On Time Baths + Kitchens is a remodeling company based in Austin, Texas. They’ve been an award winning Guildmember since 2010 and have consistently received positive customer feedback and high response rates since joining. We wanted to learn more about their business and what they’re doing to deliver such exceptional customer experiences, so we chatted […]

Call for Entries: 2016 Liners Direct Service Excellence Award

November 23rd, 2015 by GuildQuality Team
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To recognize Liners Direct dealers who show a continued commitment to customer satisfaction, GuildQuality has partnered with Liners Direct to power the 2016 Liners Direct Service Excellence Award. How to Apply Applicants must provide GuildQuality with a list of the greater of their most recent 50 customers or their entire customer list from 2015 (we’ll select 50 […]

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We were excited to have the opportunity to be interviewed on the latest episode of Pro Construction Guide Podcast for Pros. This series features interviews of industry professionals, and offers valuable insights to contractors across the nation on various topics. Our CEO, Geoff Graham, went on the show to talk about the importance of creating great customer […]


We’ve received the results back from our quarterly Market Predictions Survey on the state of the market and predictions about the future. To conduct this survey, we reach out to home builders, remodelers and contractors and ask them to give their opinion on the state of the market, changes they expect to see in the […]

Call for Entries: 2016 Guildmaster Awards

November 9th, 2015 by GuildQuality Team

The call for entries is now open for the 2016 Guildmaster Awards. These awards recognize home builders, remodelers, real estate developers, and home services contractors among our membership who are committed to quality and customer service. Each year, members who survey all of their customers (see the detailed qualifications for allowed exceptions), achieve a recommendation […]

2016 Remodeling Big50 Application Now Open

November 5th, 2015 by GuildQuality Team

The Remodeling Big50 Award was established to recognize excellence in the remodeling industry. Each May, REMODELING selects 50 new companies who exemplify professionalism and have made significant contributions to their community and the industry. GuildQuality is also powering the Big 50 Service Excellence Award as part of the Big50 application, which recognizes past and present Big50 […]

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Window & Door just released their 2015 Dealers of the Year List, which recognizes, “window and door retailers and dealers that demonstrate excellence in the areas of marketing, customer service, showroom design and contributions to the community and/or the industry.” We’d like to congratulate our Guildmembers who made this year’s list. Your hard work and commitment […]

Call for Entries: UASRC Service Excellence Award

November 3rd, 2015 by GuildQuality Team
UASRC Service Excellence Award

GuildQuality has teamed up with UASRC again this year to power the UASRC Service Excellence Award, which recognizes UASRC members who are committed to delivering exceptional customer service. How it Works UASRC members will submit a list of their most recent 50 customers to GuildQuality to be surveyed via our phone, email and mail card process. Results will be […]

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It’s been twelve years since we launched GuildQuality. Since then, we’ve released new products, introduced some powerful consumer-facing services, and continued to advance our customer surveying and reporting tools. We’ve also grown quite a bit: Today, hundreds of thousands of homeowners share their feedback with GuildQuality every year, and two thousand companies rely on us […]


Just as many of you have built your business on referrals, so have we. We call our referral program Build the Guild, and encourage our members to invite quality-minded building, remodeling and home service companies to participate in a free trial of our service. For every company that joins GuildQuality within 90 days of receiving an invitation […]