Women in Building

Approximately 9% of the construction workforce is comprised of women, and the reasoning behind the dramatic dearth is disheartening. While progress is steadily being made, there is plenty of room for improvement. It’s time for the residential construction industry to begin a new chapter where more talented women are encouraged to use their skill-set and […]

Customer Service Karma

April 22nd, 2014 by Erica England
Customer Service Karma

When it comes to poor customer service, it’s pretty much Murphy’s Law. What can go wrong will. A company who doesn’t put their customer first sees their reputation plummet, and with it goes their ability to grow their customer base and earn revenue. In fact, an infographic from Small Business Trends shares that 89% of […]

Cracking the Code

  Thank you to everyone who attended this week’s Owner Series session: Cracking the Code on Today’s Homeowner and Buyer. Our panelists Sara Williams (Sabal Homes), Todd Reynolds (Goodall Homes), and Christie Redner (Schaeffer Family Homes), all shared some great tricks for cracking the code, including: -How they identify what’s really valuable in the eyes […]

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Last month, GuildQuality launched our third annual green building poll to give recognition to home builders and remodelers who emphasize the importance of sustainable living and eco-friendly designs.  We had four amazing projects that were submitted, but the fabulous mountain home in Parkdale, Oregon by Neil Kelly was the winner among our voters. Neil Kelly […]

Answer Questions From Your Dashboard

    Since Answers launched in February, Guildmembers have been connecting with homeowners and buyers, and providing advice on topics like energy efficiency upgrades,  kitchen remodel ideas, when to replace a roof, and what to look for when hiring a contractor. Now members can display their expertise and answer homeowner and buyer questions directly from their […]

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We would like to say congratulations to Neil Kelly for winning our 3rd Annual Best Examples of Green Building Poll. Their entry, the beautiful Kelly-Woodford Mountain Home in Parkdale, Oregon, earned 44% of the votes. Here is a brief description of their project: Every aspect of the home supports its mission of sustainability, from external block […]

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Stacey Freed, Editor of Window & Door, posed a great question to all residential construction professionals in today’s The Talk:  What is your company doing to improve professionalism in the industry? The sad fact is, that although customer service has proven to be a major influencer on a contractor’s success or failure, it’s still an […]

Soft-Lite

Congratulations Soft-Lite Windows! The window and door manufacturer, based in Ohio, will be honored by the U.S. Environmental Protection Agency (EPA) as this year’s winner of the prestigious Energy Star Partner of the Year Award. Soft-Lite will be recognized for their outstanding contribution to reducing greenhouse gas emissions. Their work includes manufacturing energy-efficient products and […]

Woodard Customer Feedback Summary

Gathering authentic customer feedback is the secret ingredient for some of today’s most successful service excellence leaders, including Woodard Cleaning and Restoration. The company, who first opened their doors in 1946, takes their commitment to quality to the next level using GuildQuality to measure and track performance trends for their business. Because of their willingness […]

Creating a Coherent Company Culture: The Hidden Secret of Spectacular Growth

Changing an organization’s culture may seem impossible, but as the leader of your company it’s imperative that you try. Allan Bacon, Ph.D., author of the forthcoming book, The 9 Essential Elements of a Coherent Company Culture will be hosting an upcoming workshop focused on cutting through everyday business chaos to create a coherent company culture. Allan has […]