Which swimming pool makes a splash?

Voting has now opened for GuildQuality’s Make a Splash Poll. Take a look at the entries and vote for whichever swimming pool makes you feel like taking a dip!

5 Tips for Social Media Savvy Homebuilders and Remodelers [Guest Post]

mRelevance - Carol Morgan

I’m excited to introduce Carol Morgan as today’s GuildQuality guest blogger. Carol is the managing partner of mRELEVANCE, LLC and the visionary behind the nationally-ranked, award-winning Atlanta Real Estate Forum. She has established herself as the go-to-expert for public relations, social media and marketing across a variety of industries. I’ve asked Carol to pen a
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Guidebook: Nurturing and Leveraging Customer Relationships

Guidebook to Nurturing and Leveraging Customer Relationships

The best residential building professionals understand and respect the influence their customers have on the success of their business. Whether you are an award winning service excellence leader, or you’re trying to improve how your company delivers customer service, the Guidebook to Nurturing and Leveraging Customer Relationships provides strategies for developing long-term, quality relationships with
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Congratulations 2013 Big50 Service Excellence Award Winners

Big50

GuildQuality had the pleasure of recognizing this year’s Big50 Service Excellence Award winners at the Remodeling Magazine Leadership Conference on Friday. The Big50 Service Excellence Award recognizes incoming Big50 winners who consistently deliver an exceptional customer experience. Congratulations to: InSite Builders (Bethesda, MD) Case Design/Remodeling of San Jose (San Jose, CA) Platinum Remodeling and Handyman
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Boosting SEO with Customer Reviews

Online customer reviews are important to companies for a variety of reasons, one of which is search engine optimization (SEO). For homebuilders, remodelers, and home services contractors, where your company appears in a prospective customer’s search matters.  Many of our members indicate that they have experienced prospective clients searching to find a remodeler or builder
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3 Areas of Concern Customers Have a Difficult Time Telling You About

For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a pool built, they’re not looking to nit-pick with the company they’ve selected to do the job. Major components of a project, like budget and schedule, will of course be discussed with
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GuildQuality Success Story: Window Nation On Measuring Employee Performance and Customer Service

Window Nation

Guildmember, Window Nation, Inc. has become a force to be reckoned with in the residential replacement industry. With nearly 4,000 installations completed each year across Cleveland, Charlotte, all of Maryland, the DC metro, and Northern Virginia the company never loses focus on the importance of customer satisfaction. Window Nation understands that every interaction a customer
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New BuildTools Plug-In

BuildTools

GuildQuality recently partnered with BuildTools, a construction management software for residential homebuilders and remodelers. As more and more of our members are becoming BuildTools users, the software company has developed a plug-in which will enable builders and remodelers to easily export data needed to begin surveying their customers.  The new BuildTools plug-in will enhance user
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3 Habits of Service Excellence Leaders

At GuildQuality, we power a number of service excellence awards to bring recognition to top performers in the residential building industry. The biggest trait all our award winners share, is their above average client recommendation rate. All of our service excellence award winners achieve a 90% or higher likely to recommend rate on their customer
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