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Social Media Icons

There’s so much talk about using social media and why you should be doing it, it can sometimes be hard to fight through the noise. You’re also probably thinking “I don’t have time for this” or “Who’s going to manage all those sites?” While it may seem that social media management is a full time […]

Congratulations to the 2015 Guildmaster Winners

May 19th, 2015 by GuildQuality Team

We are excited to announce this year’s Guildmaster winners for their continued commitment to service excellence and customer satisfaction. Since 2005, the Guildmaster awards have been our way of recognizing companies within our community of quality who consistently deliver exceptional customer experiences. In order to be considered for Guildmaster, the Guildmember must achieve a recommendation […]

GuildQuality Service Excellence

Last week, we had the honor of attending the Remodeling Leadership Conference to present the winners of this year’s Big50 Service Excellence Award. This award recognizes those in the Big50 class from this year and past years for their commitment to customer satisfaction. The 2015 winners are: Splash Kitchens & Baths Balding Brothers Hatfield Builders […]

Why Customer-Centric Companies Succeed

May 7th, 2015 by GuildQuality Team

Everyone’s talking customer centric marketing and how this sort of advertising plan can improve businesses in 2015.

Gavigan Group home

A successful land broker in Myrtle Beach, South Carolina named Joe McVay, one among several mentors he sought out at the start of his business career, once told Billy Gavigan, “if you’re a good Marine, you will be an amazing civilian and an awesome employee.” Gavigan, president and CEO of Gavigan Homes, homebuilders in Beaufort, […]

To Be Virtual Or Not To Be Virtual

April 23rd, 2015 by GuildQuality Team
imaginary office

Gone are the days of punching the clock from 9-5 as we welcome what seems to be the dawn of a new era, The Remote Work Force. More and more companies are beginning to allow employees the choice of working remotely, whether it be for geographical reasons, to help a new mother be able to […]

3 Simple Ways to Use Customer Feedback

April 21st, 2015 by GuildQuality Team

When people give you positive feedback, you can use the strong reviews in your advertising plan to bring in new customers.

Reaching out to the closest customers [VIDEO]

April 17th, 2015 by GuildQuality Team

These days you can reach customers in China, who probably won't be calling you for remodeling help anytime soon. But what about the people who drive by your business every day?

We’re Here to Help: Introducing our new Help Center

April 8th, 2015 by GuildQuality Team

At GuildQuality, we constantly ask ourselves, “how can we help our members get the most out of our service?” That’s why we built a brand new Help Center, where you’ll find all kinds of information about using GuildQuality, understanding your surveys and more. Over the last few months, our Member Success team has been hard at […]

Weekly Scrap Pile – Succeeding with Technology in 2015

This week’s scrap pile highlights articles on new trends in millennial home buyers, tips on generating more referrals and advice from NARI on how to increase profits. More parents planning to help Millennials buy first home According to a recent poll by loanDepot, there has been a significant increase in the number of parents who […]