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Landis Construction Green Build Project

As one of the top Washington, DC remodeling contractors, Landis Construction Corporation has been in business since 1990 specializing in residential remodeling, design & build projects. When the Landis team decided to take on their first LEED certified project they had no idea they’d eventually become Chrysalis Award winners for their “green” building efforts. The […]

Who Wore GQ Best? Cast Your Vote Today!

July 25th, 2014 by Kathryn Ewing
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Voting is now open for our “Where in the World is GuildQuality” poll, which highlights photos of our members sporting GQ t-shirts in various locations around the country. The participants had a lot of fun with this and we’re excited to share the great photos they submitted. Vote for your favorite photo today! The voting will take place until […]

Who takes the cake when it comes to delivering outstanding customer service? This week, USA Today reported results from a study conducted by Zogby Analytics and 24/7 Wall St. which named Amazon, Hilton, Marriott, Chick-fil-A, and American Express as 2014′s top 5 customer service Hall of Famers.  If you’re familiar with these companies, word of […]

Sunbelt builder show

GuildQuality will be at the Sunbelt Builders Show this week and we’d love the opportunity to meet with you.  If you’re a non-member, visit us at booth 317. We’ll share how GuildQuality can help your business: • Gather authentic customer feedback. • Measure team performance. • Earn recognition online for service excellence. If you’re already […]

Apply Now for the CHBA PRISM Awards

July 14th, 2014 by Kathryn Ewing

The Charleston Home Builders Association (CHBA) is now accepting entries for their 26th Annual PRISM Awards. The PRISM Awards recognize excellence in the field of sales, marketing and promotion of new homes. Over the years, the PRISM program has grown to encompass the growing market segments of the housing industry, such as green building, remodeling, development […]

Geoff Graham - Asking the Ultimate Question

Thank you to Todd Schnick for including GuildQuality in The Incubator’s Gamechanger segment. Our Founder and CEO, Geoff Graham was on hand to share how home builders, remodelers, and home services contractors can get an accurate read on their customers and keep a finger on the pulse of satisfaction. Listen to Todd’s full interview with […]

Becoming a service excellence leader in today’s remodeling industry is a lot like winning the World Cup. Remodeling teams with a clear game plan for exceeding homeowner expectations with quality and passion can kick past the countless contractors vying to win business, and ultimately score a reputation for making homeowner’s dreams a reality. Your continuous […]

Contractors can learn from McDonalds

McDonald’s has fallen to the bottom of the food chain when it comes to customer satisfaction for the 20th year in a row. According to USA Today, the American Customer Satisfaction Index recently released their findings from a national survey conducted with diners of 12 major fast food chains including the haven of happy meals. […]

3 Customer Satisfaction Reports You Should Be Pulling

You’re gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into what’s making your company successful, and what might be holding it back. I recently spoke with our resident reporting expert Laura, and picked her brain on the best ways members of GuildQuality can keep […]

Building a Customer-Centric Culture

  Thank you to everyone who joined us for last week’s webinar on developing a customer-centric company culture. Acculynx, Craftsmen Restoration + Remodeling, Hoffman Weber Construction, and Victory Restoration all shared terrific insight on: • Learning what your customers value most and defining business goals based on those values. • How to overcome growing pains […]