I think the windows are good quality.I had called several companies to come out and give me estimates that did not show up.1 did show up and said it was " too much work".

Areas For Improvement:
While the physical quality of the windows is excellent and I am very happy with the final product, I was quite disappointed with the customer service provided after the initial sale. Once my order was processed, I felt like a "has-been" and struggled significantly to get assistance with basic follow-up needs. I had a very difficult time getting answers to my questions, resolving a specific mistake on the order, and setting up the 12-month interest-free financing plan I was promised. The lack of proactive communication made the process much more stressful than it needed to be.

Areas Of Satisfaction:
I am extremely satisfied with the actual windows installed in my home. The product quality is top-notch, and the physical installation itself met my expectations.

Additional Comments:
I would strongly suggest improving the communication pipeline between the sales team and the administrative support staff. Once the contract was signed, the level of support dropped off dramatically. Customers should feel valued and supported through the financing and troubleshooting stages just as much as they are during the initial sales pitch.

Our sales person said he would follow up with us after the installation but I never heard back from him

As the screens are movable they do not have a good seal against wasps etc; cleanup could’ve been better BUT when I called for a repair of a couple screens bowed at the bottom it was fixed promptly and well.

Overall the quality of the windows and installation was very good. We have a problem with the lock in our screen door. It is taking too long to get it fixed.

Timely and efficient installation.

Wi dows look great and the warranty is pretty good.

The install process went great but I was completely ghosted after the windows were installed. I had issues and couldn’t get ahold of anyone nor would anyone call me back.

Great installation and quality of windows.

Easy, price was reasonable

There are places on my walls that have to be painted over because of marks. The windows look great but some of my window frames inside the house have to caulked & painted.where the new windows were installed. Is that normal?? I don't know!!

The fastness and clean up was excellant

crew installed 2 defective windows, and disagreed with me about gaps. Took installation manager coming out, ordering new windows, and being installed by a different person.

The windows have slits in the black rubber between the panes the slit is not flat they pucker how does the argon gas stay between the windows I’m sure some of it escapes thru the slit very tacky and unsightly look

Professional from step one to installation completr

Great windows Excellent quality

The installation of our new windows went smoothly and fast and also they made our windows in a shorter time frame than they said.
They also came back very quickly to inspect one of the windows that was possibly leaking.
Very pleased with window nations service

The sales rep, Alex, promised he would be available every step of the way and wasn’t available at all. The windows look cheap and there are many defects on each window.

They gave me a brand new, heavily secured new entryway in our condo!! Worth the money for safety factor.

The finished project looks great

Happy with product. Very disappointed with sales, customer service and scheduling departments.

The $500 gift card you gave me is virtually useless. I already purchased windows and an entry door from you. I can't apply it to a storm door. We'll that's all I have left to replace. Just don't bother diving a gift card that can't be used.

Your installer didn’t speak English they dropped foam on the floor and tried to scrape it up but it left marks on the floor

Quick appointments, very informative team from sales to inspection. Installation team was professional and quick. Turn around time was great.

Poor quality windows