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You might be thinking, “How does a story about a resort in Mexico apply to my construction company?” While the tourism and residential construction industries are two very different animals, there are some overarching similarities between the two — specifically with regards to customer expectations. Both work with folks who are making a big investment, […]

Apply Today: CCN Service Excellence Award

November 12th, 2014 by GuildQuality Team

GuildQuality has partnered with the Certified Contractors Network (CCN) to power the CCN Service Excellence Award, which recognizes the top CCN contractors. Finding the Leaders At no charge, GuildQuality will survey 30 of your past clients and will provide the feedback directly to you. In order to participate, you must submit the greater of your […]

Create raving fans of your company

November 11th, 2014 by GuildQuality Team
Raving Fans of your Company

Dave Bryan knows a raving fan when he hears one. Or about one. That’s the client who, at a cocktail party, can’t wait to tell someone planning to remodel about the fantastic experience he or she had with his company, Blackdog Builders, in Salem, N.H. In his 2004 best-selling business book called — what else? […]

Upload Historical Projects to Populate the Map

November 6th, 2014 by Alex Overall
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GuildQuality Members now have the ability to upload projects that were completed in the past to help fill out the map on their Profile Page and on the GuildQuality Find a Member page. Taking advantage of the new Historical Upload feature is easy; just follow these steps: Login to your GuildQuality account, click “Marketing” then […]

Call for Entries: 2015 Guildmaster Awards

November 4th, 2014 by Kathryn Ewing

We’re excited to announce that we are now accepting entries for the 2015 Guildmaster Awards. The Guildmaster Awards recognize exemplary customer service among home builders, remodelers, real estate developers, and home services contractors. Each year, members who survey all of their customers (see the detailed qualifications for allowed exceptions), achieve a recommendation rate of greater […]

Window & Door Announces 2014 Dealer of the Year Awards

November 3rd, 2014 by Kathryn Ewing

Window & Door just recently announced the winners of their 2014 Dealer of the Year Awards, which “recognize window and door retailers and distributors that stand out among their peers as innovators in terms of business practices, sales strategies, customer service, installation methods and community service.” Four out of the eight winners are Guildmembers, so […]

Do You Know What Homeowners Expect From You?

October 28th, 2014 by Kathryn Ewing

When working with a homeowner, it is extremely important to understand their expectations upfront so that you can deliver the best possible experience with your company. For those of you that have been in business for a long time, you’ve probably seen changes over the years in what homeowners expect in order to consider their experience with you a […]

Pella Certified Contractor

GuildQuality, the leading provider of customer satisfaction surveying and performance reporting for the construction industry, announced winners of the Pella Certified Contractor Service Excellence Award today. The distinction recognizes Pella Certified Contractors (PCCs) who deliver an exceptional customer experience. GuildQuality and Pella jointly selected this year’s winners. The companies chosen achieved a greater than 90 […]

How One Guy and a Truck Built His Business

October 21st, 2014 by Kathryn Ewing
STC 2014

Storm Team Construction, with locations in Georgia, South Carolina, and Ohio, has been repairing and reconstructing storm-damaged homes since 2006. Over the last 8 years, they have grown tremendously and have served over 5,000 customers. We spoke with Owner, Chad Simkins, about where it all started and the vital role customer satisfaction has played in […]

Enhancements to RSS Feeds

October 17th, 2014 by Alex Overall
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GuildQuality has offered RSS feeds that stream comments in the past, but our engineering team has rolled out new functionality to make that feature even better. RSS, or Real Simple Syndication, is an standard way of making content available in different locations across the internet, and GuildQuality’s RSS feed gives you the ability to display customer […]