GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (107)
Kitchen remodel (59)
Bathroom remodel (56)
Whole house remodel (4)
Commercial construction (3)
Custom closet (3)
Windows & doors (3)
Covered porch (1)
Entry doors (1)
Water damage restoration (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
I love my new kitchen/dining area.
I couldn't be happier with Criner. I knew I wanted to redo our kitchen, but I didn't have much of a sense of what to do beyond that. From start to finish, the staff was professional, friendly, skillful, and easy to work with. The designer, Ebony, was knowledgeable and extremely patient. She let us guide...
The work done by Criner Remodeling is of first rate quality and proessional.
Mike, the foreman, was on top of everything. When the electrician, plumber or tile installer came, he was there withthe plans to make sure everything was done to specifications.
Excellent quality of work in all aspects
We are very pleased with the work coordinated and largely performed by Mr. Paul Criner and the very patient help of Eboni in picking our tile and accessories
Everything went very smoothly. Most satisfied with project manager, Tony, being punctual every single day, good communication, listened and responded to any concerns or suggestions that I might have, excellent workmanship. Also, great communication with Ebony, the designer, and Michael, the Production...
Excellent work! Top-notch job! We were extremely satisfied.
They were very professional and very thorough with their contract operations. They were very timely and their workmanship was very good.
Very professional operation through the entire job from the design phase to the construction and follow-up on post construction requests. Criner Remodeling is highly recommended for dependable, high quality, stress-free remodeling.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Williamsburg, VA; Seaford, VA; Hampont, VA; and York, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 136 out of 149 customers (91%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
Criner Remodeling surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Criner Remodeling customer, and if Criner Remodeling completed work for you after July of 2010 but you haven't yet received a survey, please let us know.
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