, and take action to improve their business.
You can add your customer information in bulk from a variety of sources, including QuickBooks, ContractorsCloud, Improveit! 360, AccuLynx, MarketSharp, Lead Perfection, SAGE, and more.
Each survey automatically selects the best questions to ask your customer, based on the type of work done.
Unhappy customers who don’t tell you are detrimental to your business, so we help make sure they don’t slip through the cracks. Proactively address issues with real-time customer comments and ratings.
With comprehensive reporting features, you’ll have the information you need to analyze how your team is performing in the eyes of your customers for all aspects of a project.
Proactively address issues with real-time survey response, available on the web and our mobile apps.
Track performance improvements over time. Drill down to specific employees. Identify your stars.
Identify how your customer satisfaction ranks against the industry with our benchmark reporting.
GuildQuality offers a suite of marketing tools to help you spread the word about your commitment to quality. Ensure that your clients become your brand ambassadors by improving their experience with your company, then use their feedback to promote and grow your business.
Your public profile presents your satisfaction scores, project photos, and business information to the world, and is highly optimized for search.
Boost your credibility online with authentic customer reviews that are captured during the survey.
Your customers are your best marketers. Display their testimonials by embedding your GuildQuality project map and review feed on your website.
Publish positive comments and reviews to Facebook and Twitter with the push of a button.
Why contractors trust GuildQuality to survey their customers
We use GuildQuality to determine how well we’re satisfying customers. Weekly, we put together a report including both positive and negative comments and share with our employees. This has helped keep our focus on customer service company-wide.Thompson Creek Window Company
We leverage our affiliation with GuildQuality by emphasizing the importance of customer service to us in our sales calls, website, social media and other marketing collateral. We value our commitment to delivering exceptional customer service and GuildQuality empowers us to convey that.Jackson Design & Remodeling
GuildQuality has provided an easy and efficient tool for our customers to provide us with valuable feedback about our processes and services. This feedback is used to improve customer experience and ultimately it helps us grow our business.Presidential Pools & Spas
Surveying our customers allows us the opportunity to monitor what we’re doing really well with, and learn what areas of our service we can allocate additional resources to.Solar Energy World
Our surveys allow us to gauge how well everyone on our team including office staff, project managers and sub-contractors are contributing to our goal of providing exceptional customer service.Menold Construction and Restoration
What we value most about GuildQuality is the overall culture and commitment to excellence the company evokes. Your focus has always been what you could do for us, to make us better.Quadrant Homes
Let us prove the value of gathering homeowner feedback.