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GuildQuality’s on the event trail in September

August 20th, 2015 by GuildQuality Team
US Map for events

Event season is upon us and we’re hitting it full force in September. From Chicago, to Charlotte, to Cincinnati and back, take a look at our schedule and let us know if you’ll be at any of these events – we’d love to meet up! We’ve also got a few registration links with discounts and […]

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Where Does Your Best Business Come From? If you have a tough time answering that question, then you might be missing out on opportunities for new or repeat customers. Even worse, you could be spending money on channels that aren’t working and not even realize it! Join GuildQuality and Business Networks’ Les Cunningham on Thursday, September […]

Call for Entries: CCN Service Excellence Award

August 14th, 2015 by GuildQuality Team
CCN LOGO

As in years past, GuildQuality has partnered with the Certified Contractors Network (CCN) to power the annual CCN Service Excellence Award, which recognizes CCN contractors who are leaders in customer service. How it Works GuildQuality will survey 30 past customers at no cost and you will receive all survey feedback in real time. In order […]

Q2 Market Predictions - Trends

Each quarter, we reach out to homebuilders, remodelers and contractors in our community of quality to get their opinion on the state of the market, how they expect the market to change, and what change they expect to see in their company’s performance. This report contains responses from several different lines of business and regions. […]

Guildmembers Winning with Customer Satisfaction

August 11th, 2015 by GuildQuality Team
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Photo Credit: Qualified Remodeler We talk a lot at GuildQuality about the value of a happy customer and how companies that invest in customer satisfaction are proving their commitment to service excellence day in and day out. Our Community of Quality includes nearly 2,000 homebuilders, remodelers and contractors who appreciate the impact that exceptional customer […]

What we learned at Sunbelt: Living a life of excellence

August 5th, 2015 by GuildQuality Team
Excellence written on rural road

We had the opportunity to exhibit at the Sunbelt Builders Show in Grapevine, Texas last week and as we headed down to breakfast the first morning, we were excited to learn that Chad Hennings was the opening speaker. With 3 Super Bowl victories and 45 successful combat missions with the United States Air Force under his […]

One-Click Facebook Publishing is Back!

July 30th, 2015 by GuildQuality Team
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When you receive awesome feedback from a homeowner, it’s only natural to want to show it off. Whether you’re streaming content onto your company’s website or seamlessly pushing it onto your social media venues, we know having the ability to share your customers’ experiences is important. A new privacy policy was recently introduced by Facebook […]

Help in an Instant: Welcome to the New Live Chat!

July 28th, 2015 by GuildQuality Team
Live Chat Team

Our community of quality is growing. With nearly 2,000 of the nation’s top contractors relying on GuildQuality today, our team knows the importance of evolving alongside our members and providing them the tools they need to be successful. A few months ago, we introduced the revamped Help Desk that features better search functionality and a […]

The new GuildQuality iPhone App is here

July 21st, 2015 by GuildQuality Team
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We are thrilled to announce the release of our new GuildQuality iPhone app. This new version includes updates to the design of the app as well as the ability to reply to reviews, publish comments, view and search for survey responses, and add project photos and notes. Reply to Reviews & Publish Comments When you’re […]

5 Ways to Use Customer Feedback in Your Marketing

July 7th, 2015 by GuildQuality Team
customer feedback

Customer testimonials and reviews are becoming increasingly important in a homeowner’s decision-making process when hiring a builder, remodeler or contractor. Most people won’t even see a movie or visit a restaurant without first reading reviews, so there’s no doubt they’re going to do extensive research when it comes to buying a new home or remodeling their […]