If anyone asks for a referral, we would recommend Window Outfitters.
I am happy with my windows from Window Outfitters. Elizabeth was knowledgeable and patient. Answered all my questions and helped me select the right windows for my home.
Tom did a great job installing my windows. They look beautiful. He was professional and efficient.
The salesman was excellent and very thorough with the product education. They came out and did a good job with the measurements. I was pleased with the products they have.
I have used Window Outfitters at 2 of my homes now to replace windows and doors. Dave was my sales manager each time and so great to work with and help me find the exact products I needed to get the result I wanted. Tom did the installation at both properties and does an amazing job. Victor did a ton of outside work wrapping windows and doors to make them maintenance free. Victor is very skilled at his craft. I highly recommend Window Outfitters.
They did quality work. I had great responsiveness, and I had a good experience!
The installation process and workmen ship was outstanding
For future window and door needs I will turn to Window Outfitters first, they were able to fit a custom door into our 100+ year old non-standard entry way and its a significant improvement over the old door. The whole process was pretty easy, a couple of measurements and then a 2-day install due to weather but we had no issues.
I would recommend Elizabeth 1 million times over!! She's a fantastic individual to work with! Also, Tom and Mike with the installation. Outstanding work!
Fantastic people, knowledgeable, responsive, great products, beautiful installation and cleaned up when done. Highly recommended.
I got good service and they met every commitment they made. I was pretty impressed with installer and salesperson. They also had quality assurance employees come check on their work. I was very satisfied.
Highly recommend window outfitters!!!
The whole experience was all I could hope for.
From start to finish…great experience
I can't recommend Window Outfitters based on the following:
1. The start date was set much later than I'd expected. They didn't communicate until I asked.
2. Pieces of sidings fell off the day after the completion. Then again after a month or two. They did fix both incidents, but it proves they didn't get the job done right the first time. It makes you wonder what else wasn't done right.
3. I wish they'd paid more attentions to detail. Things like nail hole fills do not match the trim color, marks on glass panes, connecting trim pieces do not match, and etc.
4. I was informed there would be additional charges if they had to fix something. Well, they did need to fix a section of the subfloor, but I thought the charges I received were excessive. They didn't even provide a line item list for the charges.
They are not horrible, but I can't recommend based on my experience.
Good experience, Joe was great.
A very good experience from start to finish.
Absolutely would recommend and have on several occasions.
Understood our design vision and recommended products to match. Very knowledgeable of their products and provided pros/cons to help us make our decisions. Installation was top notch with great attention to detail. Communication throughout the process was timely and accurate.
A job well done!
Communication - Communication was pretty good. There was a miscommunication regarding the start date at the beginning.
Construction Quality - Tom did an excellent job of installing the windows. He was especially detailed when caulking around the windows. The seams are smooth and clean.
Product Selections Process - Bob did a good job of matching the right window types with my needs. The back of our house faces West and the windows installed do an excellent job of keeping heat out during the summer and letting in heat during the winter.
Areas Of Satisfaction - Installation was smooth and minimized disruption to our day to day activities.
Areas For Improvement - We initially had a mix up with the installation date. As a result we had to turn away the installer when then initially arrived. There could have been a little better communication during the planning steps.
Recognized Excellence - Tom did the window installation and was awesome to work with. He was very professional and extremely nice during the entire installation.
The crew was extremely professional and considerate of our home. The work was done efficiently and completed in the time frame they gave us. The windows are beautiful and look amazing. The crew even cleaned up old materials we had outside from some weather proofing we had done ourselves that was not even part of the project.
I highly recommend Window Outfitters for several reasons: Their service (Elizabeth is beyond excellent), their knowledge of their products (which are top notch), and their technical expertise (Tom is a perfectionist at his work). They went above and beyond my expectations in their delivery on my project, and I almost want to do another project just to work with them again!
Product Selections - I chose Marvin windows, which, of course, are great. And I also chose a new front door - from ProVia - a brand I hadn't heard of before. Elizabeth introduced me to their line of products (in my case, doors), and I decided to go with it. I can't believe how beautiful my new front door is! It's the highest quality and I love the safety features. I'm so glad I went with this brand of door!
Areas Of Satisfaction - It's hard to pick just one area, so here are my top three: 1). Elizabeth, for everything - total service, knowledge, patience, and professionalism. 2) Tom, for his knowledge, helpfulness, and perfection in the installation of the doors and windows. 3) The products, which are top of the line, and are presented in the best interests of the customer.
Areas For Improvement - Absolutely nothing to add...they just didn't fall short of any of my expectations.
Recognized Excellence - Elizabeth and Tom, both for reasons stated above.
Current Referrals - Not at the moment, but you can be sure that I will recommend this company at every chance I get!
Additional Comments - Thank you, thank you, thank you!!!
They did a great job and I would hire them again.
Likely To Refer - I am super satisfied.
Product Selections Process - They did a great job.
Areas Of Satisfaction - I was most satisfied with the hard work the guys did, it was very impressive that they stayed on schedule.
Very satisfied with the entire crew. The floor looks beautiful, and I expect it to outlast me! The installers worked hard, were very polite, and did a very professional job.
Every aspect was professional. Definitely recommend this company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Outfitters, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys