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Do You Know What Homeowners Expect From You?

October 28th, 2014 by Kathryn Ewing
customerexpectations

When working with a homeowner, it is extremely important to understand their expectations upfront so that you can deliver the best possible experience with your company. For those of you that have been in business for a long time, you’ve probably seen changes over the years in what homeowners expect in order to consider their experience with you a […]

Pella Certified Contractor

GuildQuality, the leading provider of customer satisfaction surveying and performance reporting for the construction industry, announced winners of the Pella Certified Contractor Service Excellence Award today. The distinction recognizes Pella Certified Contractors (PCCs) who deliver an exceptional customer experience. GuildQuality and Pella jointly selected this year’s winners. The companies chosen achieved a greater than 90 […]

How One Guy and a Truck Built His Business

October 21st, 2014 by Kathryn Ewing
STC 2014

Storm Team Construction, with locations in Georgia, South Carolina, and Ohio, has been repairing and reconstructing storm-damaged homes since 2006. Over the last 8 years, they have grown tremendously and have served over 5,000 customers. We spoke with Owner, Chad Simkins, about where it all started and the vital role customer satisfaction has played in […]

Enhancements to RSS Feeds

October 17th, 2014 by Kathryn Ewing
RSS Icon

GuildQuality has offered RSS feeds that stream comments in the past, but our engineering team has rolled out new functionality to make that feature even better. RSS, or Real Simple Syndication, is an standard way of making content available in different locations across the internet, and GuildQuality’s RSS feed gives you the ability to display customer […]

The True Beazer Difference

October 13th, 2014 by Erica England
beazer_logo_horizontal

For over 50 years, Beazer Homes has conveyed an unmatched passion for building quality homes throughout the United States. When you begin to peel back the layers of what makes their business so successful, you find that the secret to all that Beazer has accomplished is rooted in the very simple principle of doing right […]

Measuring your team’s delivery of client satisfaction

October 10th, 2014 by Erica England
Meausuring customer satisfaction

We’ve all seen them, remodelers who advertise that they deliver 100 percent client satisfaction with little explanation as to how they know their clients are truly satisfied. The question has crossed my mind, and I’m certain it’s crossed the minds of homeowners researching these remodelers, “how do they know whether a client is actually 100 […]

LaMantia-After-1

For the Grant family, the old saying, “Don’t judge a book by its cover” certainly applied when purchasing their new home. The interior met all of the family’s criteria, but the exterior left a bit to be desired. The Grants called on Illinois-based LaMantia Design & Construction Company to redesign the home’s exterior so they […]

It’s official, GuildQuality has a new office!

October 6th, 2014 by Kathryn Ewing
newoffice

Today marks the first day in the new GuildQuality Headquarters. We’ve been looking forward to the move for a while now, and are so excited that the day has finally come! The team began trickling in this morning claiming desks and exploring the new space, and we’re all finally getting settled in. Here are a few photos […]

Quality Custom Builders

If you’re reading this, you’re probably knee deep in the trenches of researching custom home builders. Don’t you wish you had a construction Sherpa guiding you through your search? Well, I’ve never climbed Everest (too scared of heights), but after working closely with some of North America’s leading contractors I’ve come to realize that the […]

Six tips for bringing your dog into our new office

October 2nd, 2014 by Geoff Graham
Luna Pup

Here’s the short note I shared with our team members on the eve of our move to a new HQ: Humans of GuildQuality, I am hearing a great deal of enthusiasm about next week’s move away from our current landlord’s reign of speciesism, and back into a home where our building owner has a more […]