They were skilled, knowledgeable, professional, caring, and helpful! They are a good quality company.
Their workmanship and their communication and their customer service should be industry standard. They went over and above what was necessary to make sure that we had an extraordinary service and it looks great.
Areas Of Satisfaction - The way that they responded to we had an unrelated issue after they had done the work with water coming into the house and they responded immediately and they helped me find a solution to an issue that I do not believe was related to their work that they had done.
Recognized Excellence - Addison appears to be an incredibly hard working individual. He is really quick to respond. He knows what he is talking about. He does not dress things up, he is very straight forward and not out just to drive up profits. He is giving you the best service. In general, I appreciate seeing a small family owned business owned preform this way makes me very happy to be able to be a patron to a family business like that. If we have any other exterior needs in the future we will definitely be using them.
Areas Of Satisfaction - I appreciated the "family feel" and I trusted everyone I spoke with.
Recognized Excellence - Everyone was great. There is a real "family feel" to the company even with the subs.
Recognized Excellence - We are so very appreciative of Addison's work with our insurance company, working endlessly on our behalf to secure the very best outcome.
Additional Comments - It was a pleasure working with everyone at Wright at Home, first rate operation and we are thrilled with our outcome, creating a total updated transformationof our home.
The sales representative, Addison, was great at getting us the information requested and answering the questions. Roxanne was great with scheduling and answering any questions. The crew did a great job on the roof and clean up. It was toward the end of the season and they were great in getting the new roof on and yard cleaned up before the cold set in.
Areas Of Satisfaction - I was most satisfied with all the above and the office staff. The did a great job scheduling and communicating with me.
Recognized Excellence - I would like to recognize Addison and Roxanne. They did a great job.
Additional Comments - This is the 3rd time using the company and I couldn't be more pleased.
Wright At Home Services was very good in all aspects of the roofing & siding work. Very professional, timely with communication, and responsive to all questions -- focused on customer satisfaction.
Areas Of Satisfaction - Very good communication from Addison; prompt responses to all questions/issues.
Recognized Excellence - Addison & Aaron were great to work with.
Review - Wright At Home Services was very good in all aspects of the roofing & siding work. Very professional, timely with communication, and responsive to all questions -- focused on customer satisfaction.
Very happy with the services and workmanship. I would strongly recommend them.
Likely To Recommend - Very happy with the services and quality of the workmanship. I would strongly recommend them. Very happy with the services and workmanship. I would strongly recommend them.
Areas Of Satisfaction - They were able to get us priority even though work crews were very busy with other storm damage.
Recognized Excellence - The roofing and gutter crews were exceptional.
Areas Of Satisfaction - On time with meeting's, work schedule;and finished project.
Recognized Excellence - Actually the entire Wright At Home Services Co. Very professional, great communication; stellar workmanship. AAA +++ across the board.
Additional Comments - As a customer we really enjoyed our collaboration with Wright At Home Services.
Areas Of Satisfaction - Very responsive and efficient in getting the work done and dealing with the insurance company.
Recognized Excellence - Addison was my main contact - he was great to work with. Also the crews that worked on the roofing and siding were efficient, careful, and polite.
Areas Of Satisfaction - I was satisfied with the communication.
Recognized Excellence - I would like to recognize Addison and Roxane.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Wright At Home Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys