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Sunbelt builder show

GuildQuality will be at the Sunbelt Builders Show this week and we’d love the opportunity to meet with you.  If you’re a non-member, visit us at booth 317. We’ll share  how GuildQuality can help your business: • Gather authentic customer feedback. • Measure team performance. • Earn recognition online for service excellence. If you’re already […]

Apply Now for the CHBA PRISM Awards

July 14th, 2014 by Kathryn Ewing
CHBA

The Charleston Home Builders Association (CHBA) is now accepting entries for their 26th Annual PRISM Awards. The PRISM Awards recognize excellence in the field of sales, marketing and promotion of new homes. Over the years, the PRISM program has grown to encompass the growing market segments of the housing industry, such as green building, remodeling, development […]

Geoff Graham - Asking the Ultimate Question

Thank you to Todd Schnick for including GuildQuality in The Incubator’s Gamechanger segment. Our Founder and CEO, Geoff Graham was on hand to share how home builders, remodelers, and home services contractors can get an accurate read on their customers and keep a finger on the pulse of satisfaction. Listen to Todd’s full interview with […]

Becoming a service excellence leader in today’s remodeling industry is a lot like winning the World Cup. Remodeling teams with a clear game plan for exceeding homeowner expectations with quality and passion can kick past the countless contractors vying to win business, and ultimately score a reputation for making homeowner’s dreams a reality. Your continuous […]

Contractors can learn from McDonalds

McDonald’s has fallen to the bottom of the food chain when it comes to customer satisfaction for the 20th year in a row. According to USA Today, the American Customer Satisfaction Index recently released their findings from a national survey conducted with diners of 12 major fast food chains including the haven of happy meals. […]

3 Customer Satisfaction Reports You Should Be Pulling

You’re gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into what’s making your company successful, and what might be holding it back. I recently spoke with our resident reporting expert Laura, and picked her brain on the best ways members of GuildQuality can keep […]

Building a Customer-Centric Culture

  Thank you to everyone who joined us for last week’s webinar on developing a customer-centric company culture. Acculynx, Craftsmen Restoration + Remodeling, Hoffman Weber Construction, and Victory Restoration all shared terrific insight on: • Learning what your customers value most and defining business goals based on those values. • How to overcome growing pains […]

Backyard Trends Heating Up This Summer

June 12th, 2014 by Erica England
Pool Environments

Time to light up the grill, load up on SPF, and grab your favorite noodle. Tis the season for outdoor living bliss. A space that was once considered a nice to have, has now become a true extension of living rooms for homeowners nationwide. “People are reinvesting in their home, and in their backyards particularly, […]

Pella Certified Contractor

The Pella Certified Contractor Service Excellence Award, powered by GuildQuality, recognizes those Pella Certified Contractors who deliver exceptional customer service. How to Apply: Please submit your company information via the form below. After we receive your application, you will be provided with a link to the information GuildQuality needs to survey your past customers. We’ll […]

GuildQuality and North Georgia Replacement Windows

We made a guest appearance in the latest WSB-TV Daily-2 spot for North Georgia Replacement Windows! Take a look and find out what Ted Kirk has to say about the company’s 99% all time customer recommendation rate. Are you a member who is including GuildQuality in your advertising? Start earning credits with our co-op program! […]