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    GuildQuality has partnered with NARI of Central Virginia to power the first NARI Central VA Service Excellence Award, which recognizes remodelers who are leaders in customer service. How it Works In order to participate, you must be a member of the NARI of Central VA chapter. GuildQuality will survey a selection of your customers and use […]

Lessons from the trenches

At the Atlanta Builder and Remodeler Expo last month, GuildQuality hosted a panel discussion focused on what it means to be a customer-centric company and how to build that into your company’s core values. We had the honor of hearing from Mark Buelow, President & Owner of Distinctive Remodeling Solutions and Brian Brock, Sales & […]

GUILDQUALITY'S NEXT

In honor of National Home Improvement Month in May, we want to highlight exceptional remodeling projects from our community of quality and let the public vote on their favorite. Do you have what it takes to be GuildQuality’s Next Top Remodeler? How it works: The contest will feature before and after photos of remodeling projects from GuildQuality members and […]

Link to BBB from your GuildQuality Profile Page

April 19th, 2016 by Alex Overall
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Our members love using their GuildQuality profile page to link to their social media pages around the web. Today, we’ve added a new option for you to link your BBB profile to your profile page. It’s easy to do. Log in to your GuildQuality account. Click the “Marketing” menu, then choose the “Social Media” icon. Toward […]

NARI

The GuildQuality team had the opportunity to attend the NARI Spring Business Meeting in Austin, TX last week. That Friday at the Evening of Excellence, NARI announced the winners of the 2016 CotY Awards in over 30 categories. We were excited to see some of our Guildmembers recognized this year, so we’d like to highlight […]

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The GuildQuality team is heading to Austin this week to sponsor the 2016 NARI Spring Business Meeting. This event is packed with great speakers, networking opportunities, and roundtables. We’re excited for the chance to learn, meet new people, and catch up with some of our members. Both Erin and Jerrod from our team will be there […]

[Webinar Recording] Check yourself before you wreck yourself

March 30th, 2016 by GuildQuality Team
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With so many homeowners going to the internet to find information about the home builder, remodeler, or contractor they’re considering hiring, it’s critical to be aware of what they find and how to leverage their findings for your business. Your online reputation may be a homeowner’s first impression of your company, so we joined forces with Socius […]

Don’t fear negative customer feedback

March 8th, 2016 by GuildQuality Team
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Everyone’s heard the saying, “don’t let the fear of striking out keep you from playing the game.” When it comes to online reviews and customer feedback, many businesses are so afraid of getting a negative response, they shy away from directly asking a customer about their experience. Or even worse, they don’t provide an avenue […]

Call for entries: SAWDAC Service Excellence Award

February 19th, 2016 by GuildQuality Team
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  GuildQuality has partnered with the Siding and Windows Dealer Association of Canada (SAWDAC) to power the first SAWDAC Service Excellence Award, which recognizes contractors who are leaders in customer service.   How it Works In order to participate, you must be a member of SAWDAC. GuildQuality will survey a selection of your customers and […]

[Infographic] – 5 habits of service excellence leaders

February 18th, 2016 by GuildQuality Team
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What does it really mean to be a service excellence leader? We use the term a lot at GuildQuality because we work with so many companies that truly are leaders in customer service. Whether it’s using customer feedback to improve internal processes or providing comfort and value to homeowners during a project, our members are […]