The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.
GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
From the initial set up of an account to the day to day maintenance, the entire staff is extremely helpful and knowledgeable. They give you tips to get the most of the program, which our sales team has been able to show survey results in the home to build confidence in our company. Some of the best...
Excellent resource for anyone interested in improving their business! We survey all of our clients to find out what they think of us, what is working and where we can improve. After all, they are the most important people in our business.
We love using GuildQuality surveys for our business. It feels great when we get positive feedback, and when people have negative experiences we are able to solve issues. It's really helped our business marketing a lot.
Guild Quality has been very user friendly and accurate. It has given me unprecedented insight into the opinions and concerns of our customers.
The feedback from our customers is so valuable to our business. Not only does it help us with customer satisfaction and being a better company but it helps our employees grow to their potential knowing how they can improve. This is our 3rd year with Guild and are looking forward to many more.
Great program to use for follow up with clients. The data included in the survey is very helpful.
GuildQuality is an indispensable tool for both quality control and marketing. They are one of our most important partners.
GuildQuality has given us incredible feedback about our company. Surveying our customers through GuildQuality helps us drive reviews through google, Angies List and review sites.
This program allows us to work on internal constant improvement based on actual customer response. We find that a true value.
GuildQuality has been amazing and their customer support is too notch! Their process in obtaining much valuable information from our clients and how we may serve them better is a superb service to us!
Can anyone recommend a drainage specialist for outdoors? Run off from surrounding properties is causing serious drainage problems that carries into our pool.
how can I leave a review on this sight about a bogus contractor?
If the company is a Guildmember, you should be able to submit a review in the bottom right-hand corner of their profile page. For companies that are not Guildmembers, we don't presently accept reviews.
How come I can't leave a review or comment for a specific contractor? There is no where I can leave a comment
At present, GuildQuality collects feedback for our members either during our customer satisfaction surveying or via their profile pages. At present, we don't accept any reviews for non-members.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.