I can't recommend Window Outfitters based on the following:
1. The start date was set much later than I'd expected. They didn't communicate until I asked.
2. Pieces of sidings fell off the day after the completion. Then again after a month or two. They did fix both incidents, but it proves they didn't get the job done right the first time. It makes you wonder what else wasn't done right.
3. I wish they'd paid more attentions to detail. Things like nail hole fills do not match the trim color, marks on glass panes, connecting trim pieces do not match, and etc.
4. I was informed there would be additional charges if they had to fix something. Well, they did need to fix a section of the subfloor, but I thought the charges I received were excessive. They didn't even provide a line item list for the charges.
They are not horrible, but I can't recommend based on my experience.
Good experience, Joe was great.
A very good experience from start to finish.
Absolutely would recommend and have on several occasions.
Understood our design vision and recommended products to match. Very knowledgeable of their products and provided pros/cons to help us make our decisions. Installation was top notch with great attention to detail. Communication throughout the process was timely and accurate.
A job well done!
Communication - Communication was pretty good. There was a miscommunication regarding the start date at the beginning.
Construction Quality - Tom did an excellent job of installing the windows. He was especially detailed when caulking around the windows. The seams are smooth and clean.
Product Selections Process - Bob did a good job of matching the right window types with my needs. The back of our house faces West and the windows installed do an excellent job of keeping heat out during the summer and letting in heat during the winter.
Areas Of Satisfaction - Installation was smooth and minimized disruption to our day to day activities.
Areas For Improvement - We initially had a mix up with the installation date. As a result we had to turn away the installer when then initially arrived. There could have been a little better communication during the planning steps.
Recognized Excellence - Tom did the window installation and was awesome to work with. He was very professional and extremely nice during the entire installation.
The crew was extremely professional and considerate of our home. The work was done efficiently and completed in the time frame they gave us. The windows are beautiful and look amazing. The crew even cleaned up old materials we had outside from some weather proofing we had done ourselves that was not even part of the project.
I highly recommend Window Outfitters for several reasons: Their service (Elizabeth is beyond excellent), their knowledge of their products (which are top notch), and their technical expertise (Tom is a perfectionist at his work). They went above and beyond my expectations in their delivery on my project, and I almost want to do another project just to work with them again!
Product Selections - I chose Marvin windows, which, of course, are great. And I also chose a new front door - from ProVia - a brand I hadn't heard of before. Elizabeth introduced me to their line of products (in my case, doors), and I decided to go with it. I can't believe how beautiful my new front door is! It's the highest quality and I love the safety features. I'm so glad I went with this brand of door!
Areas Of Satisfaction - It's hard to pick just one area, so here are my top three: 1). Elizabeth, for everything - total service, knowledge, patience, and professionalism. 2) Tom, for his knowledge, helpfulness, and perfection in the installation of the doors and windows. 3) The products, which are top of the line, and are presented in the best interests of the customer.
Areas For Improvement - Absolutely nothing to add...they just didn't fall short of any of my expectations.
Recognized Excellence - Elizabeth and Tom, both for reasons stated above.
Current Referrals - Not at the moment, but you can be sure that I will recommend this company at every chance I get!
Additional Comments - Thank you, thank you, thank you!!!
They did a great job and I would hire them again.
Likely To Refer - I am super satisfied.
Product Selections Process - They did a great job.
Areas Of Satisfaction - I was most satisfied with the hard work the guys did, it was very impressive that they stayed on schedule.
Very satisfied with the entire crew. The floor looks beautiful, and I expect it to outlast me! The installers worked hard, were very polite, and did a very professional job.
Every aspect was professional. Definitely recommend this company.
Product Selections Process - It was great, it was easy to understand and really good.
Areas Of Satisfaction - I was most satisfied with the attention that we got. The communication they gave us was much better than other companies we looked at using.
Areas For Improvement - Everything was pretty good.
Recognized Excellence - Rob Gramling was really great and very attentive. I was able to text with him and it was great.
Product Selections Process - David showed us samples of everything he recommended. He had us look at the front door web site before he arrived. We already knew how it was constructed and had played with colors and glass.
Areas Of Satisfaction - The best part of Window Outfitters was that they promised everything would be totally done and clean when they left. The other window people told us there would be things for us to finish when they left. E earthing was done perfectly.
Product Selections Process - Joe explained the products very well and helped us choose the best ones for our needs.
Areas Of Satisfaction - Joe was very knowledgeable, organized, quick to respond to our email questions, very helpful with our scheduling needs and overall excellent to work with!Cecil and Arturo ( the installers) were excellent..obviously very experienced, answered all our questions, kept the site neat and clean, and were very knowledgeable about the products. Great guys!
Recognized Excellence - Joe, Cecil, and Arturo were all excellent and a pleasure to work with!!
Joe was very easy to work with and very knowledgeable. The installation crew did a fantastic job. Done right and on time!
Recognized Excellence - Joe the sales consultant and Cecil the installation foreman.
Elizabeth at Window Outfitters was great to work with. She knew everything about the product. She kept in touched and made sure everything was going as scheduled. Tom the installer did a great job. He was very effecient and kept the areas clean as he worked.
Recognized Excellence - Everyone at Window Outfitters was very knowledgable about the products and explained the products fully.
Additional Comments - Joe and team were the best. The work and final results exceeded my expectations.
Product Selections Process - Outstanding products & services
Recognized Excellence - Dave & the team
Current Referrals - Not at this time
Additional Comments - Thank you for my beautiful windows
Dave was extremely helpful with taking order, answering questions. Very personable and patient. Contractors hired did work effectively and efficiently. Staff came to resolve issue with back entry door over holidays.
The whole process, from beginning to end, was very smooth. Elizabeth was great to work with and was always just an email away if we had questions or needed advice. And Tom's installation was top-notch! Our new doors are absolutely beautiful! We will definitely use Window Outfitters, Inc. again!
Product Selections Process - Excellent
Areas Of Satisfaction - All aspects....
Recognized Excellence - Dave, Drew
Window Outfitters went above and beyond our expectations. We really appreciate all of the help and support through the process.
I am so happy with not only the windows we purchased but the entire team and company. We'll be back for a new front door next year.
Product Selections Process - Elizabeth did an excellent job. She understood what I wanted and took the time to help me feel comfortable.
Areas Of Satisfaction - The entire team did an excellent job answering questions and keeping me informed.
Areas For Improvement - none.
Recognized Excellence - Elizabeth - she was excellent. I'll be looking forward to working with her again for our front door and a few additional windows when we remodel our kitchen.
We had originally signed a contract with another company and once we talked to Window Outfitters we canceled and signed with them. We are happy that we did.
Product Selections Process - They did a very good job of explaining everything to me.
Areas Of Satisfaction - I was most satisfied with everything all around, they did a great job. I asked how often they burn out of vacuum cleaners because they were cleaning as they worked.
Recognized Excellence - I would like to recognize Elizabeth and Tom.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Outfitters, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys