I like the product, windows are great but the installation and customer service were a nightmare
The installation was delayed, though I love the windows.
I had good service.
They came earlier than expected. It was a big job. We did 26 windows. They got done within 2 days! We were pretty impressed with that
They were good!
We would suggest looking past the sales presentation if it feels like you have invited a used car salesman into your home. The salesman appeared dismissive when we did not sign that evening. We had 4 different vendors present and Window Nation won the bid based on the window design (GrandView), quality, pricing and customer service. We are very pleased with the window model, installation and the care taken by the installation team. We requested that the trim profile around the window be minimized for cosmetic purposes and the install team took our concerns to heart and delivered what we expected. The window installation took 2 days for 20 windows. It took almost an entire day to install 9 pair or shutters due to the better hanging hardware on the new shutters. Very pleased with the curb appeal the new windows and shutters have added to our home.
We felt comfortable with our sales person, Tony Kempa, and were impressed with the efficiency of the install crew.
Excellent experience all around.
They have damaged windows and property. A well as mismeasured windows, the caulking has gaps and I have a crooked window. I have not heard back from them to correct these issues.
They were not honest in their time estimates.
I ordered 4 windows in a contract with Window Nation in September 2020. I was told they would be installed in November 2020. The windows arrived and were installed in February 2021. Obviously, this was a significant delay. Also, a third party installation company, Vytex, performed the installtion. It took four trips in the space of a month to complete the installation. The windows themselves seem to be fine. I'm more dissatisfied with the installation process.
There is a lack of communication with Window Nation. I understand that COVID causes some things to be slower; however, I had to call seven times over a month just to get a return call for an update.
I will never recommend Window Nation to a friend or family member.
The quality of the windows is exceptional and the installation was amazingly fast and very efficient.
Great installer Great windows what a difference it has made in our bathrooms and our upstairs!!!
They were prompt, very professional and left the place clean. It was done with care, quality work and craftsmanship.
Windows are great, but installer forgot to clean up in one room and questions after the install took a while to get answers.
I thought they were fantastic. I had no complaints at all.
They were very professional.
Window Nation did their job well, they were very clean.
The quality for the price can't be beat. The install team was wonderful. If the install date could've been within 2 weeks of what was proposed, I'd give 5 stars, but it was 7 weeks later than expected.
I feel like WN failed in almost all major aspects to make this a satisfactory experience. I still have a problem window, fit and finish is shoddy, communication and scheduling was terrible.
Terrible installation experience
I would happily recommend Window Nation to anyone looking to replace their windows. I'm happy with my windows, and the install team was on time, polite, and efficient!
I don't know if I would recommend them. I am new up here. I moved in the first week of November and the only people I know are my daughter and her family.
We are very, very pleased! The installation crew was incredibly fast!
They were excellent with everything from beginning to the end!
Window Nation had a great crew. They were punctual and very courteous.
Affordable pricing, quality windows and a very friendly and flexible installers!
If you love delays and no communication during a project these are your guys
Window Nation did an excellent job.
I am getting new gutters. Some outside flashing is up near the soffit and fascia on the roof. I cannot get new gutters until the soffit is repaired. I need them to come out and do that.
The installer was exceptionally professional, knowledgeable, and helpful. He really did a great job!
The windows are windows. I had a worse experience than others. I think for the price and guarantee they offer, they fell short. I'm pretty sure I could have paid half as much for the same quality from a different company. I would think for the price I am paying there would be a lot more quality, which seems to not be the case.
We were satisfied and it was clean.
I was most satisfied with how smooth the job was. They did a very good job. One particular window was tricky to do. It was hard to get it done. They got all 14 windows done in a day and before 4:00 PM. It was impressive. The windows are pretty! We did not see a sample, as we had seen some from another company already. I was quite apprehensive to try something new with these prairie-style windows. All the houses in my neighborhood have the same colonial look. These turned out a lot prettier than I thought! Our house went from drafty where you can see the breeze through our curtains to quiet. You can tell they are new. With the difference from our last ones, it made a big difference in the sound and warmth! We noticed that the first day!
If I find the products holds up as promised, I may change my mind and be more likely to recommend.
Everything was exactly what they said it would be like.
The team showed up and got right to work. They were aware of my home office conference calls and worked in different parts of the house to limit disruption. Very professional. No mess.
The salesman did not follow through with what he said. They did not come out and measure the windows again. My 4 window units did not fit in the replacement windows, like they had said. I wouldn't recommend them to anyone.
Window Nation accommodated my schedule more than what I expected. I ran into a snag with the timing in September and didn't have the installation until December. Even though it wasn't until December, it was my for needs. The timing was perfect. I'm very satisfied with my new windows!
I had the installation manager come out to look at the problems and he totally agreed with what I was saying. He was very courteous and fixed the issues properly. It took a lot of persistence and stress on my part to get to that point. It shouldn't take that much to get the issues resolved.
Window Nation is one of the best-installing companies in Beaver County. The installers are what made me purchase the windows. The installing crew is amazing. They take pride in their job.
The one individual who installed the window was extremely proficient and did it himself!
Installation on window replacment was terrible. Damaged soffit and filled in damaged area with a lot of caulking (2 times)
I will definitely use Window Nation again! Hopefully, we will be able to start another project in the spring, if all goes well. I was particularly pleased with the installation team, they were wonderful.
Job was done right and on time installer was very good
done very well and quickly no problems my house is a lot warmer and quieter. We were well satisified. jim
I would never recommend this company to anyone. Very unprofessional are windows are broke already and no one returns phone calls or tries to do anything to resolve the issue
Jeryl, our salesman, was exceptional to work with! He answered every question we had and was with us entirely every step of the way.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation - Pittsburgh, PA as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys